{"version":"1.0","provider_name":"Salesforce","provider_url":"https:\/\/www.salesforce.com\/fr\/blog","author_name":"Salesforce","author_url":"https:\/\/www.salesforce.com\/fr\/blog\/author\/salesforce\/","title":"Pourquoi vous devriez engager un Customer Success Manager ?","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"3uTfoSZ8eY\"><a href=\"https:\/\/www.salesforce.com\/fr\/blog\/pourquoi-engager-un-customer-success-manager\/\">Pourquoi vous devriez engager un Customer Success Manager ?<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.salesforce.com\/fr\/blog\/pourquoi-engager-un-customer-success-manager\/embed\/#?secret=3uTfoSZ8eY\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0Pourquoi vous devriez engager un Customer Success Manager ?\u00a0\u00bb &#8212; Salesforce\" data-secret=\"3uTfoSZ8eY\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/wp-bn.salesforce.com\/fr\/blog\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/wp-bn.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2023\/09\/customer-success-manager.png","thumbnail_width":1051,"thumbnail_height":677,"description":"Cl\u00e9 de voute de la relation client, le Customer Success Manager travaille \u00e0 la fid\u00e9lisation du portefeuille client. Un nouveau m\u00e9tier \u00e0 la crois\u00e9e du marketing, du commerce, de la communication et du service client. Explications avec Julien Fiszman, co-fondateur de myBrain Technologies !"}