{"id":4920,"date":"2026-09-14T08:55:14","date_gmt":"2026-09-14T08:55:14","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=4920"},"modified":"2026-09-14T08:55:16","modified_gmt":"2026-09-14T08:55:16","slug":"equans-fluidifie-ses-operations-grace-a-une-plateforme-unifiee","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/fr\/blog\/equans-fluidifie-ses-operations-grace-a-une-plateforme-unifiee\/","title":{"rendered":"Equans fluidifie ses op\u00e9rations gr\u00e2ce \u00e0 une plateforme unifi\u00e9e"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>En rempla\u00e7ant plus de vingt syst\u00e8mes d&rsquo;information par une plateforme unique, Equans harmonise ses processus de bout en bout, simplifie le travail de ses \u00e9quipes et pose les fondations de sa transformation agentique.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Filiale du groupe Bouygues, Equans est aujourd&rsquo;hui l&rsquo;un des leaders mondiaux des services multi-techniques. Pr\u00e9sent dans 20 pays, avec 83 000 collaborateurs et pr\u00e8s de 19 milliards d&rsquo;euros de chiffre d&rsquo;affaires en 2025, le groupe accompagne les entreprises, les industries et les collectivit\u00e9s dans leurs transitions \u00e9nerg\u00e9tique, industrielle et num\u00e9rique. De la conception et de l&rsquo;installation des infrastructures jusqu&rsquo;\u00e0 leur maintenance et leur exploitation, Equans intervient sur l&rsquo;ensemble du cycle de vie des actifs techniques.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Avec 1 700 agences r\u00e9parties dans le monde, le groupe s&rsquo;appuie sur un mod\u00e8le de proximit\u00e9 qui lui permet d&rsquo;accompagner ses clients au plus pr\u00e8s du terrain. Une force qui s&rsquo;est toutefois accompagn\u00e9e, au fil des ann\u00e9es, d&rsquo;une multiplication des outils, des processus et des applications m\u00e9tiers. Avant la transformation, engag\u00e9e en 2019, plus d&rsquo;une vingtaine de syst\u00e8mes d&rsquo;information coexistaient. Une fragmentation \u00e0 l\u2019origine de donn\u00e9es dispers\u00e9es et de processus h\u00e9t\u00e9rog\u00e8nes, complexifiant la collaboration entre les \u00e9quipes et perdant de vue l\u2019essentiel, cr\u00e9er une exp\u00e9rience client et une exp\u00e9rience collaborateur de qualit\u00e9.<\/p>\n\n\n\n<h1 id=\"h-une-plateforme-unique-pour-orchestrer-les-operations-de-bout-en-bout\" class=\"wp-block-heading\">Une plateforme unique pour orchestrer les op\u00e9rations de bout en bout<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Pour accompagner sa croissance et gagner en efficacit\u00e9, Equans a lanc\u00e9 un vaste programme de transformation de son syst\u00e8me d&rsquo;information. L\u2019ambition ? Remplacer plus de vingt applications &#8211; dont une majorit\u00e9 de tableurs &#8211; par une plateforme unique, capable de couvrir l&rsquo;ensemble des processus op\u00e9rationnels. \u00ab Nous souhaitions rationaliser notre organisation afin de mieux absorber des volumes de transactions toujours plus importants, tout en simplifiant le travail des \u00e9quipes \u00bb, pr\u00e9cise Christophe Carlier, Directeur Shared Line of Services Sales &amp; Services chez Equans.<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Nous souhaitions rationaliser notre organisation afin de mieux absorber des volumes de transactions toujours plus importants, tout en simplifiant le travail des \u00e9quipes. \u00bb<\/p>\n<\/blockquote>\n<span class=\"citation-role\">Christophe Carlier, Directeur Shared Line of Services Sales &amp; Services, Equans<\/span>\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Partager sur LinkedIn (S&#039;ouvre dans un nouvel onglet)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Ffr%2Fblog%2Fequans-fluidifie-ses-operations-grace-a-une-plateforme-unifiee%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=Equans%20fluidifie%20ses%20op%C3%A9rations%20gr%C3%A2ce%20%C3%A0%20une%20plateforme%20unifi%C3%A9e\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Partager sur Twitter (S&#039;ouvre dans un nouvel onglet)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=Equans%20fluidifie%20ses%20op%C3%A9rations%20gr%C3%A2ce%20%C3%A0%20une%20plateforme%20unifi%C3%A9e&#038;url=https%3A%2F%2Fwww.salesforce.com%2Ffr%2Fblog%2Fequans-fluidifie-ses-operations-grace-a-une-plateforme-unifiee%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewbox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Partager