{"id":3498,"date":"2024-11-21T14:33:09","date_gmt":"2024-11-21T14:33:09","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=3498"},"modified":"2024-11-21T14:34:16","modified_gmt":"2024-11-21T14:34:16","slug":"what-are-large-language-models","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/","title":{"rendered":"Que sont les Large Language Models (LLM)\u00a0?"},"content":{"rendered":"\n<p><strong>\u00c0 l&rsquo;heure o\u00f9 les entreprises cherchent \u00e0 r\u00e9pondre plus efficacement aux attentes de leurs clients, bon nombre d&rsquo;entre elles prennent connaissance des <a href=\"https:\/\/www.salesforce.com\/blog\/ai-data-privacy\/\" target=\"_blank\" rel=\"noreferrer noopener\">avantages de l&rsquo;IA g\u00e9n\u00e9rative<\/a>. Simplifier les processus, organiser vos donn\u00e9es, proposer un service plus personnalis\u00e9 : les promesses de cette technologie sont nombreuses. Mais comment fonctionne l&rsquo;IA g\u00e9n\u00e9rative et plus particuli\u00e8rement les Large Languages Models ?<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-qu-est-ce-qu-un-large-language-model\">Qu&rsquo;est-ce qu&rsquo;un <em>Large Language Model<\/em>\u00a0?<\/h2>\n\n\n\n<p>L&rsquo;<a href=\"https:\/\/www.salesforce.com\/news\/stories\/what-is-generative-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">IA g\u00e9n\u00e9rative<\/a> se base sur des mod\u00e8les de machine learning entra\u00een\u00e9s avec des quantit\u00e9s importantes de donn\u00e9es (d&rsquo;o\u00f9 leur adjectif <em>large<\/em>) et deviennent plus intelligents au fil du temps. Ces mod\u00e8les produisent des contenus personnalis\u00e9s comme de l&rsquo;audio, du code informatique, des images, du texte, des vid\u00e9os, en fonction des donn\u00e9es auxquelles ils ont acc\u00e8s. Par ailleurs, les LLM utilisent le traitement du langage naturel (NLP), ce qui rend leurs r\u00e9ponses coh\u00e9rentes pour un humain. Ils excellent donc dans des t\u00e2ches de traduction, de synth\u00e8se et de conversation.<\/p>\n\n\n\n<p>Puisqu&rsquo;elle traite des donn\u00e9es sensibles, il est crucial de manier cette technologie avec responsabilit\u00e9 et confiance. Vous pouvez investir dans une plateforme CRM dot\u00e9e d&rsquo;une <a href=\"https:\/\/www.salesforce.com\/fr\/artificial-intelligence\/trusted-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">couche de s\u00e9curit\u00e9 de l&rsquo;IA<\/a> pour anonymiser et prot\u00e9ger les donn\u00e9es de vos clients.\u00a0<\/p>\n\n\n\n<p>Cette couche de s\u00e9curit\u00e9 int\u00e9gr\u00e9e r\u00e9pond aux exigences de s\u00e9curit\u00e9 des donn\u00e9es, de confidentialit\u00e9 et de conformit\u00e9 r\u00e9glementaire. Toutefois, pour respecter les normes les plus strictes, vous pouvez suivre nos <a href=\"https:\/\/www.salesforce.com\/news\/stories\/generative-ai-guidelines\/\" target=\"_blank\" rel=\"noreferrer noopener\">recommandations pour une innovation responsable<\/a>, afin de garantir que vous utilisez les donn\u00e9es des clients d&rsquo;une mani\u00e8re s\u00fbre, pr\u00e9cise et \u00e9thique.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Comment fonctionnent les Large Language Models&nbsp;?