{"version":"1.0","provider_name":"Salesforce","provider_url":"https:\/\/www.salesforce.com\/fr\/blog","author_name":"Salesforce","author_url":"https:\/\/www.salesforce.com\/fr\/blog\/author\/salesforce\/","title":"Comment l'intelligence \u00e9motionnelle influe sur la fid\u00e9lit\u00e9 client ?","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"ObVD017E4Z\"><a href=\"https:\/\/www.salesforce.com\/fr\/blog\/intelligence-emotionnelle-et-fidelite-client\/\">Comment l&rsquo;intelligence \u00e9motionnelle influe sur la fid\u00e9lit\u00e9 client ?<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.salesforce.com\/fr\/blog\/intelligence-emotionnelle-et-fidelite-client\/embed\/#?secret=ObVD017E4Z\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0Comment l&rsquo;intelligence \u00e9motionnelle influe sur la fid\u00e9lit\u00e9 client ?\u00a0\u00bb &#8212; Salesforce\" data-secret=\"ObVD017E4Z\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/wp-bn.salesforce.com\/fr\/blog\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/wp-bn.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2023\/09\/intelligence-emotionnelle-relation-client.jpg","thumbnail_width":3098,"thumbnail_height":2065,"description":"Les repr\u00e9sentants du service client sont de plus en plus souvent confront\u00e9s \u00e0 la \u00ab\u00a0culture de l'annulation\u00a0\u00bb. Suivez ces conseils de coaching sur l'intelligence \u00e9motionnelle pour am\u00e9liorer la fid\u00e9lit\u00e9 de vos clients."}