{"id":1934,"date":"2025-05-22T10:00:00","date_gmt":"2025-05-22T08:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=1934"},"modified":"2025-05-22T12:38:33","modified_gmt":"2025-05-22T10:38:33","slug":"agentforce-for-financial-services","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/fr\/news\/press-releases\/2025\/05\/22\/agentforce-for-financial-services\/","title":{"rendered":"Salesforce lance Agentforce for Financial Services pour relever les nouveaux d\u00e9fis du secteur financier"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em>Agentforce for Financial Services propose des mod\u00e8les d&rsquo;agents IA adapt\u00e9s \u00e0 chaque r\u00f4le<\/em>.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>&nbsp;Agentforce fonctionne \u00e0 partir de donn\u00e9es, workflows et r\u00e8gles propres \u00e0 chaque secteur, afin de produire des actions conformes aux standards et aux exigences r\u00e9glementaires.<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Paris, le 22 mai 2025<\/strong> \u2013 Salesforce le leader mondial du CRM int\u00e9gr\u00e9 \u00e0 l\u2019IA, d\u00e9voile aujourd&rsquo;hui <strong>Agentforce for Financial Services<\/strong>. Cette nouvelle suite d&rsquo;agents IA pr\u00e9configur\u00e9s et sp\u00e9cialis\u00e9s par r\u00f4le est con\u00e7ue pour transformer les op\u00e9rations des acteurs du secteur financier. Ces agents automatisent les t\u00e2ches cruciales du front-office, telles que la pr\u00e9paration de rendez-vous clients, le remplacement de cartes bancaires perdues ou la recherche d&rsquo;options de pr\u00eats sur mesure. Int\u00e9gr\u00e9s de mani\u00e8re transparente dans les outils quotidiens, ils all\u00e8gent consid\u00e9rablement la charge administrative, permettant aux conseillers de se recentrer sur leur mission premi\u00e8re : la relation client.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/fr\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a> ne se substitue pas \u00e0 l&rsquo;humain, mais vient au contraire amplifier cette relation, offrant aux banques, assureurs et gestionnaires de patrimoine une v\u00e9ritable force de travail num\u00e9rique con\u00e7ue pour allier efficacit\u00e9, conformit\u00e9 et confiance au c\u0153ur de leur m\u00e9tier.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>L&rsquo;IA au service de l&rsquo;humain<\/strong> : Agentforce for Financial Services propose des mod\u00e8les d&rsquo;agents IA pr\u00e9con\u00e7us et adapt\u00e9s \u00e0 chaque r\u00f4le, automatisant les t\u00e2ches de front-office et r\u00e9duisant la charge administrative, le tout sans n\u00e9cessiter la moindre ligne de code.<\/li>\n\n\n\n<li><strong>Intelligence et conformit\u00e9<\/strong> : Agentforce op\u00e8re de mani\u00e8re autonome en s&rsquo;appuyant sur les donn\u00e9es, workflows et r\u00e8gles sp\u00e9cifiques \u00e0 chaque entreprise. Il g\u00e9n\u00e8re ainsi des actions intelligentes, toujours en phase avec les standards de l&rsquo;entreprise et les exigences r\u00e9glementaires les plus strictes.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-agentforce-une-reponse-concrete-aux-defis-humains-et-operationnels-du-secteur-financier\"><strong>Agentforce : une r\u00e9ponse concr\u00e8te aux d\u00e9fis humains et op\u00e9rationnels du secteur financier<\/strong><\/h2>\n\n\n\n<p>Dans un domaine o\u00f9 la confiance est la pierre angulaire, offrir des exp\u00e9riences personnalis\u00e9es et pertinentes est devenu un imp\u00e9ratif. Or, le quotidien des services financiers est encore trop souvent synonyme d&rsquo;exp\u00e9riences impersonnelles et frustrantes : files d&rsquo;attente interminables, r\u00e9p\u00e9tition d&rsquo;informations, formulaires \u00e0 la complexit\u00e9 d\u00e9courageante. Parall\u00e8lement, conseillers, banquiers et assureurs consacrent plus de la moiti\u00e9 de leur temps \u00e0 des t\u00e2ches administratives, au d\u00e9triment direct du lien avec leurs clients. Cette situation \u00e9rode les opportunit\u00e9s de cr\u00e9er des connexions, de fid\u00e9liser et de b\u00e2tir des relations humaines solides, fond\u00e9es sur la confiance.