{"id":628,"date":"2023-01-24T18:10:00","date_gmt":"2023-09-07T18:10:42","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=628"},"modified":"2023-10-25T12:17:37","modified_gmt":"2023-10-25T12:17:37","slug":"quand-la-donnee-decuple-les-performances-de-l-action-publique","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/fr\/blog\/quand-la-donnee-decuple-les-performances-de-l-action-publique\/","title":{"rendered":"Quand la donn\u00e9e d\u00e9cuple les performances de l\u2019action publique"},"content":{"rendered":"\n

L\u2019\u00c9tat a donn\u00e9 un grand coup d\u2019acc\u00e9l\u00e9rateur \u00e0 la transformation digitale du service public \u00e0 travers le programme TECH.GOUV. Parmi les objectifs annonc\u00e9s, la simplification et l\u2019optimisation des services offerts aux usagers occupent une place de choix. En facilitant la collecte, l\u2019exploitation et la valorisation de la donn\u00e9e, les solutions Salesforce contribuent \u00e0 atteindre ces ces nouvelles exigences. <\/b><\/p>\n\n\n\n

La donn\u00e9e publique : un actif strat\u00e9gique <\/b><\/h2>\n\n\n\n

Administrations centrales, collectivit\u00e9s territoriales, organismes sociaux\u2026 Le secteur public est sans conteste le plus important producteur de donn\u00e9es de France. Une v\u00e9ritable mine d\u2019or, \u00e0 l\u2019heure o\u00f9 les algorithmes et l\u2019intelligence artificielle se r\u00e9v\u00e8lent d\u00e9sormais capables de transformer cette mati\u00e8re premi\u00e8re en puissants leviers de simplification et d\u2019optimisation des process. <\/p>\n\n\n\n

La promesse est double : pour les citoyens, il s\u2019agit d\u2019\u00e9changer de mani\u00e8re plus fluide avec les administrations et de disposer d\u2019un acc\u00e8s simplifi\u00e9 \u00e0 des plateformes permettant d\u2019effectuer l\u2019ensemble des d\u00e9marches. Pour les agents, c\u2019est l\u2019opportunit\u00e9 de gagner en efficacit\u00e9 et en visibilit\u00e9 pour un meilleur pilotage des activit\u00e9s au quotidien. <\/p>\n\n\n\n

\u00c0 travers la production, l\u2019ouverture, la circulation et l\u2019exploitation des donn\u00e9es, l’enjeu est donc de proposer un service public plus accessible, plus transparent et plus r\u00e9actif.<\/p>\n\n\n\n

Des solutions Salesforce pr\u00eates \u00e0 relever le challenge<\/b><\/h2>\n\n\n\n

Encore faut-il que les outils pour atteindre ces objectifs existent. C\u00f4t\u00e9 technologie, tout est pr\u00eat : Salesforce le d\u00e9montre chaque jour en d\u00e9ployant des outils de traitement et de valorisation de la donn\u00e9e aupr\u00e8s de ses clients priv\u00e9s. Des solutions \u00e9galement capables de s\u2019adapter aux besoins sp\u00e9cifiques des organisations publiques, tout en garantissant le plus niveau d\u2019exigence en termes en de s\u00e9curit\u00e9 et de souverainet\u00e9 num\u00e9riques. <\/p>\n\n\n\n

Toutefois, l\u2019exploitation de cette quantit\u00e9 colossale de mati\u00e8re premi\u00e8re repr\u00e9sente un d\u00e9fi d\u2019ampleur. Il faut rassembler les donn\u00e9es, les \u00ab nettoyer \u00bb et les organiser avant de pouvoir les utiliser de mani\u00e8re optimale. Le chantier reste encore immense. En 2020, un peu plus de la moiti\u00e9 (55 %) des d\u00e9cideurs du secteur public avaient ouvert moins de 25 % de leur patrimoine de donn\u00e9es (\u00e9tude Markess by Exaegis \u2014 2022).<\/p>\n\n\n\n

Tirer le meilleur de la donn\u00e9e publique : les 3 leviers d\u2019action<\/b><\/h2>\n\n\n\n

Organiser la donn\u00e9e<\/h3>\n\n\n\n

Comme en t\u00e9moigne le nombre d\u2019API d\u00e9j\u00e0 accessibles sur api.gouv.fr<\/a>, l\u2019agr\u00e9gation de donn\u00e9es aux formats tr\u00e8s h\u00e9t\u00e9rog\u00e8nes est d\u00e9j\u00e0 une r\u00e9alit\u00e9<\/p>\n\n\n\n

