{"id":3139,"date":"2026-04-14T17:04:49","date_gmt":"2026-04-14T15:04:49","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=3139"},"modified":"2026-04-14T17:04:50","modified_gmt":"2026-04-14T15:04:50","slug":"salesforce-met-lia-a-portee-des-petites-entreprises-avec-lintegration-dagentforce-for-small-business-a-salesforce-suites","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/fr\/news\/press-releases\/2026\/04\/14\/salesforce-met-lia-a-portee-des-petites-entreprises-avec-lintegration-dagentforce-for-small-business-a-salesforce-suites\/","title":{"rendered":"Salesforce met l\u2019IA \u00e0 port\u00e9e des petites entreprises avec l\u2019int\u00e9gration d\u2019Agentforce for Small Business \u00e0 Salesforce Suites"},"content":{"rendered":"\n<p><em>Les petites entreprises peuvent d\u00e9sormais exploiter l\u2019IA directement au sein de Salesforce Suites, d\u00e9sormais propuls\u00e9es par Agentforce, afin de transformer les donn\u00e9es et le contexte client en actions concr\u00e8tes pour chaque \u00e9quipe.<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les fonctionnalit\u00e9s d\u2019IA, int\u00e9gr\u00e9es aux suites Free, Starter et Pro, permettent de r\u00e9sumer instantan\u00e9ment les enregistrements et de g\u00e9n\u00e9rer des emails personnalis\u00e9s.<\/li>\n\n\n\n<li>Les PME peuvent activer l\u2019Employee Agent, l\u2019assistant IA d\u00e9di\u00e9 \u00e0 leurs \u00e9quipes, dans les suites Starter et Pro, sans configuration requise ni co\u00fbt suppl\u00e9mentaire.<\/li>\n\n\n\n<li>Agentforce relie les workflows de vente, de service et de marketing aux donn\u00e9es clients, permettant aux petites \u00e9quipes de gagner en efficacit\u00e9 sans avoir \u00e0 changer d\u2019outils.<\/li>\n<\/ul>\n\n\n\n<p><strong>Paris, le  14 avril 2026 <\/strong>\u2013 Salesforce, le leader mondial des solutions de gestion de la relation client int\u00e9gr\u00e9es \u00e0 l\u2019IA, int\u00e8gre d\u00e9sormais l\u2019<a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/what-is-ai\/\">intelligence artificielle<\/a> directement au sein de <a href=\"https:\/\/www.salesforce.com\/small-business\/crm-suites\/\">Salesforce Suites<\/a>, le CRM con\u00e7u pour les petites entreprises et les startups, afin de permettre aux \u00e9quipes en croissance de transformer plus rapidement le contexte et les donn\u00e9es clients en actions concr\u00e8tes. Les \u00e9quipes peuvent ainsi comprendre instantan\u00e9ment la situation de leurs clients, acc\u00e9l\u00e9rer leurs suivis et exploiter les insights, le tout depuis un environnement unique o\u00f9 elles pilotent d\u00e9j\u00e0 leur activit\u00e9.<\/p>\n\n\n\n<p>Les \u00e9quipes des petites entreprises sont sous pression pour aller vite, souvent en cumulant plusieurs r\u00f4les et en g\u00e9rant des conversations clients \u00e0 travers les ventes, le service et le marketing. Elles disposent d\u00e9j\u00e0 de donn\u00e9es sur leurs clients, mais transformer ces informations en prochaines \u00e9tapes claires, rechercher le contexte, naviguer entre les onglets et reconstituer les d\u00e9tails prend un temps qu\u2019elles n\u2019ont pas.<\/p>\n\n\n\n<p>Sans configuration requise, les petites entreprises peuvent s\u2019appuyer sur l\u2019IA pour se lib\u00e9rer des t\u00e2ches fastidieuses et se concentrer imm\u00e9diatement sur l\u2019essentiel :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Arriver \u00e0 chaque r\u00e9union parfaitement pr\u00e9par\u00e9 :<\/strong> obtenir instantan\u00e9ment une synth\u00e8se claire et globale de l\u2019\u00e9tat d\u2019une opportunit\u00e9, sans avoir \u00e0 parcourir de multiples onglets ou d\u2019anciens emails. En un clic, tous les \u00e9l\u00e9ments cl\u00e9s d\u2019un enregistrement sont mis en avant, activit\u00e9s r\u00e9centes, prochaines \u00e9tapes, risques potentiels et priorit\u00e9s.