{"id":3135,"date":"2026-04-08T15:20:25","date_gmt":"2026-04-08T13:20:25","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=3135"},"modified":"2026-04-08T15:20:27","modified_gmt":"2026-04-08T13:20:27","slug":"la-fin-des-taches-administratives-de-sante-les-agents-salesforce-propulses-par-healthex-verily-et-viz-ai-replacent-le-patient-au-coeur-des-soins","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/fr\/news\/press-releases\/2026\/04\/08\/la-fin-des-taches-administratives-de-sante-les-agents-salesforce-propulses-par-healthex-verily-et-viz-ai-replacent-le-patient-au-coeur-des-soins\/","title":{"rendered":"La fin des t\u00e2ches administratives de sant\u00e9 : les agents Salesforce, propuls\u00e9s par HealthEx, Verily et Viz.ai, replacent le patient au coeur des soins"},"content":{"rendered":"\n<p><strong>Paris, le 08 avril 2026 <\/strong>\u2013 Salesforce, le leader mondial des solutions de gestion de la relation client int\u00e9gr\u00e9es \u00e0 l\u2019IA<strong>,<\/strong> annonce aujourd&rsquo;hui le lancement de 6 nouveaux agents <a href=\"https:\/\/www.salesforce.com\/healthcare\/cloud\/\">Agentforce Health<\/a> pr\u00e9configur\u00e9s avec des int\u00e9grations riches pour les <a href=\"https:\/\/www.salesforce.com\/healthcare\/providers\/\">prestataires de soins<\/a>, les <a href=\"https:\/\/www.salesforce.com\/healthcare\/payer-administration\/\">organismes payeurs<\/a> et les acteurs de la <a href=\"https:\/\/www.salesforce.com\/healthcare\/public-health\/\">sant\u00e9 publique<\/a>. Collectivement, ces innovations serviront \u00e0 harmoniser l&rsquo;afflux d&rsquo;informations m\u00e9dicales pour les transformer en actions concr\u00e8tes afin d&rsquo;aider \u00e0 organiser des soins abordables, \u00e0 g\u00e9rer la capacit\u00e9 des \u00e9tablissements et \u00e0 pr\u00e9venir les \u00e9pid\u00e9mies. Des organisations comme <a href=\"https:\/\/mimithealth.com\/blog\/dr-chopra-shares-the-future-of-patient-centered-innovation-at-salesforce-dreamforce#:~:text=Building%20a%20Patient%2DCentered%20Operating,compassion%20that%20defines%20true%20care.\">MIMIT Health<\/a> s\u2019appuient d\u00e9j\u00e0 sur <a href=\"https:\/\/www.salesforce.com\/healthcare\/\">Agentforce Health<\/a> et son infrastructure <a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/healthcare-software\/healthcare-interoperability\/data-interoperability\/\">interop\u00e9rable<\/a> et <a href=\"https:\/\/www.salesforce.com\/blog\/digital-transformation-in-healthcare\/\">s\u00e9curis\u00e9e<\/a> pour exploiter des donn\u00e9es auparavant inaccessibles et recentrer les \u00e9quipes sur le soin aux patients.<\/p>\n\n\n\n<p>\u00ab <em>Nous avons constat\u00e9 une am\u00e9lioration op\u00e9rationnelle spectaculaire, notamment un retour sur investissement de 459 % et 1,5 million de dollars d&rsquo;\u00e9conomies, parall\u00e8lement \u00e0 une satisfaction accrue des patients et \u00e0 une r\u00e9duction de la charge administrative<\/em> \u00bb, d\u00e9clare le <strong>Dr Paramjit \u00ab\u00a0Romi\u00a0\u00bb Chopra, M.D., PDG et fondateur de <\/strong><a href=\"https:\/\/mimithealth.com\/blog\/dr-chopra-shares-the-future-of-patient-centered-innovation-at-salesforce-dreamforce#:~:text=Building%20a%20Patient%2DCentered%20Operating,compassion%20that%20defines%20true%20care.\"><strong>MIMIT Health<\/strong><\/a>.<\/p>\n\n\n\n<p>Cette transformation s\u2019inscrit dans un contexte de fortes tensions pour les syst\u00e8mes de sant\u00e9.