Grâce à Salesforce, nous sommes en mesure d'offrir l'excellence commerciale à tous les paliers de l'organisation.”

David Johnson, Directeur, Information commerciale et technologie, westrock

People recognize the products they use every day by their packaging. Everything from food and beverages to personal care products, health and beauty aids, and items for home and garden are delivered in a variety of boxes, bags, jars, bottles, and cases. Westrock is a leading global packaging solutions company serving the world’s premier consumer products. It’s critical that the company’s 16,000+ employees can communicate in real time, no matter where they are. They need to be able to track sales, shipments, competitor activities, and connect to customers. With Salesforce, users can hop on any mobile device anytime a notable highlight is encountered, and enter it quickly and easily — nothing missed, nothing forgotten.

And with the Salesforce1 Mobile App, highlights can be streamed without worrying about deadlines. In fact, weekly highlights process in hours, as opposed to the seven days it took prior to the app’s use, and Westrock has seen an increase in adoption. “Many of our senior leaders have noticed that the quality of the highlights is much improved, and we attribute that to Salesforce,” says David Johnson, Director, Commercial Information & Technology.

Customized apps built on Salesforce give each employee the opportunity to understand, use, and share data specific to their needs as it happens. “We have a citizen developed app here so individuals can create their own tools to handle business processes such as price management for their own businesses,” adds Johnson.

L'excellence commerciale, l'un des trois piliers de la réussite de Westrock, est un processus riche, en constante évolution, bien enraciné dans une philosophie de base unique : mieux servir les clients importants en comprenant mieux leurs stratégies et leurs besoins actuels et futurs. À l'aide de Salesforce, Westrock peut maintenant étendre la portée de ces besoins, suivre tous les renseignements nécessaires pour améliorer les activités au quotidien et mieux appuyer les ressources de l'entreprise à l'échelle mondiale. Cela permet d'accélérer la collaboration, le partage de l'information et la planification.

Les solutions innovatrices sont réalisées ensemble, non seulement par Salesforce et Westrock, mais également avec le client.