<\/li>\n\n\n\n<li><strong>Envoyer le suivi parfait en quelques secondes :<\/strong> utiliser l\u2019IA pour r\u00e9diger des emails personnalis\u00e9s \u00e0 partir des donn\u00e9es clients et du contexte de l\u2019activit\u00e9. D\u00e9marrer \u00e0 partir d\u2019un mod\u00e8le ou fournir ses propres instructions, et obtenir imm\u00e9diatement un brouillon pr\u00eat \u00e0 envoyer, pour se concentrer sur des \u00e9changes \u00e0 forte valeur ajout\u00e9e plut\u00f4t que de repartir de z\u00e9ro.<\/li>\n\n\n\n<li><strong>\u00c9liminer les t\u00e2ches r\u00e9p\u00e9titives :<\/strong> maintenir les enregistrements \u00e0 jour et le pipeline fiable gr\u00e2ce \u00e0 un <a href=\"https:\/\/www.salesforce.com\/agentforce\/agentforce-for-employees\/employee-agents\/\">Employee Agent <\/a>qui travaille aux c\u00f4t\u00e9s des \u00e9quipes. \u00c0 partir d\u2019une simple commande conversationnelle, il fournit des synth\u00e8ses instantan\u00e9es, r\u00e9dige des communications personnalis\u00e9es et enregistre les activit\u00e9s.<\/li>\n<\/ul>\n\n\n\n<p><strong>Une IA pens\u00e9e pour \u00eatre utile, sans complexit\u00e9<\/strong><\/p>\n\n\n\n<p>Les <a href=\"https:\/\/www.salesforce.com\/blog\/ai-tools-for-small-business\/\">outils d\u2019IA<\/a> sont d\u2019autant plus efficaces lorsqu\u2019ils comprennent le contexte de l\u2019activit\u00e9; enregistrements clients, conversations, historique du support et activit\u00e9s sur lesquels les \u00e9quipes s\u2019appuient au quotidien. \u00c0 l\u2019inverse, lorsque l\u2019IA ne dispose pas de ce contexte, les \u00e9quipes doivent assembler des fragments d\u2019information et transformer des r\u00e9sultats g\u00e9n\u00e9riques en \u00e9l\u00e9ments r\u00e9ellement exploitables.<\/p>\n\n\n\n<p>Dans le dernier rapport <a href=\"https:\/\/www.salesforce.com\/en-us\/wp-content\/uploads\/sites\/4\/documents\/resources\/smb-trends-report-6th-edition_Salesforce.pdf\"><em>Small and Medium Business Trends<\/em><\/a>, 90 % des dirigeants de PME d\u00e9clarent que les outils d\u2019IA am\u00e9liorent leur efficacit\u00e9. Toutefois, 46 % se sentent d\u00e9pass\u00e9s par la multiplication des outils, et 44 % estiment ne pas avoir le temps de tous les ma\u00eetriser. Entre contraintes budg\u00e9taires, expertise technique limit\u00e9e et outils rigides identifi\u00e9s comme des freins majeurs, les petites entreprises ont besoin de solutions d\u2019IA faciles \u00e0 prendre en main et imm\u00e9diatement op\u00e9rationnelles, sans peser sur leurs ressources.<\/p>\n\n\n\n<p>Aujourd\u2019hui, Salesforce Suites int\u00e8grent l\u2019IA directement au c\u0153ur des informations clients, en unifiant ventes, service, marketing et <a href=\"https:\/\/www.salesforce.com\/slack\/\">Slack<\/a> au sein d\u2019une plateforme coh\u00e9rente. Les \u00e9quipes b\u00e9n\u00e9ficient ainsi d\u2019une intelligence int\u00e9gr\u00e9e offrant des capacit\u00e9s habituellement r\u00e9serv\u00e9es aux grandes organisations, mais sans co\u00fbts suppl\u00e9mentaires, sans courbe d\u2019apprentissage complexe ni outils tiers. Plut\u00f4t que de contraindre les \u00e9quipes \u00e0 tout assembler, l\u2019IA interpr\u00e8te les situations et met en avant ce qui compte le plus, permettant d\u2019avancer avec confiance.<\/p>\n\n\n\n<p><strong>Transformer les donn\u00e9es clients en actions concr\u00e8tes<\/strong><\/p>\n\n\n\n<p>Avec l\u2019IA int\u00e9gr\u00e9e \u00e0 Salesforce Suites, le travail quotidien devient plus rapide et plus intelligent. Les informations clients, auparavant accessibles en plusieurs clics, apparaissent d\u00e9sormais via une simple commande adress\u00e9e \u00e0 l\u2019Employee Agent, fournissant au commercial les \u00e9l\u00e9ments n\u00e9cessaires avant un appel. Un enregistrement de compte dense est instantan\u00e9ment synth\u00e9tis\u00e9 en un clic, permettant \u00e0 un agent de service de comprendre rapidement un cas de support. Un email pertinent, tenant compte des interactions pass\u00e9es et orientant un prospect dans le tunnel de conversion, est d\u00e9sormais r\u00e9dig\u00e9 en quelques secondes.