<strong> <\/strong>Les co\u00fbts continuent <a href=\"https:\/\/worldatwork.org\/publications\/workspan-daily\/global-healthcare-costs-projected-to-rise-more-than-10-in-2026\">d\u2019augmenter<\/a> tandis que les professionnels de sant\u00e9 sont confront\u00e9s \u00e0 une <a href=\"https:\/\/www.salesforce.com\/news\/stories\/healthcare-ai-agent-research\/\">charge administrative<\/a> importante, souvent li\u00e9e \u00e0 des t\u00e2ches manuelles de gestion et de recherche de formulaires. Cette complexit\u00e9 administrative peut retarder la prise en charge et alourdir les co\u00fbts des soins. Dans ce contexte, les patients en subissent \u00e9galement les cons\u00e9quences : pr\u00e8s d\u2019<a href=\"https:\/\/www.kff.org\/health-costs\/americans-challenges-with-health-care-costs\/\">un tiers<\/a> d\u2019entre eux d\u00e9clarent avoir d\u00e9j\u00e0 report\u00e9 une consultation m\u00e9dicale en raison de d\u00e9lais d\u2019attente trop longs ou du co\u00fbt \u00e9lev\u00e9 des assurances.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u00ab <em>Les professionnels de sant\u00e9 sont aujourd\u2019hui confront\u00e9s \u00e0 des donn\u00e9es fragment\u00e9es et \u00e0 une charge administrative \u00e9crasante qui freinent leur travail au quotidien <\/em>\u00bb, <\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-amit-khanna-svp-amp-gm-health-chez-salesforce\"><strong>Amit Khanna, SVP &amp; GM Health chez Salesforce<\/strong>.<\/h6>\n<\/blockquote>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-vers-un-dossier-de-sante-unifie-et-exploitable-pour-chaque-patient\"><strong>Vers un dossier de sant\u00e9 unifi\u00e9 et exploitable pour chaque patient<\/strong><\/h4>\n\n\n\n<p id=\"h-reunir-les-donnees-de-sante-avec-le-consentement-des-patients-au-sein-d-une-source-unique-et-fiable-permet-de-reduire-les-couts-et-les-risques-lies-aux-transferts-de-donnees-et-de-constituer-un-dossier-de-sante-complet-pour-chaque-individu-grace-a-un-contexte-fiable-issu-des-consultations-de-routine-des-soins-urgents-des-interventions-realisees-hors-du-lieu-de-residence-ou-encore-des-resultats-d-examens-agentforce-health-peut-eviter-que-la-fragmentation-des-donnees-ne-retarde-la-prise-en-charge-et-favoriser-des-decisions-medicales-plus-globales-plus-proactives-et-mieux-eclairees\">R\u00e9unir les donn\u00e9es de sant\u00e9 avec le consentement des patients au sein d\u2019une source unique et fiable permet de r\u00e9duire les co\u00fbts et les risques li\u00e9s aux transferts de donn\u00e9es et de constituer un dossier de sant\u00e9 complet pour chaque individu. Gr\u00e2ce \u00e0 un contexte fiable issu des consultations de routine, des soins urgents, des interventions r\u00e9alis\u00e9es hors du lieu de r\u00e9sidence ou encore des r\u00e9sultats d\u2019examens, <a href=\"https:\/\/www.salesforce.com\/healthcare\/artificial-intelligence\/?d=cta-body-promo-8\">Agentforce Health<\/a> peut \u00e9viter que la fragmentation des donn\u00e9es ne retarde la prise en charge et favoriser des d\u00e9cisions m\u00e9dicales plus globales, plus proactives et mieux \u00e9clair\u00e9es.