Ces API con\u00e7ues autour de sources de donn\u00e9es sp\u00e9cifiques (API de d\u00e9coupage administratif, API de la DGFiP sur les imp\u00f4ts\u2026) permettront le d\u00e9veloppement de services digitaux innovants. En les associant entre elles ou avec d\u2019autres API externes, il est possible par exemple de cr\u00e9er des portails d\u2019information grand public ou des services de paiement des factures municipales en ligne. Sans oublier les agents : ceux-ci pourront disposer, entre autres, d\u2019interfaces de visualisation de la performance selon des crit\u00e8res multiples (finances, r\u00e9partition de l\u2019habitat, profils de populations\u2026).<\/p>\n\n\n\n

L\u2019APIsation repr\u00e9sente une avanc\u00e9e majeure pour l\u2019interop\u00e9rabilit\u00e9 des administrations : elle permet d\u2019atteindre le \u00ab Dites-le nous une fois \u00bb, c\u2019est-\u00e0-dire la possibilit\u00e9 pour les citoyens de communiquer une seule fois leurs informations pour acc\u00e9der \u00e0 diff\u00e9rents services et\/ou pour d\u00e9clencher des processus administratifs. \u00c0 Issy-les-Moulineaux, le portail citoyen r\u00e9alis\u00e9 avec Salesforce a ainsi permis de simplifier les services num\u00e9riques de proximit\u00e9. <\/p>\n\n\n\n

L\u2019AppExchange de Salesforce contient des API r\u00e9f\u00e9renc\u00e9es comme celle de l\u2019Observatoire des finances publiques (donn\u00e9es financi\u00e8res et de gestion du secteur public) ou des API plus techniques de s\u00e9curisation pour une utilisation <\/p>\n\n\n\n

Exploiter la donn\u00e9e<\/h3>\n\n\n\n

Pour d\u00e9velopper de nouveaux services, qu\u2019ils soient grand public ou internes \u00e0 l\u2019administration, il convient de connecter entre elles les diff\u00e9rentes API n\u00e9cessaires. Cet assemblage est assur\u00e9 par des plateformes sp\u00e9cifiques comme MuleSoft. En indiquant un certain nombre de r\u00e8gles m\u00e9tier, le d\u00e9veloppeur vient enrichir, nettoyer, organiser et agr\u00e9ger les donn\u00e9es des API de mani\u00e8re semi-automatique. Les donn\u00e9es issues de diff\u00e9rentes sources sont d\u00e8s lors compatibles pour \u00eatre exploit\u00e9es dans un objectif de service et dans un univers enti\u00e8rement s\u00e9curis\u00e9.<\/p>\n\n\n\n

Elles peuvent alors \u00eatre utilis\u00e9es par des plateformes de constructions d\u2019applications. Tableau Software simplifie cette \u00e9tape gr\u00e2ce \u00e0 une interface simplifi\u00e9e. En s\u00e9lectionnant les sources pr\u00e9par\u00e9es sur MuleSoft et en appliquant des algorithmes de calcul, le d\u00e9veloppeur peut mettre en place le service demand\u00e9 par le m\u00e9tier.<\/p>\n\n\n\n

Valoriser la donn\u00e9e<\/h3>\n\n\n\n

L\u2019objectif final est de construire des outils ergonomiques pour extraire la donn\u00e9e et la valoriser sans que la DSI ou les Chiefs Data Officers n\u2019aient \u00e0 intervenir en phase d\u2019exploitation. Ces outils simplifi\u00e9s permettent aux m\u00e9tiers de construire eux-m\u00eames leurs propres tableaux de bord selon leurs besoins sp\u00e9cifiques : gestion RH, visualisation de l\u2019impact d\u2019une politique locale, analyse de la performance \u00e9conomique d\u2019une collectivit\u00e9. Autant de fonctionnalit\u00e9s qui permettent d\u2019\u00e9clairer les d\u00e9cisions et les arbitrages en mati\u00e8re d\u2019investissement\u2026<\/p>\n\n\n\n

Une telle d\u00e9marche suppose une culture de la donn\u00e9e, qui constitue sans aucun doute le d\u00e9fi majeur \u00e0 relever. Elle impose un renforcement de l\u2019accompagnement des directions m\u00e9tiers et, par effet de domino, de celui tous les agents. Objectif : d\u00e9montrer que la valorisation de la donn\u00e9e vient \u00e0 la fois faciliter leur travail mais aussi leur donner la capacit\u00e9 de mieux servir les usagers.<\/p>\n\n\n\n

Les possibilit\u00e9s d\u2019applications sont donc vastes. En am\u00e9liorant l\u2019organisation, l\u2019exploitation et la valorisation des donn\u00e9es, le secteur public pourra atteindre ses nouveaux objectifs de performance, au b\u00e9n\u00e9fice des citoyens et des agents des pouvoirs publics.<\/b><\/p>\n\n\n\n

Pour en savoir plus, vous pouvez contacter un conseiller au num\u00e9ro gratuit 0805 08 09 50 ou consulter notre site<\/a> et revoir le webinar<\/a> \u201cPilotez votre organisation par la donn\u00e9e\u201d disponible \u00e0 la demande.<\/p>\n\n\n\n

<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

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