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/small-business\/what-is-an-smb\/\">Les petites et moyennes entreprises<\/a> utilisant Salesforce constatent d\u00e9j\u00e0 les b\u00e9n\u00e9fices de l\u2019IA appliqu\u00e9e \u00e0 leurs donn\u00e9es clients.<a href=\"https:\/\/www.asymbl.com\/\"> Asymbl<\/a>, entreprise d\u2019orchestration des effectifs qui coordonne humains, technologies et <a href=\"https:\/\/www.salesforce.com\/agentforce\/ai-agents\/autonomous-agents\/\">agents autonomes<\/a> pour atteindre des objectifs business, en est une illustration : elle a r\u00e9alis\u00e9 d\u2019importants gains de temps dans ses workflows commerciaux et de relation client.<\/p>\n\n\n\n<p>\u00ab <em>La pr\u00e9paration des r\u00e9unions impliquait auparavant de parcourir d\u2019anciennes notes et d\u2019essayer de se souvenir o\u00f9 les \u00e9changes s\u2019\u00e9taient arr\u00eat\u00e9s. Aujourd\u2019hui, l\u2019\u00e9quipe ouvre l\u2019interface, demande le contexte et est imm\u00e9diatement pr\u00eate. La fonctionnalit\u00e9 Draft with AI prend en charge le suivi. Les collaborateurs se concentrent sur la conversation, plut\u00f4t que sur la recherche. <\/em>&nbsp;\u00bb <strong>explique Michael Clark, Chief Revenue Officer chez Asymbl.<\/strong>&nbsp;<\/p>\n\n\n\n<p>Des r\u00e9sultats mesurables \u00e0 plusieurs niveaux :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Productivit\u00e9 commerciale :<\/strong> les \u00e9quipes commerciales d\u2019Asymbl passaient auparavant 15 minutes \u00e0 naviguer entre les onglets pour pr\u00e9parer les appels clients. D\u00e9sormais, elles sollicitent leur Employee Agent pour obtenir le contexte d\u2019un compte et visualisent imm\u00e9diatement le statut d\u2019une opportunit\u00e9, leur laissant plus de temps pour vendre.<\/li>\n\n\n\n<li><strong>Qualit\u00e9 des donn\u00e9es :<\/strong> les commerciaux n\u2019ont plus besoin de consacrer du temps \u00e0 la saisie de notes. L\u2019Employee Agent retrouve rapidement l\u2019enregistrement et le renseigne \u00e0 leur place. Les donn\u00e9es restent ainsi \u00e0 jour et fiables, tout en \u00e9liminant les angles morts.<\/li>\n\n\n\n<li><strong>Service agile :<\/strong> l\u2019\u00e9quipe de customer success, agile et r\u00e9duite, g\u00e8re la croissance de l\u2019entreprise avec efficacit\u00e9. Elle \u00e9value rapidement la sant\u00e9 des clients gr\u00e2ce \u00e0 <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=service.cc_generative_ai_work_summaries.htm&amp;language=en_US&amp;type=5&amp;_ga=2.89948315.1280408618.1774789549-397042395.1724748665\">AI Summary<\/a> dans un enregistrement de compte. Lorsqu\u2019un risque est d\u00e9tect\u00e9, la fonctionnalit\u00e9 Draft with AI permet d\u2019envoyer rapidement un email de suivi personnalis\u00e9 et pertinent.<\/li>\n<\/ul>\n\n\n\n<p><strong>La puissance de l\u2019IA au coeur de Salesforce Suites&nbsp;<\/strong><\/p>\n\n\n\n<p>L\u2019IA de Salesforce Suites s\u2019appuie sur <a href=\"https:\/\/www.salesforce.com\/platform\/\">Agentforce 360<\/a>, la plateforme d\u2019intelligence artificielle de Salesforce qui connecte humains, donn\u00e9es et IA. Au sein des diff\u00e9rentes suites, Agentforce permet d\u2019identifier des mod\u00e8les dans de grands volumes de donn\u00e9es et d\u2019ex\u00e9cuter des t\u00e2ches \u00e0 travers les workflows de vente, de service et de marketing.