<\/h2>\n\n\n\n<p>Les progr\u00e8s informatiques simplifient l&rsquo;int\u00e9gration des LLM dans l&rsquo;environnement d&rsquo;IA des entreprises. <\/p>\n\n\n\n<p>Vous pouvez d\u00e9sormais cr\u00e9er votre LLM customis\u00e9, entra\u00een\u00e9 avec des donn\u00e9es sp\u00e9cifiques \u00e0 votre activit\u00e9. Un tel LLM vous fournit des r\u00e9ponses plus pertinentes pour vos missions qu&rsquo;un mod\u00e8le g\u00e9n\u00e9rique. Les LLM priv\u00e9s r\u00e9duisent aussi le risque de fuite de donn\u00e9es avant la mise en production. Il est \u00e9galement plus facile de pr\u00e9server la <a href=\"https:\/\/www.salesforce.com\/blog\/data-centric-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">confidentialit\u00e9<\/a> des donn\u00e9es d&rsquo;un individu en s\u00e9parant les bases de donn\u00e9es.<\/p>\n\n\n\n<p>Les entreprises peuvent combiner les diff\u00e9rentes IA. Imaginons que l&rsquo;on utilise l&rsquo;IA pr\u00e9dictive pour \u2014 lapalissade \u2014\u00a0pr\u00e9dire les actions d&rsquo;un client (d&rsquo;apr\u00e8s leur comportement pass\u00e9), puis que l&rsquo;on utilise un LLM pour \u00e9tablir un plan d&rsquo;actions r\u00e9sultant de cette pr\u00e9diction.\u00a0 Par exemple, vous pouvez utiliser l&rsquo;IA g\u00e9n\u00e9rative pour cr\u00e9er des e\u2011mails personnalis\u00e9s avec des offres, cr\u00e9er des campagnes marketing pour un nouveau produit, r\u00e9sumer une requ\u00eate ou \u00e9crire du code pour d\u00e9clencher des actions telles que des recommandations de clients.\u00a0<\/p>\n\n\n\n<p>Ces grands mod\u00e8les de langage permettent d&rsquo;\u00e9conomiser du temps et de l&rsquo;argent en simplifiant les processus manuels, ce qui permet \u00e0 vos employ\u00e9s de se consacrer \u00e0 des t\u00e2ches plus importantes.&nbsp;<\/p>\n\n\n\n<div class=\"layout-einstein wp-block-salesforce-blog-related-trail\">\n\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__cloud\" src=\"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-cloud-layout-einstein.png\" alt=\"\">\n\n\t\t\t<div class=\"related-trail__illustration related-trail__contour\">\n\t\t\t\t\t\t\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__contour-cloud\" src=\"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-contour-cloud-layout-einstein.png\" alt=\"\">\n\t\t\t\t\t<\/div>\n\t\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__background\" src=\"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-background-layout-einstein.png\" alt=\"\">\n\n\t<div class=\"related-trail__wrapper\">\n\t\t<div class=\"related-trail__content\">\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 345.8 82.8\" aria-hidden=\"true\" class=\"related-trail__logo\"><path fill=\"#1d3767\" d=\"M96.6 33h9v22.6h4.8V33h8.8v-4.3H96.6zm49.8 5.3c0-5.7-3.6-9.6-10.8-9.6H127v27h4.8v-7.9h3l2.3-.1 5.7 8h5.6l-7-9.2c3.4-1.6 5-4.5 5-8.2m-11.1 5.3h-3.6V33h3.6c4.4 0 6 2.3 6 5.3s-1.6 5.3-6 5.3m30.8-15.2-12.6 27.2h5l2.3-5.3h11.6l2.4 5.3h5l-12.6-27.1zm-3.6 18 4.1-9.2 4.1 9.3zm25.2-17.7h4.8v27h-4.8zm20.7 0h-4.8v27h17.6v-4.4h-12.8zm38.4 12.1h-13.2V28.7H229v27h4.7V45h13.2v10.6h4.7V28.7h-4.7zm15.9 14.8h17.5v-4.4h-12.7v-6.4H279v-4.2h-11.5v-7.5h12.7v-4.4h-17.5zm36.9-27.2L287 55.6h5l2.3-5.3H306l2.4 5.3h5l-12.6-27.1zm-3.6 18 4.1-9.2 4.1 9.3zm35.4-17.7h-10.2v27h10.2c8.2 0 14.4-5.9 14.4-13.6s-6-13.4-14.4-13.4m0 22.6H326V33h5.4a9.1 9.1 0 1 1 0 18.1z\" \/><path fill=\"#1d315f\" d=\"M43 82.8h.1a74 74 0 0 0 38.5-12.3 3 3 0 0 0 1.3-2.4v-6A66.2 66.2 0 0 0 42.5.2a3 3 0 0 0-2.3 0A66.2 66.2 0 0 0 0 62.2V68a3 3 0 0 0 1.2 2.4 74 74 0 0 0 40.2 12.4z\" \/><path fill=\"#8ed1f4\" d=\"M13.8 51.8a.3.3 0 0 0 0-.1L33 23.6a3.1 3.1 0 0 1 .8-.8 3 3 0 0 1 4 .8l9.5 13.8 3.5-5a3 3 0 0 1 4.9 0L69 51.6a.3.3 0 0 1 .1.3h7C70.7 17.7 43.7 7.2 41.4 6.2c0 0-11.2 4-21.2 16A59.6 59.6 0 0 0 6.8 51.8zm21.7-21.3\" \/><path fill=\"#aa76b3\" d=\"m62 51.9-8.7-12.6-4.2 6.1 4.8 6.4z\" \/><path