{"id":1886,"date":"2025-05-21T12:00:00","date_gmt":"2025-05-21T10:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=1886"},"modified":"2025-05-22T12:37:31","modified_gmt":"2025-05-22T10:37:31","slug":"deploiement-securise-dagents-agentforce","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/fr\/news\/press-releases\/2025\/05\/21\/deploiement-securise-dagents-agentforce\/","title":{"rendered":"Salesforce facilite le d\u00e9ploiement s\u00e9curis\u00e9 d\u2019agents IA avec de nouvelles capacit\u00e9s int\u00e9gr\u00e9es dans Agentforce"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em>Ces nouvelles fonctionnalit\u00e9s de gouvernance, de gestion des risques et de s\u00e9curit\u00e9 int\u00e9gr\u00e9es mettent en place des garde-fous essentiels pour encadrer le d\u00e9ploiement des agents IA<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"has-text-align-left\"><strong>Paris, le 21 mai 2025 <\/strong>&#8211; Salesforce annonce aujourd\u2019hui une nouvelle suite de fonctionnalit\u00e9s en mati\u00e8re de gouvernance, s\u00e9curit\u00e9 et conformit\u00e9, con\u00e7ues pour permettre aux entreprises de d\u00e9ployer une IA de confiance en toute s\u00e9r\u00e9nit\u00e9. Cette offre int\u00e9gr\u00e9e garantit un contr\u00f4le, une visibilit\u00e9 et une fiabilit\u00e9 in\u00e9gal\u00e9s \u00e0 chaque \u00e9tape du cycle de vie d\u2019un agent IA. Gr\u00e2ce \u00e0 des fonctionnalit\u00e9s comme l\u2019acc\u00e8s Zero Copy aux donn\u00e9es, l\u2019application automatique des politiques, la surveillance en temps r\u00e9el et les garde-fous IA, Salesforce donne aux DSI et aux d\u00e9cideurs IT les moyens d\u2019adopter l\u2019IA agentique de mani\u00e8re s\u00e9curis\u00e9e et conforme. Une r\u00e9ponse directe aux inqui\u00e9tudes exprim\u00e9es par les DSI : en effet, les entreprises sont sous forte pression pour d\u00e9ployer des agents IA, mais pr\u00e8s de la moiti\u00e9 des responsables IT (<a href=\"https:\/\/www.salesforce.com\/news\/stories\/it-security-stats-2025\/\" target=\"_blank\" rel=\"noreferrer noopener\">48\u202f%<\/a>) estiment que leur socle de donn\u00e9es n\u2019est pas pr\u00eat, et <a href=\"https:\/\/www.salesforce.com\/news\/stories\/it-security-stats-2025\/\">55\u202f%<\/a> doutent de pouvoir mettre en \u0153uvre l\u2019IA avec les <a href=\"https:\/\/www.salesforce.com\/news\/stories\/it-security-stats-2025\/%E2%80%9D\" target=\"_blank\" rel=\"noreferrer noopener\">garde-fous appropri\u00e9s<\/a>.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-confiance-securite-et-gouvernance-reunies-sur-une-plateforme-unifiee\"><strong>Confiance, s\u00e9curit\u00e9 et gouvernance r\u00e9unies sur une plateforme unifi\u00e9e<\/strong><\/h2>\n\n\n\n<p>Pour garantir une IA d\u2019entreprise fiable, tout commence par une gouvernance rigoureuse des donn\u00e9es et m\u00e9tadonn\u00e9es. Salesforce offre une gestion unifi\u00e9e de ces informations \u00e0 travers l\u2019ensemble de ses applications, en s\u2019appuyant sur des solutions int\u00e9gr\u00e9es con\u00e7ues pour renforcer la r\u00e9silience des donn\u00e9es, s\u00e9curiser les pratiques de d\u00e9veloppement et assurer une protection continue des environnements critiques. <a href=\"https:\/\/www.salesforce.com\/platform\/own-integration\/\" target=\"_blank\" rel=\"noreferrer noopener\">L\u2019int\u00e9gration r\u00e9cente des solutions Own<\/a> renforce cette approche en apportant des fonctions avanc\u00e9es de sauvegarde, de restauration et d\u2019archivage, indispensables pour garantir la continuit\u00e9 d\u2019activit\u00e9 et r\u00e9pondre aux exigences r\u00e9glementaires les plus strictes.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/fr\/platform\/data-backup-recovery\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Salesforce Backup &amp; Recover<\/strong><\/a> : anciennement <em>Own Recover<\/em>, cette solution assure une protection compl\u00e8te des donn\u00e9es et m\u00e9tadonn\u00e9es Salesforce, avec des sauvegardes automatis\u00e9es et une restauration ultra-pr\u00e9cise, et la possibilit\u00e9 de restaurer pr\u00e9cis\u00e9ment un champ sp\u00e9cifique au sein d\u2019un enregistrement.