<\/p>\n\n\n\n<p>Gr\u00e2ce \u00e0 l\u2019infrastructure Agentforce, l\u2019IA s\u2019adapte aux besoins de l\u2019entreprise \u00e0 chaque \u00e9tape du parcours Salesforce. Qu\u2019il s\u2019agisse de rester agile ou de d\u00e9velopper les op\u00e9rations (et d\u2019adopter davantage d<a href=\"https:\/\/www.salesforce.com\/agentforce\/ai-agents\/autonomous-agents\/\">\u2019agents autonomes<\/a>), la plateforme \u00e9volue en cons\u00e9quence. Plus les informations clients sont centralis\u00e9es, plus l\u2019IA gagne en performance, g\u00e9n\u00e9rant une valeur cumulative dans le temps, sans alourdir les op\u00e9rations quotidiennes.<\/p>\n\n\n\n<p>Agentforce garantit la <a href=\"https:\/\/www.salesforce.com\/platform\/data-backup-recovery\/what-is-data-protection\/\">protection<\/a> et la gouvernance des donn\u00e9es clients \u00e0 travers l\u2019ensemble des fonctionnalit\u00e9s d\u2019IA de Salesforce. Les donn\u00e9es restent ma\u00eetris\u00e9es, sans copier-coller dans des outils tiers, ni incertitude quant \u00e0 leur utilisation. Les autorisations, la s\u00e9curit\u00e9 et la confiance sont int\u00e9gr\u00e9es, permettant aux \u00e9quipes d\u2019avancer plus rapidement, en toute s\u00e9r\u00e9nit\u00e9.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-full\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"3143-modal\"><span class=\"screen-reader-text\">Ouvrir le modal d&#039;image<\/span><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"900\" src=\"https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/04\/small-busi.webp?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-3143\" srcset=\"https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/04\/small-busi.webp 1600w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/04\/small-busi.webp?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/04\/small-busi.webp?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/04\/small-busi.webp?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/04\/small-busi.webp?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/04\/small-busi.webp?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/04\/small-busi.webp?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/04\/small-busi.webp?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/04\/small-busi.webp?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/04\/small-busi.webp?w=314&amp;h=177 314w, 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transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"900\" src=\"https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/04\/small-busi.webp?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-3143\" srcset=\"https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/04\/small-busi.webp 1600w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/04\/small-busi.webp?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/04\/small-busi.webp?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/04\/small-busi.webp?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/04\/small-busi.webp?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/04\/small-busi.webp?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/04\/small-busi.webp?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/04\/small-busi.webp?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/04\/small-busi.webp?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/04\/small-busi.webp?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/04\/small-busi.webp?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/04\/small-busi.webp?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/04\/small-busi.webp?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-une-ia-concue-pour-les-usages-reels-des-petites-entreprises\"><strong>Une IA con\u00e7ue pour les usages r\u00e9els des petites entreprises<\/strong><\/h2>\n\n\n\n<p>L\u2019IA de Salesforce Suites est con\u00e7ue pour s\u2019aligner sur la mani\u00e8re dont les petites entreprises et les startups travaillent aujourd\u2019hui, et envisagent leur \u00e9volution de demain. En r\u00e9duisant les frictions et en rapprochant l\u2019intelligence des donn\u00e9es clients, les \u00e9quipes consacrent moins de temps \u00e0 la recherche d\u2019informations et davantage \u00e0 la construction de relations.