fill=\"#722a87\" d=\"m49 45.4-4.4 6.4H54z\" \/><path fill=\"#8ed1f4\" d=\"m37 32.6-1.5-2.1z\" \/><path fill=\"#aa76b3\" d=\"m28 41.4 7.6 10.4h1.8l6.4-9.2-6.8-10-1.5-2.1z\" \/><path fill=\"#722a87\" d=\"m28 41.4-7 10.4h14.6z\" \/><path fill=\"#069a49\" d=\"M43.8 72.5a1.8 1.8 0 0 0-1-2.4L40.1 69a8 8 0 0 1-1-.5 7.8 7.8 0 0 1-2.4-10.7H6a44 44 0 0 0-.2 4.4v4.4A70 70 0 0 0 26 75a70 70 0 0 0 15.2 2l2.4-4.3zm33-14.8H44.3l-2.5 3a1.7 1.7 0 0 0-.2.5 1.8 1.8 0 0 0 1 2.3l2.7 1.2.7.4a7.8 7.8 0 0 1 3 10.6l-.5.9 4.8-.8a71 71 0 0 0 8.4-2.2l1.3-.4a71 71 0 0 0 14-6.7v-8.8z\" \/><path fill=\"#fff\" d=\"m46 65-.7-.3-2.7-1.2a1.8 1.8 0 0 1-1-2.4 1.7 1.7 0 0 1 .2-.4l2.5-3h-7.6A7.8 7.8 0 0 0 39 68.4a8 8 0 0 0 1 .5l2.7 1.2a1.8 1.8 0 0 1 1 2.4l-.1.2-2.5 4.3a52.5 52.5 0 0 0 7.2-.4l.5-.9A7.8 7.8 0 0 0 46 65.1z\" \/><path fill=\"#157139\" d=\"M56.9 67.3h8.8l-4.4-5zM23 71h9l-4.5-5.1zm-4.1-10.4-4.5 5h8.9z\" \/><\/svg>\n\t\t\t<h2 class=\"wp-block-related-trail__title\">D\u00e9couvrez l&rsquo;IA \u00e9thique<\/h2>\n\t\t\t<p>L&#039;efficacit\u00e9 de la technologie d&#039;IA d\u00e9pend de la qualit\u00e9 des donn\u00e9es utilis\u00e9es. Dans cette module Trailhead, la plateforme d&#039;apprentissage gratuite de Salesforce, d\u00e9couvrez comment supprimer les biais de vos donn\u00e9es et d\u00e9velopper l&#039;IA de mani\u00e8re responsable dans votre entreprise.<\/p>\n\t\t\t\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/responsible-creation-of-artificial-intelligence\" target=\"_blank\" rel=\"noreferrer noopener\">Commencez ici<\/a><\/div>\n\n\t\t<\/div>\n\t\t<div class=\"related-trail__mock\">\n\t\t\t<div class=\"related-trail__points\">+300\u00a0points<\/div>\n\t\t\t<div class=\"related-trail__eyebrow\">Module<\/div>\n\t\t\t<p class=\"related-trail__trail-title h3\"><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/responsible-creation-of-artificial-intelligence\" target=\"_blank\" rel=\"noreferrer noopener\">Cr\u00e9ation responsable de l&rsquo;IA<\/a><\/p>\n\t\t\t<p class=\"related-trail__trail-description\"><\/p>\n\t\t\t<div class=\"related-trail__actions\">\n\t\t\t\t<div class=\"related-trail__action\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 10 10\" aria-hidden=\"true\"><path fill=\"#747474\" fill-rule=\"evenodd\" d=\"m4.93.69.88 2.88c.04.12.16.18.27.18h2.89c.29 0 .4.38.17.56L6.79 6.04c-.1.07-.13.2-.1.32l1.12 2.96c.08.27-.2.5-.44.33L4.85 7.77c-.1-.08-.23-.08-.34 0L1.97 9.65a.29.29 0 0 1-.45-.33L2.6 6.36a.3.3 0 0 0-.1-.32L.17 4.3c-.23-.18-.1-.56.17-.56h2.89c.13 0 .23-.04.27-.18l.9-2.9c.08-.27.46-.25.54.02Z\" clip-rule=\"evenodd\" \/><\/svg>\n<\/div>\n\t\t\t\t<div class=\"related-trail__action\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 9 5\" aria-hidden=\"true\"><path fill=\"#747474\" d=\"M4.16 4.5.26 0h7.8z\" \/><\/svg>\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__foreground\" src=\"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-foreground-layout-einstein.png\" alt=\"\">\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__parks\" src=\"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-parks-layout-einstein.png\" alt=\"\">\n\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">4&nbsp;fa\u00e7ons dont l&rsquo;IA g\u00e9n\u00e9rative peut aider votre entreprise<\/h2>\n\n\n\n<p>Les LLM sont particuli\u00e8rement efficaces pour identifier des sch\u00e9mas et relier des donn\u00e9es de mani\u00e8re autonome. L&rsquo;IA pr\u00e9dictive, en revanche, n\u00e9cessite beaucoup d&rsquo;interactions humaines pour interroger les donn\u00e9es, identifier les sch\u00e9mas et tester les hypoth\u00e8ses.