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le portefeuille num\u00e9rique s\u00e9curis\u00e9 de <a href=\"https:\/\/www.healthex.io\/\"><strong>HealthEx<\/strong><\/a> offre aux patients transparence, portabilit\u00e9 et contr\u00f4le sur la mani\u00e8re et le moment o\u00f9 leurs dossiers sont partag\u00e9s, y compris les diagnostics, les m\u00e9dicaments, les r\u00e9sultats d\u2019analyses, les proc\u00e9dures et les notes cliniques. Gr\u00e2ce \u00e0 l&rsquo;acc\u00e8s <a href=\"https:\/\/healthit.gov\/policy\/tefca\/\">TEFCA<\/a> et aux points d\u2019acc\u00e8s FHIR dirig\u00e9s par le patient, cette int\u00e9gration permet d&rsquo;acc\u00e9der \u00e0 des ant\u00e9c\u00e9dents m\u00e9dicaux complets, ce qui permet \u00e0 Agentforce de contribuer \u00e0 combler les lacunes en mati\u00e8re de soins, d&rsquo;acc\u00e9l\u00e9rer les <a href=\"https:\/\/www.salesforce.com\/blog\/healthcare-payers-prior-authorizations\/\">autorisations pr\u00e9alables<\/a> et de cr\u00e9er des exp\u00e9riences plus personnalis\u00e9es.\u00a0<\/li>\n\n\n\n<li><a href=\"https:\/\/verily.com\/\"><strong>Verily<\/strong><\/a> int\u00e8gre et enrichit tout, des objets connect\u00e9s (<em>wearables<\/em>) aux <em>trackers<\/em> alimentaires en passant par les analyses sanguines, afin d&rsquo;offrir des soins plus pr\u00e9dictifs, pr\u00e9ventifs et pr\u00e9cis. Gr\u00e2ce \u00e0 cette intelligence clinique et sociale approfondie, Agentforce Health pourra exploiter des donn\u00e9es multimodales pour personnaliser les exp\u00e9riences de sant\u00e9, acc\u00e9l\u00e9rer la recherche et offrir des soins plus adapt\u00e9s.\u00a0\u00a0<\/li>\n\n\n\n<li><a href=\"http:\/\/viz.ai\"><strong>Viz.ai<\/strong><\/a> d\u00e9tecte les maladies suspect\u00e9es directement \u00e0 partir d&rsquo;images m\u00e9dicales et de dossiers m\u00e9dicaux \u00e9lectroniques (DME), puis d\u00e9clenche automatiquement le processus appropri\u00e9 dans Salesforce. Agentforce Health peut \u00eatre utilis\u00e9 pour alerter les sp\u00e9cialistes pertinents et coordonner l&rsquo;\u00e9quipe soignante afin de r\u00e9duire la variabilit\u00e9, diminuer la perte de patients et gagner du temps dans le traitement des affections potentiellement mortelles.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-rationaliser-les-services-aux-patients-et-aux-membres-pour-accelerer-l-acces-aux-soins\"><strong>Rationaliser les services aux patients et aux membres pour acc\u00e9l\u00e9rer l&rsquo;acc\u00e8s aux soins<\/strong><\/h4>\n\n\n\n<p>En s&rsquo;appuyant sur des <a href=\"https:\/\/www.salesforce.com\/data\/use-cases\/healthcare\/unified-health-score\/\">donn\u00e9es de sant\u00e9 longitudinales<\/a>, Agentforce Health acc\u00e9l\u00e8re les <a href=\"https:\/\/www.salesforce.com\/healthcare\/providers\/#patient\">orientations vers des sp\u00e9cialistes<\/a> en boucle ferm\u00e9e, optimise les prescriptions et <a href=\"https:\/\/www.salesforce.com\/healthcare\/payer-administration\/#care\">enrichit les plans de soins<\/a> gr\u00e2ce \u00e0 des <a href=\"https:\/\/www.salesforce.com\/healthcare\/cloud\/#engagement\">\u00e9valuations<\/a> cibl\u00e9es. Les membres b\u00e9n\u00e9ficient \u00e9galement d&rsquo;un acc\u00e8s en temps r\u00e9el aux prestations de leur r\u00e9gime d&rsquo;assurance, am\u00e9liorant ainsi leur exp\u00e9rience et fluidifiant leurs parcours de soins.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Agent de r\u00e9f\u00e9rence et d&rsquo;\u00e9valuation :<\/strong> Agentforce Health trie et achemine les r\u00e9f\u00e9rences vers le bon sp\u00e9cialiste, <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=ind.set_up_intelligent_appointment_management.htm&amp;type=5\">planifie<\/a> les rendez-vous de suivi et sugg\u00e8re des \u00e9valuations de sant\u00e9 pertinentes. Il pr\u00e9remplit \u00e9galement les r\u00e9ponses probables \u00e0 partir du profil patient, des <a href=\"https:\/\/www.salesforce.com\/healthcare\/providers\/#care\">\u00e9valuations<\/a> pr\u00e9c\u00e9dentes et des donn\u00e9es du DME, pour faciliter l&rsquo;examen par le gestionnaire de soins.