<\/p>\n\n\n\n<p>Les petites entreprises ont toujours excell\u00e9 dans la relation client. Elles disposent d\u00e9sormais d\u2019une IA \u00e0 la hauteur, avec moins d\u2019outils, un contexte plus clair et davantage de temps pour se concentrer sur l\u2019essentiel.<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"2560\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/fr\/news\/press-releases\/2025\/10\/14\/avec-agentforce-360-salesforce-marque-une-nouvelle-ere-de-lentreprise-agentique-ou-lia-augmente-le-potentiel-des-collaborateurs\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/10\/Welcome-to-the-Agentic-Enterprise.png?w=1024\" class=\"content-card__image\" alt=\"Agentic Enterprise Announcement\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/10\/Welcome-to-the-Agentic-Enterprise.png 1200w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/10\/Welcome-to-the-Agentic-Enterprise.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/10\/Welcome-to-the-Agentic-Enterprise.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/10\/Welcome-to-the-Agentic-Enterprise.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/10\/Welcome-to-the-Agentic-Enterprise.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/10\/Welcome-to-the-Agentic-Enterprise.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/10\/Welcome-to-the-Agentic-Enterprise.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/10\/Welcome-to-the-Agentic-Enterprise.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/10\/Welcome-to-the-Agentic-Enterprise.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2025\/10\/Welcome-to-the-Agentic-Enterprise.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/fr\/news\/press-releases\/2025\/10\/14\/avec-agentforce-360-salesforce-marque-une-nouvelle-ere-de-lentreprise-agentique-ou-lia-augmente-le-potentiel-des-collaborateurs\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tAvec Agentforce 360, Salesforce marque une nouvelle \u00e8re de l\u2019Entreprise agentique, o\u00f9 l\u2019IA augmente le potentiel des collaborateurs\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t8 min de lecture\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"3133\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/fr\/news\/press-releases\/2026\/04\/08\/salesforce-fait-evoluer-slack-en-interface-unifiee-pour-orchestrer-les-agents-ia-en-entreprise\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png?w=1024\" class=\"content-card__image\" alt=\"View of Slackbot answering a request in Slack.\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png 1200w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/fr\/news\/press-releases\/2026\/04\/08\/salesforce-fait-evoluer-slack-en-interface-unifiee-pour-orchestrer-les-agents-ia-en-entreprise\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce fait \u00e9voluer Slack en interface unifi\u00e9e pour orchestrer les agents IA en entreprise\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t12 min de lecture\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/fr\/news\/wp-json\/wp\/v2\/sf_press_release\/3139\/page\/2\/?bc=OTH#section-title\">\n\t\t\tPublications plus anciennes\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n","protected":false},"excerpt":{"rendered":"<p>Les petites entreprises peuvent d\u00e9sormais exploiter l\u2019IA directement au sein de Salesforce Suites, d\u00e9sormais propuls\u00e9es par Agentforce, afin de transformer les donn\u00e9es et le contexte client en actions concr\u00e8tes pour chaque \u00e9quipe. Paris, le 14 avril 2026 \u2013 Salesforce, le leader mondial des solutions de gestion de la relation client int\u00e9gr\u00e9es \u00e0 l\u2019IA, int\u00e8gre d\u00e9sormais [&hellip;]<\/p>\n","protected":false},"author":742,"featured_media":3142,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[48],"sf_theme":[401],"sf_topic":[433],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[],"sf_collection":[],"sf_visibility":[],"coauthors":[405],"class_list":["post-3139","sf_press_release","type-sf_press_release","status-publish","has-post-thumbnail","hentry","sf_content_type-press-releases-product","sf_theme-agentic-ai","sf_topic-agentic-enterprise"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce met l\u2019IA \u00e0 port\u00e9e des petites entreprises avec l\u2019int\u00e9gration d\u2019Agentforce for Small Business \u00e0 Salesforce Suites - Salesforce<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce met l\u2019IA \u00e0 port\u00e9e des petites entreprises avec l\u2019int\u00e9gration d\u2019Agentforce for Small Business \u00e0 Salesforce Suites\" \/>\n<meta property=\"og:description\" content=\"Les petites entreprises peuvent d\u00e9sormais exploiter l\u2019IA directement au sein de Salesforce Suites, d\u00e9sormais propuls\u00e9es par Agentforce, afin de transformer les donn\u00e9es et le contexte client en actions concr\u00e8tes pour chaque \u00e9quipe. Paris, le 14 avril 2026 \u2013 Salesforce, le leader mondial des solutions de gestion de la relation client int\u00e9gr\u00e9es \u00e0 l\u2019IA, int\u00e8gre d\u00e9sormais [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/fr\/news\/press-releases\/2026\/04\/14\/salesforce-met-lia-a-portee-des-petites-entreprises-avec-lintegration-dagentforce-for-small-business-a-salesforce-suites\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-14T15:04:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/04\/small-business-.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1536\" \/>\n\t<meta property=\"og:image:height\" content=\"860\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\/\/www.salesforce.com\/fr\/news\/press-releases\/2026\/04\/14\/salesforce-met-lia-a-portee-des-petites-entreprises-avec-lintegration-dagentforce-for-small-business-a-salesforce-suites\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/fr\/news\/press-releases\/2026\/04\/14\/salesforce-met-lia-a-portee-des-petites-entreprises-avec-lintegration-dagentforce-for-small-business-a-salesforce-suites\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/fr\/news\/#\/schema\/person\/8a9c51bcdcfacc4c262b6b77e2b3dfef\"}],\"headline\":\"Salesforce met l\u2019IA \u00e0 port\u00e9e des petites entreprises avec l\u2019int\u00e9gration d\u2019Agentforce for Small Business \u00e0 Salesforce Suites\",\"datePublished\":\"2026-04-14T15:04:49+00:00\",\"dateModified\":\"2026-04-14T15:04:50+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/fr\/news\/press-releases\/2026\/04\/14\/salesforce-met-lia-a-portee-des-petites-entreprises-avec-lintegration-dagentforce-for-small-business-a-salesforce-suites\/\"},\"wordCount\":1501,\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/fr\/news\/press-releases\/2026\/04\/14\/salesforce-met-lia-a-portee-des-petites-entreprises-avec-lintegration-dagentforce-for-small-business-a-salesforce-suites\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/04\/small-business-.webp\",\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/fr\/news\/press-releases\/2026\/04\/14\/salesforce-met-lia-a-portee-des-petites-entreprises-avec-lintegration-dagentforce-for-small-business-a-salesforce-suites\/\",\"url\":\"https:\/\/www.salesforce.com\/fr\/news\/press-releases\/2026\/04\/14\/salesforce-met-lia-a-portee-des-petites-entreprises-avec-lintegration-dagentforce-for-small-business-a-salesforce-suites\/\",\"name\":\"Salesforce met l\u2019IA \u00e0 port\u00e9e des petites entreprises avec l\u2019int\u00e9gration d\u2019Agentforce for Small Business \u00e0 Salesforce Suites - 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