{"id":2924,"date":"2026-01-21T10:34:25","date_gmt":"2026-01-21T09:34:25","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=2924"},"modified":"2026-01-21T10:34:26","modified_gmt":"2026-01-21T09:34:26","slug":"davos-2026-le-forum-economique-mondial-fem-et-salesforce-lancent-eva-un-assistant-ia-agentique-pour-accompagner-les-participants","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/fr\/news\/press-releases\/2026\/01\/21\/davos-2026-le-forum-economique-mondial-fem-et-salesforce-lancent-eva-un-assistant-ia-agentique-pour-accompagner-les-participants\/","title":{"rendered":"Davos 2026 : Le Forum \u00c9conomique Mondial (FEM) et Salesforce lancent EVA, un assistant IA agentique pour accompagner les participants"},"content":{"rendered":"\n<p>En s\u2019appuyant sur Agentforce 360, le Forum active ses vastes bases de donn\u00e9es pour&nbsp; am\u00e9liore l\u2019exp\u00e9rience participant \u00e0 Davos pour les 3 000 leaders internationaux.<\/p>\n\n\n\n<p><strong>Paris, le 19 janvier 2026 \u2013<\/strong> Salesforce, le leader mondial des solutions de gestion de la relation client int\u00e9gr\u00e9es \u00e0 l\u2019IA, annonce aujourd\u2019hui le d\u00e9ploiement par le World Economic Forum d\u2019EVA, un assistant agentique con\u00e7u pour accompagner plus de 3 000 dirigeants internationaux lors de l\u2019\u00e9dition 2026 de l\u2019Annual Meeting de Davos. D\u00e9velopp\u00e9e sur <a href=\"https:\/\/www.salesforce.com\/products\/what-is-agentforce-360\/\"><strong>Agentforce 360<\/strong><\/a>, la <a href=\"https:\/\/www.salesforce.com\/platform\/\">plateforme agentique<\/a> de Salesforce, EVA offre une nouvelle exp\u00e9rience de conciergerie proactive, capable d\u2019aller au-del\u00e0 des simples r\u00e9ponses pour aider les participants \u00e0 mieux se pr\u00e9parer, prioriser et agir tout au long de l\u2019\u00e9v\u00e9nement. Contrairement aux interfaces traditionnelles, EVA permet aux participants de disposer d&rsquo;un agent IA capable non seulement de r\u00e9pondre aux questions, mais aussi de raisonner, de hi\u00e9rarchiser les priorit\u00e9s et d&rsquo;agir au nom d&rsquo;un dirigeant.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>EVA, optimis\u00e9e par Agentforce 360, est bien plus qu&rsquo;un simple chatbot<\/em><\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-marc-benioff-president-directeur-general-salesforce\"><strong>Marc Benioff, pr\u00e9sident-directeur g\u00e9n\u00e9ral Salesforce<\/strong><\/h6>\n<\/blockquote>\n\n\n\n<p>Pr\u00e9vu du 19 au 23 janvier \u00e0 Davos (Suisse), l\u2019Annual Meeting 2026 s\u2019annonce comme le plus grand rendez-vous de l\u2019histoire du World Economic Forum. Avec plus de 450 sessions et des milliers d\u2019\u00e9changes \u00e0 forte valeur ajout\u00e9e, l\u2019enjeu est de permettre aux participants de transformer l\u2019information disponible en d\u00e9cisions et actions concr\u00e8tes, en temps r\u00e9el. En s\u2019appuyant sur plus de dix ans de donn\u00e9es et de connaissances institutionnelles du Forum, EVA agit comme un v\u00e9ritable acc\u00e9l\u00e9rateur de pr\u00e9paration et de coordination, en offrant une interface unique pour s\u2019orienter sur site, g\u00e9rer son agenda et faciliter les mises en relation.<\/p>\n\n\n\n<p>Gr\u00e2ce \u00e0 Agentforce 360, la nouvelle application rassemble les <a href=\"https:\/\/www.salesforce.com\/agentforce\/ai-agents\/\">agents IA<\/a>, les donn\u00e9es et l\u2019ensemble des participants et intervenants&nbsp; sur une plateforme de confiance unique afin d\u2019am\u00e9liorer l&rsquo;exp\u00e9rience de chaque participant. EVA r\u00e9duit les t\u00e2ches manuelles en recommandant des sessions \u00e0 fort impact, en planifiant des rencontres bilat\u00e9rales et en g\u00e9n\u00e9rant des briefings complets en quelques secondes. Ce qui n\u00e9cessitait auparavant une pr\u00e9paration minutieuse se transforme ainsi en informations exploitables instantan\u00e9ment.