<\/p>\n\n\n\n<p>Agentforce s&rsquo;appuie sur les donn\u00e9es, les processus m\u00e9tier et les contr\u00f4les de conformit\u00e9 propres \u00e0 chaque institution financi\u00e8re, garantissant que chaque action respecte scrupuleusement les politiques internes et les imp\u00e9ratifs r\u00e9glementaires. Int\u00e9gr\u00e9 nativement \u00e0 <a href=\"https:\/\/www.salesforce.com\/fr\/financial-services\/cloud\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Financial Services Cloud<\/a>, Agentforce permet aux collaborateurs humains et num\u00e9riques de travailler de concert au sein d&rsquo;une plateforme unifi\u00e9e, intuitive et digne de confiance.<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tWorld Tour Pairs 2025\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p>D\u00e9couvrez toutes les nouveaut\u00e9s Salesforce et t\u00e9moignes clients du World Tour Paris<\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/fr\/news\/collections\/world-tour-paris-2025\/?d=cta-body-promo-8\" target=\"_blank\">\n\t\t\t\t<span>Plus d\u2019informations<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/fr\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/fr\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/fr\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/fr\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration de einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-des-modeles-prets-a-l-emploi-et-une-multitude-de-cas-d-usage\"><strong>Des mod\u00e8les pr\u00eats \u00e0 l&#8217;emploi et une multitude de cas d&rsquo;usage<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/financial-services\/artificial-intelligence\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce for Financial Services<\/a> met \u00e0 disposition des mod\u00e8les d&rsquo;agents IA sp\u00e9cifiquement con\u00e7us pour les m\u00e9tiers de la finance :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Agents pour conseillers financiers et banquiers<\/strong> : Ces agents sont de v\u00e9ritables assistants pour les conseillers dans leurs interactions \u00e0 forte valeur ajout\u00e9e. Ils automatisent la pr\u00e9paration et le suivi des rendez-vous. Gr\u00e2ce \u00e0 l&rsquo;IA, ils identifient et remontent des informations client pertinentes, g\u00e9n\u00e8rent des comptes rendus de r\u00e9unions et cr\u00e9ent automatiquement les actions de suivi. <strong>Le r\u00e9sultat ?<\/strong> Les conseillers et banquiers peuvent enfin se consacrer pleinement au renforcement de la relation client et au d\u00e9veloppement de leur portefeuille 1<a href=\"https:\/\/www.salesforce.com\/blog\/ai-agents-in-financial-services\/\">5<\/a>.<\/li>\n\n\n\n<li><strong>Agents pour les services bancaires et d&rsquo;assurance<\/strong> : Ces agents prennent en charge les demandes courantes telles que l&rsquo;annulation d&rsquo;une carte bancaire, la contestation de frais ou la pr\u00e9sentation d&rsquo;options de couverture. Les \u00e9quipes peuvent ainsi se concentrer sur les cas plus complexes qui exigent une expertise humaine. En automatisant le traitement des t\u00e2ches \u00e0 volume \u00e9lev\u00e9, ces agents contribuent \u00e0 r\u00e9duire les temps d&rsquo;attente, \u00e0 am\u00e9liorer le taux de r\u00e9solution au premier contact et \u00e0 enrichir globalement l&rsquo;exp\u00e9rience client.