sur Facebook (S&#039;ouvre dans un nouvel onglet)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Ffr%2Fblog%2Fequans-fluidifie-ses-operations-grace-a-une-plateforme-unifiee%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"Equans fluidifie ses op\u00e9rations gr\u00e2ce \u00e0 une plateforme unifi\u00e9e\" https:\/\/www.salesforce.com\/fr\/blog\/equans-fluidifie-ses-operations-grace-a-une-plateforme-unifiee\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">D\u2019une demande formul\u00e9e par un client via de multiples canaux jusqu&rsquo;\u00e0 la r\u00e9alisation des travaux, en passant par le devis, la planification, l&rsquo;ex\u00e9cution et le suivi des op\u00e9rations, toutes les \u00e9tapes sont d\u00e9sormais pilot\u00e9es au sein d&rsquo;une m\u00eame plateforme. Les donn\u00e9es circulent de mani\u00e8re fluide, sans rupture entre les diff\u00e9rentes \u00e9quipes au sein d\u2019une agence.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si la transformation est toujours en cours, ses b\u00e9n\u00e9fices sont d\u00e9j\u00e0 visibles. \u00ab Nos agences abandonnent progressivement de multiples syst\u00e8mes d&rsquo;information et d&rsquo;innombrables fichiers Excel au profit d&rsquo;une plateforme unique, intuitive et ais\u00e9e \u00e0 prendre en main \u00bb, indique Christophe Carlier.<\/p>\n\n\n\n<h1 id=\"h-la-technologie-au-service-des-equipes\" class=\"wp-block-heading\">La technologie au service des \u00e9quipes<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Chez Equans, la technologie n&rsquo;est jamais une fin en soi. Chaque \u00e9volution est guid\u00e9e par les besoins du terrain afin de proposer des outils simples d\u2019utilisation et suffisamment flexibles pour r\u00e9pondre \u00e0 la diversit\u00e9 des situations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L&rsquo;entreprise privil\u00e9gie l&rsquo;automatisation des activit\u00e9s les plus r\u00e9p\u00e9titives, les plus chronophages et les moins cr\u00e9atrices de valeur. \u00ab Nous ne cherchons pas \u00e0 industrialiser les cas complexes, d\u00e9taille Christophe Carlier. Toute la valeur de notre transformation consiste \u00e0 industrialiser les t\u00e2ches simples r\u00e9alis\u00e9es en grand nombre pour laisser les \u00e9quipes se concentrer sur ce qui rel\u00e8ve r\u00e9ellement de leur expertise \u00bb.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette recherche de simplicit\u00e9 se retrouve jusque dans la conception des applications. D\u00e9velopp\u00e9es avec les utilisateurs, elles proposent des interfaces intuitives, pens\u00e9es pour \u00eatre rapidement prises en main. \u00ab Chez Equans, l&rsquo;exp\u00e9rience collaborateur et l&rsquo;exp\u00e9rience client sont deux facettes d&rsquo;une m\u00eame pi\u00e8ce. Si l&rsquo;on veut mieux servir nos clients, il faut d&rsquo;abord donner aux \u00e9quipes les moyens de travailler simplement et efficacement \u00bb, souligne Christophe Carlier.<\/p>\n\n\n\n<h1 id=\"h-sur-la-voie-de-l-entreprise-agentique\" class=\"wp-block-heading\">Sur la voie de l\u2019entreprise agentique<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois les processus harmonis\u00e9s et les donn\u00e9es centralis\u00e9es, Equans peut d\u00e9sormais explorer de nouveaux usages autour des agents IA. Le groupe exp\u00e9rimente notamment un agent d\u00e9di\u00e9 \u00e0 la pr\u00e9paration des contrats de maintenance. Aujourd&rsquo;hui, \u00e9tablir une proposition suppose de r\u00e9aliser un inventaire pr\u00e9cis des \u00e9quipements pr\u00e9sents sur un site, d&rsquo;\u00e9valuer leur \u00e9tat, de rassembler leur documentation, puis de d\u00e9finir les op\u00e9rations de maintenance et leur planification. Un travail indispensable, mais particuli\u00e8rement chronophage.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00ab Demain, \u00e0 partir d&rsquo;une simple photographie prise sur site, un agent Field Service pourrait identifier les \u00e9quipements, constituer leur documentation, \u00e9tablir un premier diagnostic et proposer un plan de maintenance, explique Christophe Carlier. Les \u00e9quipes garderont bien s\u00fbr la main sur la validation, mais elles disposeront d&rsquo;une premi\u00e8re analyse qui leur fera gagner un temps consid\u00e9rable sur les t\u00e2ches les plus fastidieuses \u00bb.