<\/p>\n\n\n\n<p>\u00ab <em>Alors que nous organisons le plus grand Davos jamais vu, nous sommes ravis que chaque participant puisse d\u00e9couvrir ce que signifie avoir un agent IA travaillant \u00e0 ses c\u00f4t\u00e9s, et comment Agentforce am\u00e9liore les capacit\u00e9s des&nbsp; personnes et des organisations<\/em> \u00bb, a d\u00e9clar\u00e9 <strong>Marc Benioff, pr\u00e9sident-directeur g\u00e9n\u00e9ral Salesforce<\/strong>. \u00ab <em>EVA, optimis\u00e9e par Agentforce 360, est bien plus qu&rsquo;un simple chatbot. C&rsquo;est un concierge agentique, qui s\u2019appuie sur des donn\u00e9es fiables, qui aide les dirigeants \u00e0 avancer plus vite et \u00e0 passer \u00e0 l\u2019action. C&rsquo;est l&rsquo;<\/em><a href=\"http:\/\/ag.en\"><em>entreprise Agentique<\/em><\/a><em> qui prend vie<\/em> \u00bb.<\/p>\n\n\n\n<p>\u00ab <em>Nous d\u00e9ployons des agents IA pour aider nos \u00e9quipes dans la pr\u00e9paration de l&rsquo;\u00e9v\u00e9nement et pour am\u00e9liorer l&rsquo;exp\u00e9rience de nos participants<\/em> \u00bb, a d\u00e9clar\u00e9 <strong>B\u00f8rge Brende, pr\u00e9sident du Forum \u00c9conomique Mondial<\/strong>. \u00ab <em>Nous ne nous contentons pas d&rsquo;optimiser les agendas ; nous exploitons toute la richesse des connaissances institutionnelles du Forum \u00c9conomique Mondial pour les mettre directement \u00e0 disposition de chaque participant<\/em> \u00bb.<\/p>\n\n\n\n<p><strong>Planification pr\u00e9cise : Le concierge optimis\u00e9 par l\u2019agent<\/strong><\/p>\n\n\n\n<p>Pour la 56\u00e8me r\u00e9union annuelle, les membres peuvent d\u00e9sormais utiliser EVA pour :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Personnaliser les agendas :<\/strong> Recommander, r\u00e9server, reprogrammer ou annuler des rencontres bilat\u00e9rales et des sessions au nom des participants.<\/li>\n\n\n\n<li><strong>Naviguer sur le campus :<\/strong> Fournir une navigation \u00e9tape par \u00e9tape en se connectant aux cartes de l&rsquo;\u00e9v\u00e9nement et aux fonctions de guidage.<\/li>\n\n\n\n<li><strong>Pr\u00e9parer les rencontres bilat\u00e9rales :<\/strong> Cr\u00e9er des notes de synth\u00e8se avec des d\u00e9tails contextuels issus de la base de donn\u00e9es compl\u00e8te du Forum \u00c9conomique Mondial sur les rencontres et sessions \u00e0 venir, permettant aux participants d&rsquo;\u00eatre aussi pr\u00e9par\u00e9s que possible tout au long de leur journ\u00e9e avec les bonnes informations, dans un format facilement consultable cr\u00e9\u00e9 par l&rsquo;agent.<\/li>\n<\/ul>\n\n\n\n<p><strong>L&rsquo;entreprise agentique en action<\/strong><\/p>\n\n\n\n<p>Pour fournir des r\u00e9ponses instantan\u00e9es, contextualis\u00e9es et actionnables, la plateforme Agentforce 360 s\u2019appuie sur <a href=\"https:\/\/www.salesforce.com\/data\/\">Data 360<\/a> (le moteur de donn\u00e9es hyperscale de Salesforce), sur <a href=\"https:\/\/www.salesforce.com\/marketing\/\">Agentforce Marketing<\/a> ainsi que sur les contenus et ressources d\u00e9di\u00e9s \u00e0 l\u2019\u00e9v\u00e9nement du World Economic Forum. Cette base permet \u00e0 EVA de mobiliser les informations pertinentes en temps r\u00e9el et de traiter de mani\u00e8re autonome une large partie des demandes courantes des participants.<\/p>\n\n\n\n<p>Le d\u00e9ploiement, dirig\u00e9 par l&rsquo;\u00e9quipe d&rsquo;ing\u00e9nieurs de Salesforce, fait partie d&rsquo;une infrastructure plus large qui alimente la r\u00e9union annuelle et les autres \u00e9v\u00e9nements organis\u00e9s par le Forum tout au long de l&rsquo;ann\u00e9e :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Assistance personnalis\u00e9e : <\/strong><a href=\"https:\/\/www.salesforce.com\/service\/cloud\/\">Agentforce Service<\/a> assure le service client sur le web et les smartphones, y compris l&rsquo;assistance omnicanale, la gestion des cas et les portails tels que UpLink, la plateforme d&rsquo;innovation ouverte du Forum. Agentforce Marketing g\u00e8re la communication et l&rsquo;engagement en permettant des communications personnalis\u00e9es et multicanales, des invitations \u00e0 des \u00e9v\u00e9nements, des parcours utilisateurs et un engagement communautaire \u00e0 grande \u00e9chelle.