<\/li>\n\n\n\n<li><strong>Agent conseiller en pr\u00eats digitaux<\/strong> : Disponible 24h\/24 et 7j\/7, cet agent guide les emprunteurs dans la d\u00e9couverte des produits, comme les pr\u00eats bancaires 1<a href=\"https:\/\/www.salesforce.com\/financial-services\/artificial-intelligence\/\">3<\/a>. Il r\u00e9pond \u00e0 leurs questions, collecte les informations n\u00e9cessaires et propose des options adapt\u00e9es \u00e0 leur profil. En automatisant cette phase initiale, il lib\u00e8re un temps pr\u00e9cieux pour les conseillers humains, qui peuvent alors se concentrer sur les interactions \u00e0 plus forte valeur ajout\u00e9e : analyse approfondie des dossiers, gestion des exceptions et finalisation des conditions de pr\u00eat. <strong>\u00c0 la cl\u00e9<\/strong> : des taux de conversion plus \u00e9lev\u00e9s, des d\u00e9lais de financement r\u00e9duits et une exp\u00e9rience emprunteur nettement plus fluide.<\/li>\n<\/ul>\n\n\n\n<p>Chaque mod\u00e8le propos\u00e9 par Agentforce int\u00e8gre des th\u00e9matiques qui orientent le comportement de l&rsquo;agent, ainsi que des \u00ab\u00a0Actions\u00a0\u00bb lui permettant de r\u00e9aliser des t\u00e2ches sp\u00e9cifiques aux m\u00e9tiers des services financiers. Les entreprises ont toute latitude pour personnaliser et enrichir ces agents en fonction de leurs propres processus, garde-fous, politiques et mod\u00e8les de service, le tout dans un environnement d\u00e9claratif, sans \u00e9crire la moindre ligne de code.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-l-ia-comme-reponse-a-une-equation-metier-de-plus-en-plus-complexe\"><strong>L&rsquo;IA comme r\u00e9ponse \u00e0 une \u00e9quation m\u00e9tier de plus en plus complexe<\/strong><\/h2>\n\n\n\n<p>Le secteur financier est confront\u00e9 \u00e0 une crise des talents sans pr\u00e9c\u00e9dent : 50 % des effectifs de l&rsquo;assurance prendront leur retraite au cours des 15 prochaines ann\u00e9es, et une p\u00e9nurie de 100 000 conseillers financiers est anticip\u00e9e d&rsquo;ici 2034 si la productivit\u00e9 n&rsquo;\u00e9volue pas 1. Cette situation est d&rsquo;autant plus critique que les attentes des clients ne cessent de cro\u00eetre. Selon le rapport Salesforce \u00ab\u00a0Connected Financial Services 2025\u00a0\u00bb, seuls 21 % des consommateurs se d\u00e9clarent pleinement satisfaits de la personnalisation offerte par leurs prestataires financiers, tandis que 35 % estiment \u00eatre trait\u00e9s comme un simple num\u00e9ro 1.<\/p>\n\n\n\n<p>Face \u00e0 cette \u00e9quation complexe, Agentforce, en automatisant des t\u00e2ches chronophages comme la pr\u00e9paration de rendez-vous, l&rsquo;\u00e9laboration de devis ou la gestion des demandes, d\u00e9cuple la capacit\u00e9 des entreprises \u00e0 offrir des exp\u00e9riences personnalis\u00e9es, sans n\u00e9cessairement recourir \u00e0 de nouveaux recrutements. La solution garantit \u00e9galement que chaque interaction demeure conforme aux politiques internes et aux exigences r\u00e9glementaires, assurant ainsi une coh\u00e9rence op\u00e9rationnelle et renfor\u00e7ant la relation de confiance avec les clients 1.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-une-conformite-integree-a-chaque-etape\"><strong>Une conformit\u00e9 int\u00e9gr\u00e9e \u00e0 chaque \u00e9tape<\/strong><\/h2>\n\n\n\n<p>La confiance est primordiale dans les services financiers. C&rsquo;est pourquoi Agentforce int\u00e8gre la conformit\u00e9 au c\u0153ur de son fonctionnement :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contr\u00f4les r\u00e9glementaires int\u00e9gr\u00e9s<\/strong> : Chaque action men\u00e9e par un agent IA \u2013 qu&rsquo;il s&rsquo;agisse d&rsquo;une recommandation, d&rsquo;une demande d&rsquo;information ou de la collecte de donn\u00e9es \u2013 respecte scrupuleusement les exigences en mati\u00e8re d&rsquo;approbation, de divulgation et de tra\u00e7abilit\u00e9. Toutes ces actions sont automatiquement consign\u00e9es dans un journal s\u00e9curis\u00e9 et auditable, garantissant une documentation fiable et conforme.