<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Le niveau de maturit\u00e9 des solutions Salesforce nous permet d\u00e9sormais de concr\u00e9tiser tr\u00e8s rapidement des id\u00e9es qui, il y a encore peu de temps, relevaient de la prospective. \u00bb<\/p>\n<\/blockquote>\n<span class=\"citation-role\">Christophe Carlier, Directeur Shared Line of Services Sales &amp; Services, Equans<\/span>\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Partager sur LinkedIn (S&#039;ouvre dans un nouvel onglet)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Ffr%2Fblog%2Fequans-fluidifie-ses-operations-grace-a-une-plateforme-unifiee%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=Equans%20fluidifie%20ses%20op%C3%A9rations%20gr%C3%A2ce%20%C3%A0%20une%20plateforme%20unifi%C3%A9e\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Partager sur Twitter (S&#039;ouvre dans un nouvel onglet)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=Equans%20fluidifie%20ses%20op%C3%A9rations%20gr%C3%A2ce%20%C3%A0%20une%20plateforme%20unifi%C3%A9e&#038;url=https%3A%2F%2Fwww.salesforce.com%2Ffr%2Fblog%2Fequans-fluidifie-ses-operations-grace-a-une-plateforme-unifiee%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewbox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Partager sur Facebook (S&#039;ouvre dans un nouvel onglet)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Ffr%2Fblog%2Fequans-fluidifie-ses-operations-grace-a-une-plateforme-unifiee%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"Equans fluidifie ses op\u00e9rations gr\u00e2ce \u00e0 une plateforme unifi\u00e9e\" https:\/\/www.salesforce.com\/fr\/blog\/equans-fluidifie-ses-operations-grace-a-une-plateforme-unifiee\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">Encore en phase d&rsquo;exp\u00e9rimentation, ces agents devront faire leurs preuves dans des environnements tr\u00e8s vari\u00e9s et s&rsquo;adapter \u00e0 une grande diversit\u00e9 d&rsquo;\u00e9quipements. Pour Christophe Carlier, leur potentiel est n\u00e9anmoins consid\u00e9rable. \u00ab Le niveau de maturit\u00e9 des solutions Salesforce nous permet d\u00e9sormais de concr\u00e9tiser tr\u00e8s rapidement des id\u00e9es qui, il y a encore peu de temps, relevaient de la prospective\u00a0\u00bb.<\/p>\n\n\n\n<h1 id=\"h-l-adoption-premier-indicateur-de-reussite\" class=\"wp-block-heading\">L&rsquo;adoption, premier indicateur de r\u00e9ussite<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Chez Equans, le succ\u00e8s d&rsquo;une transformation ne se mesure pas au nombre de fonctionnalit\u00e9s d\u00e9ploy\u00e9es, mais \u00e0 leur adoption par les \u00e9quipes. Les outils sont donc con\u00e7us pour r\u00e9pondre aux r\u00e9alit\u00e9s du terrain, dans un environnement international o\u00f9 les pratiques varient d&rsquo;une r\u00e9gion \u00e0 l&rsquo;autre et o\u00f9 l&rsquo;accompagnement au changement est essentiel. \u00ab Le plus difficile n&rsquo;est jamais de d\u00e9velopper un outil, abonde Christophe Carlier. Le v\u00e9ritable d\u00e9fi est de faire en sorte que les \u00e9quipes aient envie de l&rsquo;utiliser au quotidien \u00bb.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fin 2026, la plateforme comptera pr\u00e8s de 10 000 utilisateurs au sein du groupe. Une \u00e9tape importante qui t\u00e9moigne \u00e0 la fois de l&rsquo;ampleur et du potentiel de la transformation engag\u00e9e, une technologie ne cr\u00e9ant de valeur que lorsqu&rsquo;elle est r\u00e9ellement adopt\u00e9e par les \u00e9quipes qui l&rsquo;utilisent au quotidien.