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/fr\/platform\/data-archiving-solutions\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Salesforce Archive<\/strong><\/a> : permet de se conformer aux exigences r\u00e9glementaires et aux politiques internes de conservation des donn\u00e9es, tout en optimisant les performances de l\u2019organisation en ne conservant que les donn\u00e9es pertinentes.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/fr\/platform\/data-masking\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Data Mask &amp; Seed<\/strong><\/a> : prot\u00e8ge les donn\u00e9es dans les environnements Sandbox \u00e0 grande \u00e9chelle, et facilite le test et le d\u00e9ploiement s\u00e9curis\u00e9 des agents IA.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/fr\/platform\/shield\/?d=cta-body-promo-348\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Shield 2.0<\/strong><\/a> : offre une visibilit\u00e9 renforc\u00e9e sur l\u2019activit\u00e9 des utilisateurs, avec une d\u00e9tection proactive des menaces et un reporting de conformit\u00e9 simplifi\u00e9.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/fr\/platform\/security-center\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Security Center 2.0<\/strong><\/a> : simplifie la gestion de la posture de s\u00e9curit\u00e9, avec une classification des donn\u00e9es acc\u00e9l\u00e9r\u00e9e et une meilleure visibilit\u00e9 sur les risques, y compris via de nouvelles \u00e9valuations automatis\u00e9es gr\u00e2ce \u00e0 Own Secure.<\/li>\n<\/ul>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tWorld Tour Paris 2025\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p>D\u00e9couvrez toutes les nouveaut\u00e9s Salesforce et t\u00e9moignes clients du World Tour Paris<\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/fr\/news\/collections\/world-tour-paris-2025\/?d=cta-body-promo-8\" target=\"_blank\">\n\t\t\t\t<span>Plus d\u2019informations<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/fr\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/fr\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/fr\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/fr\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration de einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong>Gouverner toutes les donn\u00e9es et m\u00e9tadonn\u00e9es de l\u2019entreprise, \u00e0 grande \u00e9chelle et depuis n\u2019importe quelle source : <\/strong>Apr\u00e8s le CRM et les donn\u00e9es Salesforce, la gouvernance doit s\u2019\u00e9tendre \u00e0 l\u2019ensemble des donn\u00e9es de l\u2019entreprise pour \u00e9tablir une v\u00e9ritable base de confiance pour l\u2019IA. C\u2019est l\u00e0 que <strong><a href=\"https:\/\/www.salesforce.com\/fr\/data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a><\/strong> joue un r\u00f4le cl\u00e9 : en unifiant toutes les donn\u00e9es structur\u00e9es et non structur\u00e9es, il offre une vue client consolid\u00e9e, fiable et directement activable dans toutes les applications front office. Gr\u00e2ce \u00e0 <strong>Data Cloud Governance<\/strong>, les entreprises peuvent g\u00e9rer leurs donn\u00e9es et m\u00e9tadonn\u00e9es \u00e0 grande \u00e9chelle, tout en appliquant des r\u00e8gles coh\u00e9rentes sur l\u2019ensemble des usages.<\/p>\n\n\n\n<p>Les fonctionnalit\u00e9s incluent notamment :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tagging et classification automatis\u00e9s par l\u2019IA<\/strong> : des balises recommand\u00e9es par l\u2019IA permettent d\u2019\u00e9tiqueter automatiquement les enregistrements (par exemple : \u00ab RGPD \u00bb, \u00ab Donn\u00e9e personnelle \u00bb, \u00ab HIPAA \u00bb), pour garantir une protection coh\u00e9rente selon les exigences m\u00e9tiers ou r\u00e9glementaires.<\/li>\n\n\n\n<li><strong>Gouvernance bas\u00e9e sur des politiques<\/strong> : des r\u00e8gles pr\u00e9cises peuvent \u00eatre d\u00e9finies et appliqu\u00e9es automatiquement \u00e0 tous les niveaux (champ, objet, enregistrement), sur l\u2019ensemble des fonctions de Data Cloud, qu\u2019il s\u2019agisse d\u2019Agentforce, d\u2019Analytics ou de Segmentation.