Exceptional customer experience is a table stake for a brand to stand out. Jeanne Bliss, bestselling author and customer experience expert, will explain how simply asking “Would You Do That to Your Mother?” can become a company’s #MakeMomProud playbook to customer experience. Join Stephanie Buscemi, Salesforce EVP Product Marketing, and Jeanne as they discuss:
• How companies can align their organizations, leadership, people and values around customer experience
• Which skills and tools contact center agents need to make every experience matter
• How new technologies like analytics, AI and robotics are helping agents take customer experience to the “next next” level
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