<\/p>\n\n\n\n<p>En s&rsquo;appuyant sur les donn\u00e9es clients rafra\u00eechies en temps r\u00e9el, l&rsquo;IA g\u00e9n\u00e9rative peut instantan\u00e9ment traduire des donn\u00e9es complexes en id\u00e9es d&rsquo;actions. Cela vous permet d&rsquo;avoir une vision plus claire de vos clients et d&rsquo;agir dans le momentum.<\/p>\n\n\n\n<p>Voyons maintenant quelques cas d&rsquo;utilisation o\u00f9 les LLM peuvent aider votre entreprise.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-utiliser-l-analyse-des-sentiments-pour-enrichir-vos-actions-apres-vente\">1. Utiliser l&rsquo;analyse des sentiments pour enrichir vos actions apr\u00e8s-vente<\/h3>\n\n\n\n<p>L&rsquo;analyse des sentiments peut aider \u00e0 contextualiser une donn\u00e9e client lors de l&rsquo;apr\u00e8s-vente. Par exemple, vous segmentez les clients selon qu&rsquo;ils aient publier un avis n\u00e9gatif ou positif sur votre marque. L&rsquo;envoi d&rsquo;un message personnalis\u00e9 au client pour lui proposer une offre sp\u00e9ciale lors d&rsquo;un prochain achat peut \u00eatre une excellent mouvement de reconqu\u00eate.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-generer-les-campagnes-marketing\">2. G\u00e9n\u00e9rer les campagnes marketing<\/h3>\n\n\n\n<p>La g\u00e9n\u00e9ration de texte par le LLM aide les marketeurs acc\u00e9l\u00e8re la pr\u00e9paration des campagnes. L&rsquo;IA g\u00e9n\u00e9rative peut produire le contenu de vos \u00e9v\u00e9nements de lancement et offres sp\u00e9ciales pour vos r\u00e9seaux sociaux. Vous pouvez ensuite peaufiner le texte pour l&rsquo;accorder \u00e0 la charte \u00e9ditoriale de votre entreprise. Cela permet de renforcer la personnalisation et d&rsquo;offrir \u00e0 vos clients une exp\u00e9rience plus homog\u00e8ne.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-retrouver-des-tickets-clients-relies\">3. Retrouver des tickets clients reli\u00e9s<\/h3>\n\n\n\n<p>L&rsquo;IA g\u00e9n\u00e9rative est capable de r\u00e9sumer des textes et informations. Appliqu\u00e9 au service client, cela permet de synth\u00e9tiser des requ\u00eates pass\u00e9es similaires et d&rsquo;apporter plusieurs solutions au personnel. Ce qui acc\u00e9l\u00e8re la r\u00e9solution et permet des \u00e9conomies tout en rendant les clients plus satisfaits.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-automatiser-la-generation-de-code-informatique\">4. Automatiser la g\u00e9n\u00e9ration de code informatique<\/h3>\n\n\n\n<p>L&rsquo;IA g\u00e9n\u00e9rative peut aider les d\u00e9veloppeurs \u00e0 g\u00e9n\u00e9rer du code qui permettra l&rsquo;automatisation de t\u00e2ches simples, mais fondamentales. Par exemple, un script de code peut automatiser la g\u00e9n\u00e9ration de messages marketing puis leur envoi par le canal de votre choix. Tous les contenus sont coh\u00e9rents, personnalis\u00e9s et fid\u00e8le au ton de votre entreprise. L&rsquo;automatisation peut faire gagner du temps et am\u00e9liorer la productivit\u00e9, en permettant aux d\u00e9veloppeurs de se concentrer sur les t\u00e2ches qui n\u00e9cessitent plus d&rsquo;attention et d&rsquo;efforts.