<\/li>\n\n\n\n<li><strong>Data Spaces<\/strong> : ce m\u00e9canisme permet d\u2019isoler les donn\u00e9es, m\u00e9tadonn\u00e9es et processus par marque, entit\u00e9 ou r\u00e9gion, tout en op\u00e9rant sur une seule et m\u00eame instance de Data Cloud. Chaque unit\u00e9 conserve ainsi le contr\u00f4le de ses donn\u00e9es dans un cadre unifi\u00e9.<\/li>\n\n\n\n<li><strong>Masquage dynamique des donn\u00e9es<\/strong> : des politiques de masquage intelligent permettent d\u2019afficher ou de masquer automatiquement certaines informations sensibles en fonction du profil de l\u2019utilisateur.<\/li>\n<\/ul>\n\n\n\n<p><strong>D\u00e9velopper, tester et d\u00e9ployer une IA fiable avec des garde-fous int\u00e9gr\u00e9s : <\/strong>Pour lever les freins li\u00e9s \u00e0 la mise en production de l\u2019IA, Salesforce propose un environnement s\u00e9curis\u00e9 de d\u00e9veloppement et de test, combinant <strong>sandbox<\/strong> d\u00e9di\u00e9e et <strong>Testing Center Agentforce<\/strong>. Ce dispositif permet d\u2019\u00e9valuer rigoureusement le comportement des agents dans un cadre isol\u00e9, \u00e0 partir de donn\u00e9es r\u00e9alistes, avant tout d\u00e9ploiement en production.<\/p>\n\n\n\n<p class=\"has-text-align-left\">Les \u00e9quipes peuvent ainsi configurer des instructions personnalis\u00e9es, des variables, des filtres, et des contr\u00f4les de conformit\u00e9 pour encadrer finement le fonctionnement des agents. Ces garde-fous permettent de pr\u00e9venir les d\u00e9rives, d\u2019identifier les comportements \u00e0 risque et de simplifier le d\u00e9bogage gr\u00e2ce \u00e0 des alertes et recommandations cibl\u00e9es.<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">A lire aussi<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"1925\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/fr\/news\/press-releases\/2025\/05\/22\/agentforce-world-tour-paris-agents-ia\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"500\" height=\"281\" src=\"https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/World-Tour-Paris-2025.webp?w=500\" class=\"content-card__image\" alt=\"World Tour Paris 2025\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/World-Tour-Paris-2025.webp 500w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/World-Tour-Paris-2025.webp?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/World-Tour-Paris-2025.webp?w=264&amp;h=148 264w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/World-Tour-Paris-2025.webp?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/World-Tour-Paris-2025.webp?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/World-Tour-Paris-2025.webp?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/fr\/news\/press-releases\/2025\/05\/22\/agentforce-world-tour-paris-agents-ia\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tAgentforce World Tour Paris 2025 marque le passage des entreprises fran\u00e7aises \u00e0 l\u2019\u00e8re des agents IA\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t5 min de lecture\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"1928\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/fr\/news\/press-releases\/2025\/05\/22\/bouygues-telecom-agentforce-data-cloud-customer-service\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/Bouygues-Telecom-Deploying-Agentforce-to-Automate-Exceptional-Experiences-for-12-Million-Subscribers-1.png?w=1024\" class=\"content-card__image\" alt=\"Bouygues Telecom Uses Agentforce and Data Cloud for Customer Service\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/Bouygues-Telecom-Deploying-Agentforce-to-Automate-Exceptional-Experiences-for-12-Million-Subscribers-1.png 1200w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/Bouygues-Telecom-Deploying-Agentforce-to-Automate-Exceptional-Experiences-for-12-Million-Subscribers-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/Bouygues-Telecom-Deploying-Agentforce-to-Automate-Exceptional-Experiences-for-12-Million-Subscribers-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/Bouygues-Telecom-Deploying-Agentforce-to-Automate-Exceptional-Experiences-for-12-Million-Subscribers-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/Bouygues-Telecom-Deploying-Agentforce-to-Automate-Exceptional-Experiences-for-12-Million-Subscribers-1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/Bouygues