{"id":3468,"date":"2024-09-27T10:02:12","date_gmt":"2024-09-27T10:02:12","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=3468"},"modified":"2024-09-27T13:17:59","modified_gmt":"2024-09-27T13:17:59","slug":"dreamforce-2024-recap","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/fr\/blog\/dreamforce-2024-recap\/","title":{"rendered":"Dreamforce 2024 : l\u2019IA, c\u2019est ici et maintenant"},"content":{"rendered":"\n<p><strong>Dreamforce, \u00e9videmment. Cet \u00e9v\u00e9nement \u00e0 la r\u00e9sonance mondiale a \u00e9t\u00e9 l\u2019occasion de d\u00e9voiler les derni\u00e8res innovations de Salesforce.<\/strong><\/p>\n\n\n\n<p>Data + IA + CRM + Confiance\u2026 La formule du succ\u00e8s client selon Salesforce n\u2019a jamais autant \u00e9t\u00e9 d\u2019actualit\u00e9 avec une s\u00e9rie d\u2019annonces enthousiasmantes pour dynamiser la productivit\u00e9 des \u00e9quipes et accro\u00eetre les ambitions des entreprises en mati\u00e8re d\u2019exp\u00e9rience client. Retour sur 3 annonces phares autour de l\u2019IA.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-1-agentforce-un-agent-ia-au-service-de-sa-majeste\">1. <strong>Agentforce : un agent IA au service de sa majest\u00e9<\/strong><\/h2>\n\n\n\n<p>Certes le client est roi. Mais l\u2019exp\u00e9rience des \u00e9quipes elle aussi est reine. Agentforce se place d\u00e9finitivement aux c\u00f4t\u00e9s de tous. Cette innovation r\u00e9v\u00e9l\u00e9e lors de Dreamforce va beaucoup plus loin qu\u2019un simple copilote, assistant studieux mais un poil scolaire.<br>Avec Agentforce, Salesforce cr\u00e9e le partenaire pr\u00e9f\u00e9r\u00e9 des \u00e9quipes : ces agents conversationnels autonomes g\u00e8rent pour eux les missions de service, de vente, de marketing et de commerce, avec une efficacit\u00e9 et une satisfaction client in\u00e9dites.<br>Agentforce permet ainsi aux entreprises de facilement cr\u00e9er, personnaliser et d\u00e9ployer leurs propres agents pour de nombreux cas d\u2019usage. Par exemple :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>r\u00e9pondre aux demandes formul\u00e9es au service client ;<\/li>\n\n\n\n<li>qualifier les prospects ;<\/li>\n\n\n\n<li>optimiser les campagnes de marketing\u2026<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>Avec Agentforce, l&rsquo;\u00e8re des copilotes et des chatbots d\u00e9connect\u00e9s et monofonctionnels est r\u00e9volue<\/em>. <em>Si vous pouvez d\u00e9crire les t\u00e2ches \u00e0 effectuer, Agentforce peut les accomplir.<\/em><\/p>\n<\/blockquote>\n<span class=\"citation-role\">Brian Millham, Pr\u00e9sident et Chief Operating Officer de Salesforce<\/span>\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Partager sur LinkedIn (S&#039;ouvre dans un nouvel onglet)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Ffr%2Fblog%2Fdreamforce-2024-recap%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=Dreamforce%202024%20%3A%20l%E2%80%99IA%2C%20c%E2%80%99est%20ici%20et%20maintenant\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Partager sur Twitter (S&#039;ouvre dans un nouvel onglet)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=Dreamforce%202024%20%3A%20l%E2%80%99IA%2C%20c%E2%80%99est%20ici%20et%20maintenant&#038;url=https%3A%2F%2Fwww.salesforce.com%2Ffr%2Fblog%2Fdreamforce-2024-recap%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Partager sur Facebook (S&#039;ouvre dans un nouvel onglet)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Ffr%2Fblog%2Fdreamforce-2024-recap%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"Dreamforce 2024 : l\u2019IA, c\u2019est ici et maintenant\" https:\/\/www.salesforce.com\/fr\/blog\/dreamforce-2024-recap\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p>\u00ab Agentforce repr\u00e9sente la troisi\u00e8me vague de l&rsquo;IA (\u2026) pour entrer dans une nouvelle \u00e8re d&rsquo;agents intelligents tr\u00e8s pr\u00e9cis et peu complexes, qui contribuent activement \u00e0 la r\u00e9ussite des clients \u00bb, a soulign\u00e9 Marc Benioff, Pr\u00e9sident et CEO de Salesforce. \u00ab Contrairement \u00e0 