<\/li>\n\n\n\n<li><strong>Agent de lecture-\u00e9criture des DME :<\/strong> Via des connecteurs <a href=\"https:\/\/www.mulesoft.com\/exchange\/org.mule.examples\/mulesoft-accelerator-for-healthcare\/\">MuleSoft<\/a>, Agentforce Health permet un <a href=\"https:\/\/www.salesforce.com\/resources\/ehr-crm-whitepaper\/?d=pb\">\u00e9change<\/a> bidirectionnel avec des DME (Dossier M\u00e9dical \u00c9lectronique) comme <a href=\"https:\/\/marketplace.athenahealth.com\/product\/salesforce-connect\">athenahealth<\/a>, donnant aux repr\u00e9sentants des centres de contact la possibilit\u00e9 de consulter les donn\u00e9es patients, mais aussi d&rsquo;enregistrer de nouveaux patients, de mettre \u00e0 jour leurs informations et de soumettre des renouvellements d&rsquo;ordonnances directement dans le syst\u00e8me.<\/li>\n\n\n\n<li><strong>Agent de r\u00e9clamations et de couverture :<\/strong> Optimis\u00e9 par <a href=\"https:\/\/www.informatica.com\/solutions\/industry-solutions\/healthcare.html\">Informatica<\/a> et des <a href=\"https:\/\/developer.salesforce.com\/docs\/industries\/health\/overview\">API FHIR<\/a> s\u00e9curis\u00e9es, Agentforce Health offre une r\u00e9solution en libre-service disponible 24h\/24, couvrant l&rsquo;explication des <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=ind.hc_admin_pcc_agent_topic_member_coverage_assistance.htm&amp;type=5\">franchises<\/a>, la v\u00e9rification du statut de <a href=\"https:\/\/www.salesforce.com\/healthcare\/payer-administration\/#contact-centers\">facturation<\/a>, les estimations de frais, et la recherche de prestataires en <a href=\"https:\/\/www.salesforce.com\/healthcare\/payer-administration\/#pnm\">r\u00e9seau<\/a>. <a href=\"https:\/\/www.salesforce.com\/agentforce\/voice\/\">Agentforce Voice<\/a> est\u00a0 <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/trusted-ai\">compatible HIPAA<\/a>, r\u00e9pond en temps r\u00e9el aux questions sur les co-paiements et les prestations, ou transf\u00e8re l&rsquo;appel \u00e0 un op\u00e9rateur humain d\u00e9j\u00e0 inform\u00e9 du contexte.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-simplifier-la-coordination-pour-les-personnes-agees-et-les-communautees-a-risque\"><strong>Simplifier la coordination pour les personnes \u00e2g\u00e9es et les communaut\u00e9es \u00e0 risque<\/strong><\/h4>\n\n\n\n<p>En couvrant la gestion logistique des installations, l&rsquo;analyse des tendances <a href=\"https:\/\/www.salesforce.com\/form\/industries\/healthcare\/modernize-disease-surveillance\/?d=pb\">\u00e9pid\u00e9miologiques<\/a> et la r\u00e9duction des r\u00e9admissions gr\u00e2ce aux <a href=\"https:\/\/www.salesforce.com\/healthcare\/providers\/#home-health\">soins \u00e0 distance<\/a>, Agentforce permet aux organisations de sant\u00e9 d&rsquo;optimiser leurs op\u00e9rations complexes et leurs interventions \u00e0 haut risque, aussi bien au sein des \u00e9tablissements qu&rsquo;au-del\u00e0.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Agent de sant\u00e9 rural :<\/strong> Gr\u00e2ce \u00e0 des <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=ind.admin_virtual_care.htm&amp;type=5\">consultations vid\u00e9o<\/a> et aux outils de <a href=\"https:\/\/www.salesforce.com\/healthcare\/providers\/#prm\">recrutement de prestataires<\/a>, Agentforce Health permet aux syst\u00e8mes de sant\u00e9 locaux d&rsquo;\u00e9largir leur port\u00e9e et de contribuer aux objectifs de l\u2019initiative Rural Health du <a href=\"https:\/\/www.cms.gov\/priorities\/rural-health-transformation-rht-program\/overview\">CMS en mati\u00e8re de sant\u00e9 rurale<\/a>. L&rsquo;application mobile hors ligne fournit aux soignants en zones isol\u00e9es les dossiers et \u00e9valuations patients m\u00eame sans connexion, comblant ainsi les lacunes critiques pour les populations \u00e9loign\u00e9es.