-Telecom-Deploying-Agentforce-to-Automate-Exceptional-Experiences-for-12-Million-Subscribers-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/Bouygues-Telecom-Deploying-Agentforce-to-Automate-Exceptional-Experiences-for-12-Million-Subscribers-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/Bouygues-Telecom-Deploying-Agentforce-to-Automate-Exceptional-Experiences-for-12-Million-Subscribers-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/Bouygues-Telecom-Deploying-Agentforce-to-Automate-Exceptional-Experiences-for-12-Million-Subscribers-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/Bouygues-Telecom-Deploying-Agentforce-to-Automate-Exceptional-Experiences-for-12-Million-Subscribers-1.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/fr\/news\/press-releases\/2025\/05\/22\/bouygues-telecom-agentforce-data-cloud-customer-service\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce signe un partenariat avec Bouygues Telecom pla\u00e7ant l\u2019intelligence artificielle au c\u0153ur de la relation client\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t4 min de lecture\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/fr\/news\/wp-json\/wp\/v2\/sf_press_release\/1886\/page\/2\/?bc=OTH#section-title\">\n\t\t\tPublications plus anciennes\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<p>Les derni\u00e8res \u00e9volutions du Testing Center incluent :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>La g\u00e9n\u00e9ration de donn\u00e9es synth\u00e9tiques et injection d\u2019\u00e9tats<\/strong> : pour acc\u00e9l\u00e9rer les tests \u00e0 grande \u00e9chelle, simuler divers sc\u00e9narios, injecter un historique de conversation ou des variables de contexte.<\/li>\n\n\n\n<li><strong>Des variables et des filtres personnalis\u00e9s<\/strong> : pour orienter le raisonnement des agents \u00e0 partir d\u2019informations cl\u00e9s (v\u00e9rification d\u2019un client, r\u00e9sultats d\u2019une requ\u00eate\u2026) et limiter l\u2019acc\u00e8s \u00e0 certains sujets ou actions selon le contexte.<\/li>\n\n\n\n<li><strong>Des<\/strong> <strong>contr\u00f4les de conformit\u00e9 aux instructions<\/strong> <em>(disponible en juillet)<\/em> : pour v\u00e9rifier automatiquement que les agents respectent les consignes, renforcer la confiance dans leur comportement et pr\u00e9venir les \u00e9carts.<\/li>\n<\/ul>\n\n\n\n<p><strong>S\u00e9curiser les donn\u00e9es \u00e0 chaque \u00e9tape, sans compromis : <\/strong>Au c\u0153ur de la plateforme Salesforce, la <a href=\"https:\/\/www.salesforce.com\/fr\/artificial-intelligence\/trusted-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Trust Layer<\/strong><\/a> agit comme un interm\u00e9diaire de confiance entre l\u2019utilisateur et l\u2019IA. Elle int\u00e8gre nativement des garde-fous essentiels : masquage configurable des donn\u00e9es, non-conservation des prompts, et d\u00e9tection de toxicit\u00e9 sur les entr\u00e9es comme les sorties. L\u2019objectif : permettre une utilisation s\u00fbre et responsable de l\u2019IA, y compris sur les donn\u00e9es sensibles des clients.<\/p>\n\n\n\n<p>En r\u00e9unissant acc\u00e8s s\u00e9curis\u00e9 aux donn\u00e9es, outils low-code performants et gouvernance int\u00e9gr\u00e9e, Salesforce offre aux entreprises les moyens de passer de l\u2019exp\u00e9rimentation \u00e0 des d\u00e9ploiements d\u2019agents IA \u00e0 grande \u00e9chelle \u2014 fiables, utiles et cr\u00e9ateurs de valeur, tant pour l\u2019exp\u00e9rience client que pour la performance op\u00e9rationnelle<\/p>\n\n\n\n<p><strong>Cas concret : une transformation de l\u2019exp\u00e9rience patient dans la sant\u00e9 : <\/strong>Le prestataire de soins innovant <a href=\"https:\/\/www.salesforce.com\/customer-stories\/precina\/\" target=\"_blank\" rel=\"noreferrer noopener\">Precina<\/a> s\u2019appuie sur Salesforce pour centraliser les donn\u00e9es issues de diff\u00e9rents syst\u00e8mes (dont les dossiers m\u00e9dicaux \u00e9lectroniques \u2013 EMR), et d\u00e9ployer des agents IA capables de proposer un accompagnement personnalis\u00e9 aux patients atteints de diab\u00e8te de type 2. Gr\u00e2ce aux capacit\u00e9s conformes HIPAA d\u2019Agentforce, l\u2019organisation peut automatiser des workflows complexes tout en garantissant la s\u00e9curit\u00e9, la conformit\u00e9 et la confidentialit\u00e9 des donn\u00e9es.