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-l-ia-generative-et-les-llm-revelent-le-meilleur-de-votre-experience-client\">L&rsquo;IA g\u00e9n\u00e9rative et les LLM r\u00e9v\u00e8lent le meilleur de votre exp\u00e9rience client<\/h2>\n\n\n\n<p>Ainsi, l&rsquo;IA vous apporte le meilleur pour votre relation client : vos actions sont plus personnalis\u00e9es tandis que vous gagnez en efficacit\u00e9 op\u00e9rationnelle. Lorsqu&rsquo;ils sont utilis\u00e9s dans le cadre d&rsquo;une <a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/trails\/get-started-with-ai-data\" target=\"_blank\" rel=\"noreferrer noopener\">strat\u00e9gie d&rsquo;IA hybride<\/a>, les LLM peuvent venir <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=sf.c360_a_bring_your_own_model.htm&amp;type=5\">c<\/a><a href=\"https:\/\/www.salesforce.com\/blog\/customer-service-ai\/\">ompl\u00e9ter diverses fonctionnalit\u00e9s d&rsquo;IA pr\u00e9dictive<\/a> et am\u00e9liorer la productivit\u00e9. N\u00e9anmoins, cette technologie ne se suffit pas \u00e0 elle-m\u00eame, et les humains sont centraux dans sa r\u00e9ussite.<\/p>\n\n\n\n<p>L&rsquo;IA doit \u00eatre consid\u00e9r\u00e9e comme <a href=\"https:\/\/www.salesforce.com\/fr\/agentforce\/\">un assistant intelligent et autonome<\/a> pour votre entreprise, qui s&rsquo;occupe des t\u00e2ches fastidieuses afin que vos employ\u00e9s puissent se consacrer \u00e0 la r\u00e9solution de probl\u00e8mes complexes. En alliant la puissance de l&rsquo;IA g\u00e9n\u00e9rative aux connaissances et \u00e0 l&rsquo;expertise de votre entreprise, vous pourrez accro\u00eetre la satisfaction de vos clients.<\/p>\n\n\n\n<div class=\"layout-five wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Glossaire de l&rsquo;IA<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">32 d\u00e9finitions pour gagner en confiance \u00e0 l&rsquo;\u00e8re de l&rsquo;Intelligence Artificielle.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/fr\/form\/pdf\/glossaire-ia\/?nc=7013y000000vkkLAAQ\">Lire le glossaire<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"577\" src=\"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2023\/10\/glossaire-ia-intelligence-artificielle-fr.png\" class=\"attachment-full size-full\" alt=\"Couverture du glossaire de l&#039;IA\" srcset=\"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2023\/10\/glossaire-ia-intelligence-artificielle-fr.png 1268w, https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2023\/10\/glossaire-ia-intelligence-artificielle-fr.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2023\/10\/glossaire-ia-intelligence-artificielle-fr.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2023\/10\/glossaire-ia-intelligence-artificielle-fr.png?w=1024&amp;h=577 1024w, https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2023\/10\/glossaire-ia-intelligence-artificielle-fr.png?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-five.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-five.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-five.png\" alt=\"\">\n\t\t\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"<p>L&rsquo;IA g\u00e9n\u00e9rative peut aider les entreprises \u00e0 gagner en efficacit\u00e9 et \u00e0 mieux interagir avec les clients. Obtenez plus d&rsquo;informations sur les Large Language Models, la technologie \u00e0 la source de tous les possibles.<\/p>\n","protected":false},"author":113,"featured_media":3499,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[88],"sf_content_type":[],"blog":[409],"coauthors":[27],"class_list":["post-3498","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-generative-ai","blog-generative-ai"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Qu&#039;est-ce qu&#039;un LLM ? \u2013Salesforce<\/title>\n<meta name=\"description\" content=\"L&#039;IA g\u00e9n\u00e9rative peut aider les entreprises \u00e0 gagner en efficacit\u00e9. Voici ce qu&#039;il faut savoir sur les Large Language Models, la technologie gr\u00e2ce \u00e0 laquelle tout devient possible.