<\/li>\n\n\n\n<li><strong>Agent d&rsquo;analyse \u00e9pid\u00e9miologique :<\/strong> Les agences de sant\u00e9 publique peuvent utiliser Agentforce Health pour <a href=\"https:\/\/www.salesforce.com\/plus\/experience\/world_tour\/series\/best_of_agentforce_world_tour_washington_dc_2025\/episode\/episode-s1e22\">pr\u00e9venir<\/a>, d\u00e9tecter et <a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/disease-surveillance\">analyser<\/a> les sch\u00e9mas d&rsquo;infection plus rapidement, en automatisant la r\u00e9ception des \u00e9chantillons, la d\u00e9duplication des cas et l&rsquo;analyse des causes profondes. Un plan d&rsquo;intervention est ensuite g\u00e9n\u00e9r\u00e9 automatiquement, permettant aux \u00e9pid\u00e9miologistes de mener des actions pr\u00e9coces et cibl\u00e9es pour stopper la propagation \u00e0 la source.<\/li>\n\n\n\n<li><strong>Agent des op\u00e9rations hospitali\u00e8res :<\/strong> Agentforce Health centralise la gestion des <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=ind.hc_use_crisis_center_bed_search.htm&amp;type=5\">lits<\/a>, <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=ind.hc_admin_appointment_management_multi_resource.htm&amp;type=5\">\u00e9quipements<\/a> et personnels infirmiers dans un <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/06\/23\/agentforce-3-announcement\/\">centre de commande<\/a> unique, en anticipant les pics d\u2019affluence pour les patients hospitalis\u00e9s comme ambulatoires et en surveillant les stocks en temps r\u00e9el.<\/li>\n<\/ul>\n\n\n\n<p><strong>Un moteur d&rsquo;orchestration profond\u00e9ment unifi\u00e9 pour les comp\u00e9tences humaines, les donn\u00e9es et les agents IA&nbsp;<\/strong><\/p>\n\n\n\n<p>La plateforme <a href=\"https:\/\/www.salesforce.com\/healthcare\/\">Agentforce 360 for Health<\/a> contextualise les <a href=\"https:\/\/www.salesforce.com\/blog\/data-security-in-healthcare\/\">donn\u00e9es de sant\u00e9<\/a> structur\u00e9es et non structur\u00e9es sans copie (\u00ab<em>zero copy<\/em>\u00bb) dans des mod\u00e8les de donn\u00e9es avanc\u00e9s, les prot\u00e8ge via une <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/trusted-ai\/\">couche de confiance<\/a> robuste et les int\u00e8gre directement dans les flux de travail existants, r\u00e9duisant ainsi la documentation r\u00e9p\u00e9titive. Cette base permet une <a href=\"https:\/\/www.mulesoft.com\/ai\/agent-fabric\">orchestration multi-agents<\/a> transparente, posant les fondements d&rsquo;une <a href=\"https:\/\/www.salesforce.com\/blog\/ai-in-healthcare-dreamforce\/\">entreprise agentique<\/a> capable d&rsquo;am\u00e9liorer la productivit\u00e9 et les r\u00e9sultats pour les patients comme pour les entreprises.