<\/li>\n\n\n\n<li><strong>R\u00e8gles de conformit\u00e9 appliqu\u00e9es en continu<\/strong> : Agentforce applique les r\u00e8gles de conformit\u00e9 de mani\u00e8re automatique et enregistre chaque action quasiment en temps r\u00e9el. L&rsquo;agent envoie les documents l\u00e9gaux requis, recueille les consentements n\u00e9cessaires et suit les circuits d&rsquo;approbation pr\u00e9d\u00e9finis. Ce fonctionnement garantit une tra\u00e7abilit\u00e9 compl\u00e8te et pr\u00e9pare efficacement les entreprises aux audits, tout en r\u00e9duisant drastiquement la charge li\u00e9e aux contr\u00f4les manuels.<\/li>\n<\/ul>\n\n\n\n<p>\u00ab L&rsquo;IA ne devrait pas remplacer la relation humaine, mais la faire \u00e9voluer \u00e0 grande \u00e9chelle \u00bb, d\u00e9clare Eran Agrios, SVP &amp; General Manager, Financial Services chez Salesforce. \u00ab Avec Agentforce for Financial Services, les institutions peuvent s&rsquo;appuyer sur une main-d&rsquo;\u0153uvre num\u00e9rique int\u00e9gr\u00e9e \u00e0 une plateforme unifi\u00e9e pour am\u00e9liorer leur productivit\u00e9, leur efficacit\u00e9 et leur chiffre d&rsquo;affaires, tout en offrant les exp\u00e9riences personnalis\u00e9es et de confiance attendues par leurs clients \u00bb.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>L&rsquo;IA ne devrait pas remplacer la relation humaine, mais la faire \u00e9voluer \u00e0 grande \u00e9chelle.<\/p>\n\n\n\n<p class=\"has-small-font-size\">Eran Agrios, SVP &amp; General Manager, Financial Services chez Salesforce<\/p>\n<\/blockquote>\n\n\n\n<p><strong>Des clients t\u00e9moignent de l&rsquo;impact d&rsquo;Agentforce<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>CaixaBank (Espagne)<\/strong> : \u00ab Agentforce va nous permettre de fluidifier nos op\u00e9rations internes tout en renfor\u00e7ant la personnalisation de notre relation client. En tant que premi\u00e8re banque en Espagne, nous accompagnons 20,3 millions de clients, dont pr\u00e8s de 12 millions via nos canaux digitaux. Gr\u00e2ce \u00e0 cette solution, nous pourrons apporter des r\u00e9ponses plus rapides et plus pr\u00e9cises, tout en enrichissant l&rsquo;exp\u00e9rience collaborateur gr\u00e2ce \u00e0 des recommandations personnalis\u00e9es. \u00bb&nbsp;<\/li>\n\n\n\n<li><strong>Absa Relationship Banking<\/strong> : \u00ab Gr\u00e2ce \u00e0 Agentforce, nos clients ont l&rsquo;assurance que tout incident sera trait\u00e9 rapidement, sans attente ni transfert inutile. Nous avons r\u00e9duit le temps de r\u00e9solution de 88 %, notamment en mati\u00e8re de d\u00e9tection de fraude, gr\u00e2ce \u00e0 une assistance continue, 24 heures sur 24. \u00bb 1<\/li>\n\n\n\n<li><strong>Groupe Hueber Assurances<\/strong> : \u00ab Agentforce nous permet de proposer un accompagnement client personnalis\u00e9 \u00e0 grande \u00e9chelle, tout en all\u00e9geant consid\u00e9rablement la charge administrative de nos \u00e9quipes commerciales et manag\u00e9riales. \u00bb<\/li>\n<\/ul>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">A lire aussi<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"1925\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/fr\/news\/press-releases\/2025\/05\/22\/agentforce-world-tour-paris-agents-ia\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"500\" height=\"281\" src=\"https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/World-Tour-Paris-2025.webp?w=500\" class=\"content-card__image\" alt=\"World Tour Paris 2025\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/World-Tour-Paris-2025.webp 500w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/World-Tour-Paris-2025.webp?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/World-Tour-Paris-2025.webp?w=264&amp;h=148 264w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/World-Tour-Paris-2025.webp?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/World-Tour-Paris-2025.webp?