<\/p>\n\n\n<div class=\"wp-block-salesforce-blog-trending-articles\">\n\n\t<header class=\"wp-block-salesforce-blog-trending-articles__header\">\n\t\t<h2 class=\"wp-block-salesforce-blog-trending-articles__title\">Articles tendance<\/h2>\n\t<\/header>\n\n\t\t\t\t\t\t<div class=\"wp-block-salesforce-blog-trending-article\">\n\t\t\n\t\t\t<div class=\"wp-block-salesforce-blog-trending-article__thumbnail\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2024\/04\/AI-sales.png?w=300&amp;quality=80\" sizes=\"(min-width: 48em) 500px, 100vw\" srcset=\"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2024\/04\/AI-sales.png 1186w, https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2024\/04\/AI-sales.png?w=300&amp;h=166 300w, https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2024\/04\/AI-sales.png?w=768&amp;h=426 768w, https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2024\/04\/AI-sales.png?w=1024&amp;h=568 1024w, https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2024\/04\/AI-sales.png?w=150&amp;h=83 150w\" alt=\"Graphic of a winding path leading to a laptop with people walking and looking at various graphical icons\" loading=\"lazy\" \/><\/span>\t\t\t<\/div>\n\n\t\t\t<div class=\"wp-block-salesforce-blog-trending-article__content\">\n\t\t\t\t<h3 class=\"wp-block-salesforce-blog-trending-article__content--title\">\n\t\t\t\t\tQuels sont les avantages de l&#039;IA pour une entreprise ?\t\t\t\t<\/h3>\n\t\t\t\t<p class=\"wp-block-salesforce-blog-trending-article__content--text trending-article__content--font-size-small\">\n\t\t\t\t\t5 min de lecture\t\t\t\t<\/p>\n\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"wp-block-salesforce-blog-trending-article\">\n\t\t\n\t\t\t<div class=\"wp-block-salesforce-blog-trending-article__thumbnail\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2024\/04\/data-cloud-whitepaper_visual_asset__1_.png?w=300&amp;quality=80\" sizes=\"(min-width: 48em) 500px, 100vw\" srcset=\"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2024\/04\/data-cloud-whitepaper_visual_asset__1_.png 1268w, https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2024\/04\/data-cloud-whitepaper_visual_asset__1_.png?w=300&amp;h=224 300w, https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2024\/04\/data-cloud-whitepaper_visual_asset__1_.png?w=768&amp;h=572 768w, https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2024\/04\/data-cloud-whitepaper_visual_asset__1_.png?w=1024&amp;h=763 1024w, https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2024\/04\/data-cloud-whitepaper_visual_asset__1_.png?w=150&amp;h=112 150w\" alt=\"\" loading=\"lazy\" \/><\/span>\t\t\t<\/div>\n\n\t\t\t<div class=\"wp-block-salesforce-blog-trending-article__content\">\n\t\t\t\t<h3 class=\"wp-block-salesforce-blog-trending-article__content--title\">\n\t\t\t\t\tQu&#039;est-ce que Data\u00a0Cloud\u00a0?\t\t\t\t<\/h3>\n\t\t\t\t<p class=\"wp-block-salesforce-blog-trending-article__content--text trending-article__content--font-size-small\">\n\t\t\t\t\t4 min de lecture\t\t\t\t<\/p>\n\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"wp-block-salesforce-blog-trending-article\">\n\t\t\n\t\t\t<div class=\"wp-block-salesforce-blog-trending-article__thumbnail\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2024\/10\/retail-marketing-blog-salesforce-fr.jpeg?w=300&amp;quality=80\" sizes=\"(min-width: 48em) 500px, 100vw\" srcset=\"https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2024\/10\/retail-marketing-blog-salesforce-fr.jpeg 1500w, https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2024\/10\/retail-marketing-blog-salesforce-fr.jpeg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2024\/10\/retail-marketing-blog-salesforce-fr.jpeg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2024\/10\/retail-marketing-blog-salesforce-fr.jpeg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/fr\/blog\/wp-content\/uploads\/sites\/15\/2024\/10\/retail-marketing-blog-salesforce-fr.jpeg?w=150&amp;h=84 150w\" alt=\"Une illustration montre une cliente entour\u00e9e de pictogrammes, repr\u00e9sentant les diff\u00e9rents canaux marketing.\" loading=\"lazy\" \/><\/span>\t\t\t<\/div>\n\n\t\t\t<div class=\"wp-block-salesforce-blog-trending-article__content\">\n\t\t\t\t<h3 class=\"wp-block-salesforce-blog-trending-article__content--title\">\n\t\t\t\t\tRetail marketing : data et IA au service de l\u2019engagement client\t\t\t\t<\/h3>\n\t\t\t\t<p class=\"wp-block-salesforce-blog-trending-article__content--text trending-article__content--font-size-small\">\n\t\t\t\t\t4 min de lecture\t\t\t\t<\/p>\n\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n","protected":false},"excerpt":{"rendered":"<p>En rempla\u00e7ant plus de vingt syst\u00e8mes d&rsquo;information par une plateforme unique, Equans harmonise ses processus de bout en bout, simplifie le travail de 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