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Que sont les Large Language Models (LLM)\u00a0?\" \/>\n<meta property=\"og:description\" content=\"L&#039;IA g\u00e9n\u00e9rative peut aider les entreprises \u00e0 gagner en efficacit\u00e9 et \u00e0 mieux interagir avec les clients. Obtenez plus d&#039;informations sur les Large Language Models, la technologie \u00e0 la source de tous les possibles.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:published_time\" content=\"2024-11-21T14:33:09+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-21T14:34:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2023\/08\/GettyImages-1425214129.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1500\" \/>\n\t<meta property=\"og:image:height\" content=\"844\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Salesforce\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"10 minutes\" \/>\n\t<meta name=\"twitter:label3\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data3\" content=\"Salesforce\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/fr\/blog\/#\/schema\/person\/image\/c4dae87da9a6134c35582db989c80f90\"}],\"headline\":\"Que sont les Large Language Models (LLM)\u00a0?\",\"datePublished\":\"2024-11-21T14:33:09+00:00\",\"dateModified\":\"2024-11-21T14:34:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/\"},\"wordCount\":1147,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/fr\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2023\/08\/GettyImages-1425214129.jpg\",\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/\",\"url\":\"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/\",\"name\":\"Qu'est-ce qu'un LLM ? \u2013Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/fr\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2023\/08\/GettyImages-1425214129.jpg\",\"datePublished\":\"2024-11-21T14:33:09+00:00\",\"dateModified\":\"2024-11-21T14:34:16+00:00\",\"description\":\"L'IA g\u00e9n\u00e9rative peut aider les entreprises \u00e0 gagner en efficacit\u00e9. Voici ce qu'il faut savoir sur les Large Language Models, la technologie gr\u00e2ce \u00e0 laquelle tout devient possible.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2023\/08\/GettyImages-1425214129.jpg\",\"contentUrl\":\"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2023\/08\/GettyImages-1425214129.jpg\",\"width\":1500,\"height\":844,\"caption\":\"Two coworkers, a man and a woman, sit at a table in a warehouse, looking at a laptop \/ large language models\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.salesforce.com\/fr\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Que sont les Large Language Models (LLM)\u00a0?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/fr\/blog\/#website\",\"url\":\"https:\/\/www.salesforce.com\/fr\/blog\/\",\"name\":\"Salesforce\",\"description\":\"Le Blog du CRM, de l&#039;experience et du Cloud