d&rsquo;autres plateformes, Agentforce est une solution extr\u00eamement pertinente et fiable qui int\u00e8gre de mani\u00e8re transparente l&rsquo;IA au sein de chaque processus de travail. Elle permet d\u2019anticiper les besoins, de renforcer la collaboration, de stimuler la croissance et de prendre des mesures proactives \u00e0 chaque point de contact du parcours client. Notre ambition est \u00e0 la hauteur des attentes de nos clients : donner \u00e0 un milliard d&rsquo;agents les moyens d&rsquo;agir avec Agentforce d&rsquo;ici \u00e0 la fin de 2025. \u00bb<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Dreamforce 2024<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Revivez les moments forts de Dreamforce 2024 ! Regardez le Best Of d\u00e8s maintenant.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/plus\/experience\/dreamforce_2024\/series\/best_of_dreamforce_2024\/episode\/episode-s1e1?nc=701ed000005JLlqAAG\">Voir le best of de Dreamforce<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2024\/09\/SF-Collection-Banner-Best-of-Dreamforce-2024.png\" class=\"attachment-full size-full\" alt=\"Marc Benioff pendant la keynote de Dreamforce\" srcset=\"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2024\/09\/SF-Collection-Banner-Best-of-Dreamforce-2024.png 1024w, https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2024\/09\/SF-Collection-Banner-Best-of-Dreamforce-2024.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2024\/09\/SF-Collection-Banner-Best-of-Dreamforce-2024.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2024\/09\/SF-Collection-Banner-Best-of-Dreamforce-2024.png?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-2-data-cloud-joue-les-premiers-roles\">2. <strong>Data Cloud joue les premiers r\u00f4les<\/strong><\/h2>\n\n\n\n<p>Dans cette nouvelle \u00e8re ouverte par l\u2019IA et les agents autonomes, la data \u2014 et tout particuli\u00e8rement les m\u00e9tadonn\u00e9es \u2014 font la richesse des entreprises. Salesforce a d\u00e9voil\u00e9 plusieurs innovations phares autour de Data Cloud, sa plateforme d\u2019orchestration de donn\u00e9es, qui a vu son taux d\u2019adoption par de nouveaux clients cro\u00eetre de 130 %. Data Cloud nourrit Agentforce (lire plus haut) pour offrir des exp\u00e9riences client plus personnalis\u00e9es, contextuelles et opportunes.<br>Parmi les nouveaut\u00e9s annonc\u00e9es, on retient :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>la prise en charge des donn\u00e9es non structur\u00e9es, notamment le traitement natif des contenus audio et vid\u00e9o \u2014 tels que les webinaires et les appels \u2014 afin d&rsquo;obtenir des informations plus approfondies sur les clients ;<\/li>\n\n\n\n<li>un mod\u00e8le de donn\u00e9es s\u00e9mantiques normalis\u00e9 qui permet aux agents Agentforce et aux humains d&rsquo;interpr\u00e9ter et d&rsquo;utiliser les donn\u00e9es de mani\u00e8re coh\u00e9rente ;<\/li>\n\n\n\n<li>des capacit\u00e9s de recherche am\u00e9lior\u00e9es qui prennent en compte le contexte du client et permettent une d\u00e9couverte plus rapide des informations ;<\/li>\n\n\n\n<li>des activations de donn\u00e9es en temps r\u00e9el pour r\u00e9pondre instantan\u00e9ment \u00e0 l&rsquo;\u00e9volution des besoins des clients ;<\/li>\n\n\n\n<li>et des fonctions suppl\u00e9mentaires de s\u00e9curit\u00e9 et de gouvernance des donn\u00e9es pour prot\u00e9ger les op\u00e9rations et \u00e9viter l&rsquo;exposition inutile des donn\u00e9es.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-3-ibm-google-nvidia-startups-partenaires-particuliers\">3. <strong>IBM, Google, Nvidia, startups\u2026 Partenaires particuliers<\/strong><\/h2>\n\n\n\n<p>L\u2019union fait la force. Salesforce l\u2019a rappel\u00e9 \u00e0 l\u2019occasion de Dreamforce, d\u00e9voilant au passage le lancement d\u2019Agentforce Partner Network, le premier \u00e9cosyst\u00e8me de partenaires pour faciliter le d\u00e9ploiement d\u2019agents IA autonomes pr\u00e9configur\u00e9s et personnalis\u00e9s, afin de r\u00e9pondre aux besoins sp\u00e9cifiques des m\u00e9tiers. Parmi eux, des acteurs incontournables (IBM, Google Cloud et Nvidia, notamment) mais aussi les startups les plus innovantes..