<\/p>\n\n\n\n<p>\u00ab <em>Si nous devions d\u00e9velopper cette technologie en interne, nous porterions seuls la responsabilit\u00e9 de la cybers\u00e9curit\u00e9, de la maintenance et de la mont\u00e9e en charge. Salesforce investit fortement dans la cybers\u00e9curit\u00e9. Nous avons suffisamment confiance pour leur confier les donn\u00e9es de nos patients, avec le m\u00eame niveau d\u2019exigence que celui que nous appliquons \u00e0 leur prise en charge m\u00e9dicale. <\/em>&nbsp;\u00bb \u2014 <strong><em>Josiah Bryan, CTO et responsable de la recherche IA chez Precina<\/em><\/strong><strong>.<\/strong><\/p>\n\n\n\n<p><em>\u00ab Le potentiel de l\u2019IA pour les entreprises est immense, mais sa concr\u00e9tisation repose sur des donn\u00e9es de confiance et un d\u00e9veloppement s\u00e9curis\u00e9 \u00bb, <\/em>d\u00e9clare <strong>Rahul Auradkar, Vice-Pr\u00e9sident Ex\u00e9cutif et Directeur G\u00e9n\u00e9ral de Data Cloud<\/strong>. <em>\u00ab Depuis plus de 25 ans, nous construisons des solutions fiables et s\u00e9curis\u00e9es, pour accompagner chaque grande \u00e9volution technologique \u2013 du mobile au cloud, en passant par l\u2019IA pr\u00e9dictive. Nous sommes aujourd\u2019hui id\u00e9alement positionn\u00e9s pour accompagner les entreprises dans cette nouvelle \u00e9tape. En unifiant les donn\u00e9es avec Data Cloud, en proposant des outils low-code intuitifs pour concevoir des agents plus intelligents, et en int\u00e9grant la s\u00e9curit\u00e9 et la gouvernance d\u00e8s la base, nous permettons \u00e0 chaque client de d\u00e9ployer une IA d\u2019entreprise \u00e0 la fois puissante et responsable. \u00bb<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-pour-aller-plus-loin\"><strong>Pour aller plus loin :<\/strong><\/h2>\n\n\n\n<p><strong>D\u00e9marrer avec les services de confiance Salesforce :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/fr\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Own (d\u00e9sormais int\u00e9gr\u00e9 \u00e0 la plateforme Salesforce)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/form\/platform\/trusted-services-solution-brief\/\" target=\"_blank\" rel=\"noreferrer noopener\">Fiche solution <em>Trusted Services<\/em><\/a><\/li>\n\n\n\n<li>Fiches techniques : <a href=\"https:\/\/www.salesforce.com\/form\/platform\/salesforce-shield-datasheet\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Shield<\/em><\/a>, <a href=\"https:\/\/www.salesforce.com\/form\/platform\/security-center-datasheet\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Security Center<\/em><\/a>, <a href=\"https:\/\/www.salesforce.com\/form\/platform\/data-mask-and-seed-datasheet\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Data Mask &amp; Seed<\/em><\/a>, <a href=\"https:\/\/www.salesforce.com\/form\/platform\/backup-recover-datasheet\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Backup &amp; Recover<\/em><\/a>, <a href=\"https:\/\/www.salesforce.com\/form\/platform\/discover-datasheet\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Salesforce Discover<\/em><\/a>, <a href=\"https:\/\/www.salesforce.com\/form\/platform\/archive-datasheet\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Salesforce Archive<\/em><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/form\/events\/webinars\/form-rss\/4840334\/?d=pb\" target=\"_blank\" rel=\"noreferrer noopener\">Replay du webinar : <em>The Future of Salesforce Security and Privacy<br><\/em><\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>Renforcer la gouvernance avec Data Cloud :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/form\/data\/governance-datasheet\/\" target=\"_blank\" rel=\"noreferrer noopener\">Fiche technique <em>Data Cloud Governance<\/em><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/admin.salesforce.com\/blog\/2025\/data-cloud-governance-protecting-your-data-agentforce\" target=\"_blank\" rel=\"noreferrer noopener\">Article : <em>Prot\u00e9ger ses donn\u00e9es \u00e0 l\u2019\u00e8re des agents IA<\/em><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/form\/data\/governance-demo\/\" target=\"_blank\" rel=\"noreferrer