Computing\",\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/fr\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/fr\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.salesforce.com\/fr\/blog\/#organization\",\"name\":\"Salesforce\",\"url\":\"https:\/\/www.salesforce.com\/fr\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.salesforce.com\/fr\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2023\/10\/Salesforce.webp\",\"contentUrl\":\"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2023\/10\/Salesforce.webp\",\"width\":1200,\"height\":630,\"caption\":\"Salesforce\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/fr\/blog\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.salesforce.com\/fr\/blog\/#\/schema\/person\/image\/c4dae87da9a6134c35582db989c80f90\",\"name\":\"Salesforce\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/7b22a1347a70a190b5cdd1eadab50e55b6123719ad0c5571e2ab30226dcbe85d?s=96&d=mm&r=g60edf16c093aaa190ff084acb1722622\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/7b22a1347a70a190b5cdd1eadab50e55b6123719ad0c5571e2ab30226dcbe85d?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/7b22a1347a70a190b5cdd1eadab50e55b6123719ad0c5571e2ab30226dcbe85d?s=96&d=mm&r=g\",\"caption\":\"Salesforce\"},\"url\":\"https:\/\/www.salesforce.com\/fr\/blog\/author\/salesforce\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Qu'est-ce qu'un LLM ? \u2013Salesforce","description":"L'IA g\u00e9n\u00e9rative peut aider les entreprises \u00e0 gagner en efficacit\u00e9. Voici ce qu'il faut savoir sur les Large Language Models, la technologie gr\u00e2ce \u00e0 laquelle tout devient possible.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/","og_locale":"fr_FR","og_type":"article","og_title":"Que sont les Large Language Models (LLM)\u00a0?","og_description":"L'IA g\u00e9n\u00e9rative peut aider les entreprises \u00e0 gagner en efficacit\u00e9 et \u00e0 mieux interagir avec les clients. Obtenez plus d'informations sur les Large Language Models, la technologie \u00e0 la source de tous les possibles.","og_url":"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/","og_site_name":"Salesforce","article_published_time":"2024-11-21T14:33:09+00:00","article_modified_time":"2024-11-21T14:34:16+00:00","og_image":[{"width":1500,"height":844,"url":"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2023\/08\/GettyImages-1425214129.jpg","type":"image\/jpeg"}],"author":"Salesforce","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"","Dur\u00e9e de lecture estim\u00e9e":"10 minutes","Written by":"Salesforce"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/"},"author":[{"@id":"https:\/\/www.salesforce.com\/fr\/blog\/#\/schema\/person\/image\/c4dae87da9a6134c35582db989c80f90"}],"headline":"Que sont les Large Language Models (LLM)\u00a0?","datePublished":"2024-11-21T14:33:09+00:00","dateModified":"2024-11-21T14:34:16+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/"},"wordCount":1147,"commentCount":0,"publisher":{"@id":"https:\/\/www.salesforce.com\/fr\/blog\/#organization"},"image":{"@id":"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2023\/08\/GettyImages-1425214129.jpg","inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/","url":"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/","name":"Qu'est-ce qu'un LLM ? \u2013Salesforce","isPartOf":{"@id":"https:\/\/www.salesforce.com\/fr\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2023\/08\/GettyImages-1425214129.jpg","datePublished":"2024-11-21T14:33:09+00:00","dateModified":"2024-11-21T14:34:16+00:00","description":"L'IA g\u00e9n\u00e9rative peut aider les entreprises \u00e0 gagner en efficacit\u00e9. Voici ce qu'il faut savoir sur les Large Language Models, la technologie gr\u00e2ce \u00e0 laquelle tout devient possible.","breadcrumb":{"@id":"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/#primaryimage","url":"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2023\/08\/GettyImages-1425214129.jpg","contentUrl":"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2023\/08\/GettyImages-1425214129.jpg","width":1500,"height":844,"caption":"Two