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/World-Tour-Paris-2025.webp?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/fr\/news\/press-releases\/2025\/05\/22\/agentforce-world-tour-paris-agents-ia\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tAgentforce World Tour Paris 2025 marque le passage des entreprises fran\u00e7aises \u00e0 l\u2019\u00e8re des agents IA\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t5 min de lecture\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"1928\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/fr\/news\/press-releases\/2025\/05\/22\/bouygues-telecom-agentforce-data-cloud-customer-service\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/Bouygues-Telecom-Deploying-Agentforce-to-Automate-Exceptional-Experiences-for-12-Million-Subscribers-1.png?w=1024\" class=\"content-card__image\" alt=\"Bouygues Telecom Uses Agentforce and Data Cloud for Customer Service\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/Bouygues-Telecom-Deploying-Agentforce-to-Automate-Exceptional-Experiences-for-12-Million-Subscribers-1.png 1200w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/Bouygues-Telecom-Deploying-Agentforce-to-Automate-Exceptional-Experiences-for-12-Million-Subscribers-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/Bouygues-Telecom-Deploying-Agentforce-to-Automate-Exceptional-Experiences-for-12-Million-Subscribers-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/Bouygues-Telecom-Deploying-Agentforce-to-Automate-Exceptional-Experiences-for-12-Million-Subscribers-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/Bouygues-Telecom-Deploying-Agentforce-to-Automate-Exceptional-Experiences-for-12-Million-Subscribers-1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/Bouygues-Telecom-Deploying-Agentforce-to-Automate-Exceptional-Experiences-for-12-Million-Subscribers-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/Bouygues-Telecom-Deploying-Agentforce-to-Automate-Exceptional-Experiences-for-12-Million-Subscribers-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/Bouygues-Telecom-Deploying-Agentforce-to-Automate-Exceptional-Experiences-for-12-Million-Subscribers-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/Bouygues-Telecom-Deploying-Agentforce-to-Automate-Exceptional-Experiences-for-12-Million-Subscribers-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/05\/Bouygues-Telecom-Deploying-Agentforce-to-Automate-Exceptional-Experiences-for-12-Million-Subscribers-1.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/fr\/news\/press-releases\/2025\/05\/22\/bouygues-telecom-agentforce-data-cloud-customer-service\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce signe un partenariat avec Bouygues Telecom pla\u00e7ant l\u2019intelligence artificielle au c\u0153ur de la relation client\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t4 min de lecture\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/fr\/news\/wp-json\/wp\/v2\/sf_press_release\/1934\/page\/2\/?bc=OTH#section-title\">\n\t\t\tPublications plus anciennes\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-a-propos-de-financial-services-cloud\"><strong>\u00c0 propos de Financial Services Cloud<\/strong><\/h2>\n\n\n\n<p>Salesforce Financial Services Cloud est une solution sp\u00e9cifiquement con\u00e7ue pour les banques, les gestionnaires de patrimoine et les assureurs. Elle leur permet de piloter efficacement la relation client, de simplifier les processus complexes et d&rsquo;int\u00e9grer la conformit\u00e9 directement au c\u0153ur des flux de travail quotidiens. Gr\u00e2ce \u00e0 des mod\u00e8les de donn\u00e9es et des processus m\u00e9tier adapt\u00e9s au secteur, elle acc\u00e9l\u00e8re les d\u00e9ploiements, limite les besoins de d\u00e9veloppement sur mesure et facilite l&rsquo;adaptation au