{"version":"1.0","provider_name":"Salesforce","provider_url":"https:\/\/www.salesforce.com\/fr\/blog","author_name":"Salesforce","author_url":"https:\/\/www.salesforce.com\/fr\/blog\/author\/salesforce\/","title":"Le CRM pour les nuls","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"hsLKRQG22e\"><a href=\"https:\/\/www.salesforce.com\/fr\/blog\/le-crm-pour-les-nuls\/\">Le CRM pour les nuls<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.salesforce.com\/fr\/blog\/le-crm-pour-les-nuls\/embed\/#?secret=hsLKRQG22e\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0Le CRM pour les nuls\u00a0\u00bb &#8212; Salesforce\" data-secret=\"hsLKRQG22e\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/wp-bn.salesforce.com\/fr\/blog\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/wp-bn.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2023\/09\/le-crm-pour-les-nuls.png","thumbnail_width":720,"thumbnail_height":636,"description":"On entend parfois dire qu'\u00ab une simple poign\u00e9e de main suffit \u00e0 conclure une affaire \u00bb. Tout n\u2019est pourtant pas si simple, car cr\u00e9er et d\u00e9velopper une relation client fructueuse rel\u00e8ve du d\u00e9fi. C'est pourquoi une application de gestion de la relation client (CRM) efficace doit regrouper, en un"}