coworkers, a man and a woman, sit at a table in a warehouse, looking at a laptop \/ large language models"},{"@type":"BreadcrumbList","@id":"https:\/\/www.salesforce.com\/fr\/blog\/what-are-large-language-models\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.salesforce.com\/fr\/blog\/"},{"@type":"ListItem","position":2,"name":"Que sont les Large Language Models (LLM)\u00a0?"}]},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/fr\/blog\/#website","url":"https:\/\/www.salesforce.com\/fr\/blog\/","name":"Salesforce","description":"Le Blog du CRM, de l&#039;experience et du Cloud Computing","publisher":{"@id":"https:\/\/www.salesforce.com\/fr\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/fr\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.salesforce.com\/fr\/blog\/#organization","name":"Salesforce","url":"https:\/\/www.salesforce.com\/fr\/blog\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.salesforce.com\/fr\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2023\/10\/Salesforce.webp","contentUrl":"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2023\/10\/Salesforce.webp","width":1200,"height":630,"caption":"Salesforce"},"image":{"@id":"https:\/\/www.salesforce.com\/fr\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.salesforce.com\/fr\/blog\/#\/schema\/person\/image\/c4dae87da9a6134c35582db989c80f90","name":"Salesforce","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/7b22a1347a70a190b5cdd1eadab50e55b6123719ad0c5571e2ab30226dcbe85d?s=96&d=mm&r=g60edf16c093aaa190ff084acb1722622","url":"https:\/\/secure.gravatar.com\/avatar\/7b22a1347a70a190b5cdd1eadab50e55b6123719ad0c5571e2ab30226dcbe85d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/7b22a1347a70a190b5cdd1eadab50e55b6123719ad0c5571e2ab30226dcbe85d?s=96&d=mm&r=g","caption":"Salesforce"},"url":"https:\/\/www.salesforce.com\/fr\/blog\/author\/salesforce\/"}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2023\/08\/GettyImages-1425214129.jpg","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/fr\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/fr\/blog\/wp-json\/wp\/v2\/posts\/3498","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/fr\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/fr\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/fr\/blog\/wp-json\/wp\/v2\/users\/113"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/fr\/blog\/wp-json\/wp\/v2\/comments?post=3498"}],"version-history":[{"count":5,"href":"https:\/\/www.salesforce.com\/fr\/blog\/wp-json\/wp\/v2\/posts\/3498\/revisions"}],"predecessor-version":[{"id":3609,"href":"https:\/\/www.salesforce.com\/fr\/blog\/wp-json\/wp\/v2\/posts\/3498\/revisions\/3609"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/fr\/blog\/wp-json\/wp\/v2\/media\/3499"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/fr\/blog\/wp-json\/wp\/v2\/media?parent=3498"}],"wp:term":[{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/fr\/blog\/wp-json\/wp\/v2\/sf_topic?post=3498"},{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/fr\/blog\/wp-json\/wp\/v2\/sf_content_type?post=3498"},{"taxonomy":"blog","embeddable":true,"href":"https:\/\/www.salesforce.com\/fr\/blog\/wp-json\/wp\/v2\/blog?post=3498"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/fr\/blog\/wp-json\/wp\/v2\/coauthors?post=3498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}