<\/li>\n\n\n\n<li><strong>Connexion des donn\u00e9es : <\/strong><a href=\"https:\/\/www.mulesoft.com\/?_ga=2.109491270.299021642.1767722944-1741407610.1687282608&amp;_gl=1*1brue9e*_gcl_aw*R0NMLjE3NjAzNzI4NjUuQ2p3S0NBand4ckxIQmhBMkVpd0F1OUVkTTlqQ2k0dmlaa2pibTROemZMSVZONi13cDRGbC1JYkoxdFZsb0dsWGZ4YmxVZGhnaEJ2SVFSb0N3dnNRQXZEX0J3RQ..*_gcl_au*MTYyOTEwMzUyMS4xNzY1MjMwNTU5*_ga*MTc0MTQwNzYxMC4xNjg3MjgyNjA4*_ga_3VHBZ2DJWP*czE3Njc4MTUzMjEkbzEzODkkZzAkdDE3Njc4MTUzNzIkajkkbDAkaDA.\">MuleSoft <\/a>connecte de mani\u00e8re s\u00e9curis\u00e9e le CRM Salesforce du Forum \u00e0 ses syst\u00e8mes tiers de finance, de ressources humaines, de voyage et d&rsquo;exploitation.<\/li>\n\n\n\n<li><strong>Informations exploitables : <\/strong><a href=\"https:\/\/www.tableau.com\/?_ga=2.109491270.299021642.1767722944-1741407610.1687282608&amp;_gl=1*1brue9e*_gcl_aw*R0NMLjE3NjAzNzI4NjUuQ2p3S0NBand4ckxIQmhBMkVpd0F1OUVkTTlqQ2k0dmlaa2pibTROemZMSVZONi13cDRGbC1JYkoxdFZsb0dsWGZ4YmxVZGhnaEJ2SVFSb0N3dnNRQXZEX0J3RQ..*_gcl_au*MTYyOTEwMzUyMS4xNzY1MjMwNTU5*_ga*MTc0MTQwNzYxMC4xNjg3MjgyNjA4*_ga_3VHBZ2DJWP*czE3Njc4MTUzMjEkbzEzODkkZzAkdDE3Njc4MTUzNzIkajkkbDAkaDA.\">Tableau<\/a> transforme ces donn\u00e9es en informations exploitables, en suivant l&rsquo;engagement, la participation et l&rsquo;activit\u00e9 des comptes dans le cadre de diff\u00e9rentes initiatives.<\/li>\n<\/ul>\n\n\n\n<p>\u00c0 l&rsquo;avenir, le Forum pr\u00e9voit d\u2019exploiter Agentforce 360 plus largement en simplifiant l&rsquo;inscription des membres et la gestion des dossiers, consolidant ainsi sa position d&rsquo;entreprise agentique,&nbsp; une entreprise qui offre des exp\u00e9riences hautement personnalis\u00e9es et \u00e0 grande \u00e9chelle sans augmenter la charge de travail manuel des \u00e9quipes ou des participants.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>En s\u2019appuyant sur Agentforce 360, le Forum active ses vastes bases de donn\u00e9es pour&nbsp; am\u00e9liore l\u2019exp\u00e9rience participant \u00e0 Davos pour les 3 000 leaders internationaux. Paris, le 19 janvier 2026 \u2013 Salesforce, le leader mondial des solutions de gestion de la relation client int\u00e9gr\u00e9es \u00e0 l\u2019IA, annonce aujourd\u2019hui le d\u00e9ploiement par le World Economic Forum [&hellip;]<\/p>\n","protected":false},"author":742,"featured_media":2910,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[46],"sf_theme":[401,56],"sf_topic":[433,360,402],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[382],"sf_collection":[],"sf_visibility":[],"coauthors":[405],"class_list":["post-2924","sf_press_release","type-sf_press_release","status-publish","has-post-thumbnail","hentry","sf_content_type-press-releases-corporate","sf_theme-agentic-ai","sf_theme-artificial-intelligence","sf_topic-agentic-enterprise","sf_topic-agents","sf_topic-ai","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Davos 2026 : Le Forum \u00c9conomique Mondial (FEM) et Salesforce lancent EVA, un assistant IA agentique pour accompagner les participants - Salesforce<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Davos 2026 : Le Forum \u00c9conomique Mondial (FEM) et Salesforce lancent EVA, un assistant IA agentique pour accompagner les participants\" \/>\n<meta property=\"og:description\" content=\"En s\u2019appuyant sur Agentforce 360, le Forum active ses vastes bases de donn\u00e9es pour&nbsp; am\u00e9liore l\u2019exp\u00e9rience participant \u00e0 Davos pour les 3 000 leaders internationaux. 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