<\/p>\n\n\n\n<p>\u00ab <em>Les professionnels de sant\u00e9 sont aujourd\u2019hui confront\u00e9s \u00e0 des donn\u00e9es fragment\u00e9es et \u00e0 une charge administrative \u00e9crasante qui freinent leur travail au quotidien <\/em>\u00bb, d\u00e9clare <strong>Amit Khanna, SVP &amp; GM Health chez Salesforce<\/strong>. \u00ab <em>Nos agents IA de confiance, reposant sur une plateforme con\u00e7ue sp\u00e9cifiquement pour le secteur de la sant\u00e9 et perfectionn\u00e9e depuis plus de dix ans, prennent d\u00e9sormais en charge une partie de ces t\u00e2ches administratives 24 heures sur 24. Il ne s\u2019agit pas seulement de gagner en efficacit\u00e9 : il s\u2019agit de redonner du temps aux \u00e9quipes pour qu\u2019elles puissent se consacrer aux patients, acc\u00e9l\u00e9rer les processus d\u2019approbation et am\u00e9liorer les r\u00e9sultats des soins, \u00e0 une vitesse encore inimaginable il y a un an.<\/em> \u00bb<\/p>\n\n\n\n<p><strong>Disponibilit\u00e9 :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les mod\u00e8les d&rsquo;agents <a href=\"https:\/\/www.salesforce.com\/agentforce\/use-cases\/healthcare\/home-health\/\">Home &amp; Rural Health, les<\/a> <a href=\"https:\/\/www.salesforce.com\/agentforce\/use-cases\/healthcare\/patient-access-services\/\">centres de contact<\/a> et la <a href=\"https:\/\/www.salesforce.com\/agentforce\/use-cases\/healthcare\/disease-surveillance\/\">surveillance des maladies<\/a> sont disponibles avec <a href=\"https:\/\/www.salesforce.com\/healthcare\/cloud\/pricing\/\">Agentforce Health (Health Cloud)<\/a>.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.tableau.com\/solutions\/industries\/healthcare-life-sciences\"><strong>Tableau Next<\/strong><\/a>, <a href=\"https:\/\/www.mulesoft.com\/exchange\/org.mule.examples\/mulesoft-accelerator-for-healthcare\/\"><strong>MuleSoft<\/strong><\/a>, <a href=\"https:\/\/slack.com\/solutions\/healthcare'\"><strong>Slack<\/strong><\/a>, <a href=\"https:\/\/www.salesforce.com\/marketing\/agentic-marketing\/\"><strong>Agentforce Marketing<\/strong><\/a> et <a href=\"https:\/\/www.salesforce.com\/data\/use-cases\/?filters=2ab5aa0c-6342-400c-9f3a-0dd094606ef9\"><strong>Data 360<\/strong><\/a> peuvent \u00eatre configur\u00e9s d\u00e8s aujourd&rsquo;hui.<\/li>\n\n\n\n<li>Le triage des orientations et l&rsquo;analyse des causes profondes et les campagnes d\u2019engagement seront disponibles en <strong>juin 2026<\/strong>.<\/li>\n\n\n\n<li>Les nouvelles capacit\u00e9s d&rsquo;op\u00e9rations hospitali\u00e8res et les int\u00e9grations de donn\u00e9es HealthEx, Verily et Viz.ai seront disponibles <strong>plus tard cette ann\u00e9e<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p><strong>Pour aller plus loin :&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>D\u00e9couvrez l&rsquo;\u00e9volution des innovations d&rsquo;<a href=\"https:\/\/www.salesforce.com\/healthcare\/cloud\/\">Agentforce Health<\/a> au cours de la derni\u00e8re d\u00e9cennie.<\/li>\n\n\n\n<li>D\u00e9couvrez pourquoi <a href=\"https:\/\/www.salesforce.com\/plus\/experience\/dreamforce_2025\/series\/healthcare_and_life_sciences_at_dreamforce_2025\/episode\/episode-s1e2\">HammondCare<\/a>, <a href=\"https:\/\/www.salesforce.com\/plus\/experience\/world_tour\/series\/best_of_agentforce_world_tour_nyc_spring_2025\/episode\/episode-s1e8\">Northwell<\/a>, <a href=\"https:\/\/www.tableau.com\/solutions\/customer\/nyu-langone-health-builds-data-driven-culture-featuring-tableau-visual-analytics\">NYU Langone<\/a>, <a href=\"https:\/\/www.salesforce.com\/customer-stories\/rush\/\">RUSH<\/a> et <a href=\"https:\/\/www.salesforce.com\/customer-stories\/uchicago-medicine\/\">U Chicago Med<\/a> ont choisi Agentforce Health.