noopener\">D\u00e9mo <em>Data Cloud Governance<\/em><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/plus\/experience\/tdx_2025\/series\/data_and_analytics_at_tdx_2025\/episode\/episode-s1e3\" target=\"_blank\" rel=\"noreferrer noopener\">Replay Salesforce+ : <em>Mieux gouverner ses donn\u00e9es dans Data Cloud avec Agentforce<br><\/em><\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>Ma\u00eetriser la gouvernance des API avec MuleSoft :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/blogs.mulesoft.com\/news\/mulesoft-governance-for-agent-interactions\/\" target=\"_blank\" rel=\"noreferrer noopener\">Pr\u00e9sentation : <em>Governance for A2A and MCP<\/em><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.mulesoft.com\/api\/management\" target=\"_blank\" rel=\"noreferrer noopener\">Solution <em>MuleSoft API Management<\/em><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.mulesoft.com\/platform\/api\/governance-anypoint\" target=\"_blank\" rel=\"noreferrer noopener\">Pr\u00e9sentation <em>MuleSoft API Governance<\/em><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.mulesoft.com\/lp\/whitepaper\/api\/cio-guide-universal-api-management\" target=\"_blank\" rel=\"noreferrer noopener\">Guide CIO : <em>Universal API Management<br><\/em><\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>Approfondir Agentforce :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/fr\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Pr\u00e9sentation g\u00e9n\u00e9rale d\u2019Agentforce<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.salesforce.com\/s\/articleView?language=en_US&amp;id=ai.agent_testing_center.htm&amp;type=5\" target=\"_blank\" rel=\"noreferrer noopener\">Testing Center<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.salesforce.com\/s\/articleView?language=en_US&amp;id=ai.agent_asset_filters.htm&amp;type=5\" target=\"_blank\" rel=\"noreferrer noopener\">Variables et filtres<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/agentforce\/guide\/\" target=\"_blank\" rel=\"noreferrer noopener\">Contr\u00f4le du respect des instructions<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Ces nouvelles fonctionnalit\u00e9s de gouvernance, de gestion des risques et de s\u00e9curit\u00e9 int\u00e9gr\u00e9es mettent en place des garde-fous essentiels pour encadrer le d\u00e9ploiement des agents IA Paris, le 21 mai 2025 &#8211; Salesforce annonce aujourd\u2019hui une nouvelle suite de fonctionnalit\u00e9s en mati\u00e8re de gouvernance, s\u00e9curit\u00e9 et conformit\u00e9, con\u00e7ues pour permettre aux entreprises de d\u00e9ployer une [&hellip;]<\/p>\n","protected":false},"author":162,"featured_media":1888,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[48],"sf_theme":[56],"sf_topic":[360,14,18],"sf_product":[62,68],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[],"sf_collection":[393],"sf_visibility":[],"coauthors":[367],"class_list":["post-1886","sf_press_release","type-sf_press_release","status-publish","has-post-thumbnail","hentry","sf_content_type-press-releases-product","sf_theme-artificial-intelligence","sf_topic-agents","sf_topic-data","sf_topic-enterprise-ai","sf_product-agentforce","sf_product-data-cloud","sf_collection-world-tour-paris-2025"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce facilite le d\u00e9ploiement s\u00e9curis\u00e9 d\u2019agents IA avec de nouvelles capacit\u00e9s int\u00e9gr\u00e9es dans Agentforce - Salesforce<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce facilite le d\u00e9ploiement s\u00e9curis\u00e9 d\u2019agents IA avec de nouvelles capacit\u00e9s int\u00e9gr\u00e9es dans Agentforce\" \/>\n<meta property=\"og:description\" content=\"Ces nouvelles fonctionnalit\u00e9s de gouvernance, de gestion des risques et de s\u00e9curit\u00e9 int\u00e9gr\u00e9es mettent en place des garde-fous essentiels pour encadrer le d\u00e9ploiement des agents IA Paris, le 21 mai 2025 &#8211; Salesforce annonce aujourd\u2019hui une nouvelle suite de fonctionnalit\u00e9s en mati\u00e8re de gouvernance, s\u00e9curit\u00e9 et conformit\u00e9, con\u00e7ues pour permettre aux entreprises de 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