<\/p>\n\n\n<div class=\"accordion \">\n\t\n\n<button class=\"accordion-header\" type=\"button\"><strong>Avec IBM, des agents IA autonomes au service des secteurs r\u00e9glement\u00e9s :<\/strong><\/button>\n<div class=\"accordion-content\">\n\t\n\n<p>Salesforce et IBM renforcent leur partenariat pour permettre aux entreprises des secteurs hautement r\u00e9glement\u00e9s (services financiers, t\u00e9l\u00e9communications\u2026) de d\u00e9ployer des agents autonomes afin de tirer parti de la puissance de l\u2019IA tout en respectant les exigences les plus \u00e9lev\u00e9es en mati\u00e8re de r\u00e9sidence des donn\u00e9es.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\"><strong>Salesforce, Slack et Google Cloud au service de la productivit\u00e9 :<\/strong><\/button>\n<div class=\"accordion-content\">\n\t\n\n<p>Des agents IA autonomes disponibles dans Salesforce, Slack et Google Workspace ? C\u2019est d\u00e9sormais possible. Les entreprises pourront en effet d\u00e9velopper des agents IA personnalis\u00e9s via Google Vertex AI et interagir avec ces agents directement dans Slack pour obtenir des r\u00e9ponses pr\u00e9cises, automatiser des t\u00e2ches et am\u00e9liorer leur productivit\u00e9.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\"><strong>Agents IA autonomes et avatars num\u00e9riques avec Nvidia :<\/strong><\/button>\n<div class=\"accordion-content\">\n\t\n\n<p>Gr\u00e2ce \u00e0 l\u2019int\u00e9gration de Nvidia AI Enterprise Platform \u00e0 Agentforce, les entreprises auront acc\u00e8s \u00e0 des agents capables de g\u00e9rer des processus de travail complexes et de transformer \u00e0 la fois l\u2019exp\u00e9rience client et collaborateur. De plus, elles b\u00e9n\u00e9ficieront de la puissance de la plateforme Nvidia pour optimiser le traitement des donn\u00e9es et d\u00e9velopper des avatars IA afin d\u2019offrir des interactions plus humaines et immersives aux clients et aux employ\u00e9s.<\/p>\n\n\n\n<p>Comme l\u2019a rappel\u00e9 Brian Millham, Pr\u00e9sident et Chief Operating Officer de Salesforce, lors de Dreamforce : \u00ab <em>Les agents repr\u00e9sentent une nouvelle fronti\u00e8re dans l&rsquo;IA en permettant aux humains et \u00e0 l&rsquo;IA de contribuer ensemble \u00e0 la r\u00e9ussite des clients. \u00bb<\/em><\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\"><strong>Salesforces Ventures acc\u00e9l\u00e8re ses investissements dans les startups<\/strong><\/button>\n<div class=\"accordion-content\">\n\t\n\n<p>Parall\u00e8lement \u00e0 ces partenariats de premier plan, Salesforce Ventures a annonc\u00e9 lors de Dreamforce 500 millions de dollars d\u2019investissements suppl\u00e9mentaires dans des startups d\u00e9di\u00e9es \u00e0 l\u2019IA (Mistral AI, Hugging Face, Anthropic, Cohere&#8230;). Cela porte \u00e0 1 milliard le montant total de ses investissements aupr\u00e8s d\u2019elles en seulement 18 mois, preuve suppl\u00e9mentaire de la priorit\u00e9 strat\u00e9gique que l\u2019IA repr\u00e9sente pour Salesforce.<\/p>\n\n<\/div>\n\n<\/div> <!-- \/.accordion -->\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Qu\u2019est-ce qui est grand, brillant, innovant, se d\u00e9roule chaque ann\u00e9e \u00e0 San Francisco et a fait se d\u00e9placer en septembre 2024 quelque 45 000 trailblazers venus de plus de 140 pays ? <\/p>\n","protected":false},"author":113,"featured_media":3472,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[10],"sf_content_type":[],"blog":[423],"coauthors":[27],"class_list":["post-3468","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-news","blog-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Dreamforce 2024 : les annonces phares autour de l&#039;IA \u2022 Salesforce<\/title>\n<meta name=\"description\" content=\"Retour sur les annonces phares autour de l\u2019IA d\u00e9voil\u00e9e pendant Dreamforce 2024 avec Agentforce, Data Cloud et nos partenariats strat\u00e9giques. 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