<\/li>\n\n\n\n<li>D\u00e9couvrez les partenariats de Salesforce avec <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/10\/14\/anthropic-regulated-industries-partnership-expansion-announcement\/\">Anthropic<\/a>, <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=ind.hc_admin_appointment_management_athenahealth_integration.htm&amp;type=5\">athenahealth<\/a>, <a href=\"https:\/\/www.ellipsishealth.com\/partners\/\">Ellipsis<\/a>, <a href=\"https:\/\/www.infinitus.ai\/solutions\/salesforce\/\">Infinitus<\/a>, <a href=\"https:\/\/www.mcg.com\/news-events\/press-releases\/salesforce-health-cloud-mcg-integration\/\">MCG<\/a>, <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-sales-chatgpt-announcement\/\">OpenAI<\/a> et <a href=\"http:\/\/viz.ai\">Viz.ai<\/a>.<\/li>\n\n\n\n<li>Explorez les principales informations sur l&rsquo;IA dans le domaine de la sant\u00e9 dans ce rapport <a href=\"https:\/\/www.salesforce.com\/form\/healthcare-life-sciences\/ai-agents-frost-sullivan-report\/?d=pb\">Frost &amp; Sullivan<\/a>.<\/li>\n\n\n\n<li>D\u00e9couvrez comment la <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=ind.hc_admin_agent_templates_topics_actions_health_cloud.htm&amp;type=5\">configuration<\/a> d&rsquo;Agentforce Health est simplifi\u00e9e pour les administrateurs gr\u00e2ce \u00e0 <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=release-notes.rn_health.htm&amp;release=260&amp;type=5\">Salesforce GO<\/a>.<\/li>\n<\/ul>\n\n\n\n<p>Ce communiqu\u00e9 peut faire r\u00e9f\u00e9rence \u00e0 des services ou fonctionnalit\u00e9s encore en cours de d\u00e9veloppement et pas encore commercialis\u00e9s. Les clients doivent fonder leur d\u00e9cision d&rsquo;achat sur les fonctionnalit\u00e9s d\u00e9j\u00e0 commercialis\u00e9es et disponibles.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Paris, le 08 avril 2026 \u2013 Salesforce, le leader mondial des solutions de gestion de la relation client int\u00e9gr\u00e9es \u00e0 l\u2019IA, annonce aujourd&rsquo;hui le lancement de 6 nouveaux agents Agentforce Health pr\u00e9configur\u00e9s avec des int\u00e9grations riches pour les prestataires de soins, les organismes payeurs et les acteurs de la sant\u00e9 publique. Collectivement, ces innovations serviront [&hellip;]<\/p>\n","protected":false},"author":742,"featured_media":3064,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[47],"sf_theme":[401],"sf_topic":[13],"sf_product":[62],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[],"sf_collection":[],"sf_visibility":[],"coauthors":[405],"class_list":["post-3135","sf_press_release","type-sf_press_release","status-publish","has-post-thumbnail","hentry","sf_content_type-press-releases-customer","sf_theme-agentic-ai","sf_topic-customer-success","sf_product-agentforce"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>La fin des t\u00e2ches administratives de sant\u00e9 : les agents Salesforce, propuls\u00e9s par HealthEx, Verily et Viz.ai, replacent le patient au coeur des soins - Salesforce<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La fin des t\u00e2ches administratives de sant\u00e9 : les agents Salesforce, propuls\u00e9s par HealthEx, Verily et Viz.ai, replacent le patient au coeur des soins\" \/>\n<meta property=\"og:description\" content=\"Paris, le 08 avril 2026 \u2013 Salesforce, le leader mondial des solutions de gestion de la relation client int\u00e9gr\u00e9es \u00e0 l\u2019IA, annonce aujourd&rsquo;hui le lancement de 6 nouveaux agents Agentforce Health pr\u00e9configur\u00e9s avec des int\u00e9grations riches pour les prestataires de soins, les organismes payeurs et les acteurs de la sant\u00e9 publique. 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