changement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-nouveau-modele-de-tarification-flexible-pour-agentforce\"><strong>Nouveau mod\u00e8le de tarification flexible pour Agentforce<\/strong><\/h2>\n\n\n\n<p>Pour accompagner la mont\u00e9e en puissance de la main-d&rsquo;\u0153uvre num\u00e9rique \u00e0 tous les niveaux de l&rsquo;entreprise, Salesforce propose un nouveau mod\u00e8le de tarification flexible pour Agentforce, con\u00e7u pour s&rsquo;adapter aux besoins \u00e9volutifs et faciliter l&rsquo;adoption \u00e0 grande \u00e9chelle :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Flex Credits<\/strong> : Une unit\u00e9 de facturation bas\u00e9e sur les r\u00e9sultats, permettant de ne payer que pour les actions effectivement r\u00e9alis\u00e9es par Agentforce.<\/li>\n\n\n\n<li><strong>Flex Agreement<\/strong> : Un dispositif offrant la possibilit\u00e9 de r\u00e9partir les investissements entre licences utilisateurs et agents IA, en fonction des priorit\u00e9s du moment.<\/li>\n\n\n\n<li><strong>Nouvelles licences Agentforce<\/strong> : Elles donnent un acc\u00e8s illimit\u00e9 aux agents IA pour l&rsquo;ensemble des collaborateurs.<\/li>\n<\/ul>\n\n\n\n<p>Ces options offrent aux entreprises davantage de contr\u00f4le, d&rsquo;agilit\u00e9 et d&rsquo;optimisation des co\u00fbts pour d\u00e9ployer l&rsquo;IA \u00e0 grande \u00e9chelle et maximiser leur retour sur investissement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-disponibilite\"><strong>Disponibilit\u00e9<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Agentforce est disponible d\u00e8s maintenant avec toute \u00e9dition de Financial Services Cloud, avec l&rsquo;add-on Salesforce Foundations et le SKU Agentforce.<\/li>\n\n\n\n<li>Les agents pr\u00e9con\u00e7us pour les services financiers seront disponibles avec la version Summer &rsquo;25.<\/li>\n\n\n\n<li>Le Process Compliance Navigator sera \u00e9galement disponible avec la version Summer &rsquo;25.<\/li>\n\n\n\n<li>Les Flex Credits et le Flex Agreement sont disponibles d\u00e8s aujourd&rsquo;hui<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Agentforce for Financial Services propose des mod\u00e8les d&rsquo;agents IA adapt\u00e9s \u00e0 chaque r\u00f4le. &nbsp;Agentforce fonctionne \u00e0 partir de donn\u00e9es, workflows et r\u00e8gles propres \u00e0 chaque secteur, afin de produire des actions conformes aux standards et aux exigences r\u00e9glementaires. Paris, le 22 mai 2025 \u2013 Salesforce le leader mondial du CRM int\u00e9gr\u00e9 \u00e0 l\u2019IA, d\u00e9voile aujourd&rsquo;hui [&hellip;]<\/p>\n","protected":false},"author":162,"featured_media":1935,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[48],"sf_theme":[56],"sf_topic":[360,2],"sf_product":[62,76],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[381],"sf_collection":[393],"sf_visibility":[],"coauthors":[367],"class_list":["post-1934","sf_press_release","type-sf_press_release","status-publish","has-post-thumbnail","hentry","sf_content_type-press-releases-product","sf_theme-artificial-intelligence","sf_topic-agents","sf_topic-artificial-intelligence","sf_product-agentforce","sf_product-industry-solutions","sf_location-france","sf_collection-world-tour-paris-2025"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce lance Agentforce for Financial Services<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce lance Agentforce for Financial Services pour relever les nouveaux d\u00e9fis du secteur financier\" \/>\n<meta property=\"og:description\" content=\"Agentforce for Financial Services propose des mod\u00e8les d&rsquo;agents IA adapt\u00e9s \u00e0 chaque r\u00f4le. &nbsp;Agentforce fonctionne \u00e0 partir de donn\u00e9es, workflows et r\u00e8gles propres \u00e0 chaque secteur, afin de produire des actions conformes aux standards et aux exigences r\u00e9glementaires. 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