{"version":"1.0","provider_name":"Salesforce","provider_url":"https:\/\/www.salesforce.com\/fr\/blog","author_name":"Salesforce","author_url":"https:\/\/www.salesforce.com\/fr\/blog\/author\/salesforce\/","title":"Chatbot : le fid\u00e8le alli\u00e9 de votre service client","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"0DZSS4xFA3\"><a href=\"https:\/\/www.salesforce.com\/fr\/blog\/conseils-utilisation-chatbot-requetes\/\">Chatbot : le fid\u00e8le alli\u00e9 de votre service client<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.salesforce.com\/fr\/blog\/conseils-utilisation-chatbot-requetes\/embed\/#?secret=0DZSS4xFA3\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0Chatbot : le fid\u00e8le alli\u00e9 de votre service client\u00a0\u00bb &#8212; Salesforce\" data-secret=\"0DZSS4xFA3\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/wp-bn.salesforce.com\/fr\/blog\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2023\/10\/Salesforce-logo.webp","thumbnail_width":4000,"thumbnail_height":2250,"description":"Face aux nombreuses sollicitations de votre service client, vos agents sont parfois d\u00e9bord\u00e9s. Un chatbot peut vous aider \u00e0 g\u00e9rer le flux en traitant les requ\u00eates les plus faciles et en permettant \u00e0 vos agents de se concentrer sur des demandes plus complexes."}