{"id":3652,"date":"2026-09-15T18:12:23","date_gmt":"2026-09-15T16:12:23","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=3652"},"modified":"2026-09-15T18:12:24","modified_gmt":"2026-09-15T16:12:24","slug":"salesforce-devoile-koa-son-premier-modele-de-raisonnement-dedie-au-crm-concu-a-partir-de-nvidia-nemotron","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/fr\/news\/press-releases\/2026\/09\/15\/salesforce-devoile-koa-son-premier-modele-de-raisonnement-dedie-au-crm-concu-a-partir-de-nvidia-nemotron\/","title":{"rendered":"Salesforce d\u00e9voile Koa, son premier mod\u00e8le de raisonnement d\u00e9di\u00e9 au CRM, con\u00e7u \u00e0 partir de NVIDIA Nemotron"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>Koa s\u2019appuie sur 27 ans d\u2019expertise de Salesforce dans le CRM pour permettre aux agents de raisonner sur les t\u00e2ches complexes et compos\u00e9es de plusieurs \u00e9tapes propres aux entreprises.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Cette collaboration int\u00e8gre \u00e9galement les mod\u00e8les ouverts et les fonctionnalit\u00e9s de calcul acc\u00e9l\u00e9r\u00e9 de NVIDIA. Missionforce b\u00e9n\u00e9ficie de cette int\u00e9gration, afin de permettre aux administrations et aux secteurs hautement r\u00e9glement\u00e9s de garder le contr\u00f4le sur leurs mod\u00e8les, leurs donn\u00e9es et leur environnement de d\u00e9ploiement.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>SAN FRANCISCO, le 15 septembre 2026 \u2014<\/strong> Salesforce, le leader mondial des solutions de gestion de la relation client int\u00e9gr\u00e9es \u00e0 l\u2019IA, annonce avec NVIDIA le lancement de <a href=\"https:\/\/www.salesforce.com\/agentforce\/koa\/\">Koa<\/a>, son premier mod\u00e8le de raisonnement CRM destin\u00e9 \u00e0 <a href=\"https:\/\/www.salesforce.com\/agentforce\/\">Agentforce<\/a> et con\u00e7u \u00e0 partir de NVIDIA Nemotron (famille de LLM ouverts con\u00e7us par NVIDIA). D\u00e9velopp\u00e9 dans le cadre d\u2019une \u00e9troite collaboration technique avec NVIDIA et nourri de pr\u00e8s de trois d\u00e9cennies d\u2019expertise de Salesforce dans le CRM, Koa permet aux agents de raisonner sur des processus complexes comportant plusieurs \u00e9tapes et de mobiliser les outils adapt\u00e9s pour mener leurs missions \u00e0 bien.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour int\u00e9grer cette connaissance des processus m\u00e9tier au c\u0153ur du mod\u00e8le, Salesforce a proc\u00e9d\u00e9 au post-entra\u00eenement de \u201cNVIDIA Nemotron 3 Super\u201d \u00e0 partir d\u2019un jeu de donn\u00e9es synth\u00e9tiques propri\u00e9taire, con\u00e7u sur la base des connaissances acquises au cours de pr\u00e8s de trente ann\u00e9es de d\u00e9ploiements CRM.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"3645-modal\"><span class=\"screen-reader-text\">Ouvrir le modal d&#039;image<\/span><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"676\" src=\"https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/09\/789_0926_Dreamforce_T09_Salesforce-and-NVIDIA-Launch-Cerebro-a-Reasoning-Model-Custom-Built-for-the-Enterprise_v2_091126-1-1-1.jpg?strip=all&#038;quality=95\" alt=\"NVIDIA compressed\" class=\"wp-image-3645\" srcset=\"https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/09\/789_0926_Dreamforce_T09_Salesforce-and-NVIDIA-Launch-Cerebro-a-Reasoning-Model-Custom-Built-for-the-Enterprise_v2_091126-1-1-1.jpg 1200w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/09\/789_0926_Dreamforce_T09_Salesforce-and-NVIDIA-Launch-Cerebro-a-Reasoning-Model-Custom-Built-for-the-Enterprise_v2_091126-1-1-1.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/09\/789_0926_Dreamforce_T09_Salesforce-and-NVIDIA-Launch-Cerebro-a-Reasoning-Model-Custom-Built-for-the-Enterprise_v2_091126-1-1-1.jpg?w=768&amp;h=433 768w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/09\/789_0926_Dreamforce_T09_Salesforce-and-NVIDIA-Launch-Cerebro-a-Reasoning-Model-Custom-Built-for-the-Enterprise_v2_091126-1-1-1.jpg?w=1024&amp;h=577 1024w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/09\/789_0926_Dreamforce_T09_Salesforce-and-NVIDIA-Launch-Cerebro-a-Reasoning-Model-Custom-Built-for-the-Enterprise_v2_091126-1-1-1.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/09\/789_0926_Dreamforce_T09_Salesforce-and-NVIDIA-Launch-Cerebro-a-Reasoning-Model-Custom-Built-for-the-Enterprise_v2_091126-1-1-1.jpg?w=500&amp;h=282 500w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/09\/789_0926_Dreamforce_T09_Salesforce-and-NVIDIA-Launch-Cerebro-a-Reasoning-Model-Custom-Built-for-the-Enterprise_v2_091126-1-1-1.jpg?w=150&amp;h=85 150w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/09\/789_0926_Dreamforce_T09_Salesforce-and-NVIDIA-Launch-Cerebro-a-Reasoning-Model-Custom-Built-for-the-Enterprise_v2_091126-1-1-1.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/09\/789_0926_Dreamforce_T09_Salesforce-and-NVIDIA-Launch-Cerebro-a-Reasoning-Model-Custom-Built-for-the-Enterprise_v2_091126-1-1-1.jpg?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/a><\/figure>\n<div id=\"3645-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Fermer cette fen\u00eatre de dialogue\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"676\" src=\"https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/09\/789_0926_Dreamforce_T09_Salesforce-and-NVIDIA-Launch-Cerebro-a-Reasoning-Model-Custom-Built-for-the-Enterprise_v2_091126-1-1-1.jpg?strip=all&#038;quality=95\" alt=\"NVIDIA compressed\" class=\"wp-image-3645\" srcset=\"https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/09\/789_0926_Dreamforce_T09_Salesforce-and-NVIDIA-Launch-Cerebro-a-Reasoning-Model-Custom-Built-for-the-Enterprise_v2_091126-1-1-1.jpg 1200w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/09\/789_0926_Dreamforce_T09_Salesforce-and-NVIDIA-Launch-Cerebro-a-Reasoning-Model-Custom-Built-for-the-Enterprise_v2_091126-1-1-1.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/09\/789_0926_Dreamforce_T09_Salesforce-and-NVIDIA-Launch-Cerebro-a-Reasoning-Model-Custom-Built-for-the-Enterprise_v2_091126-1-1-1.jpg?w=768&amp;h=433 768w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/09\/789_0926_Dreamforce_T09_Salesforce-and-NVIDIA-Launch-Cerebro-a-Reasoning-Model-Custom-Built-for-the-Enterprise_v2_091126-1-1-1.jpg?w=1024&amp;h=577 1024w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/09\/789_0926_Dreamforce_T09_Salesforce-and-NVIDIA-Launch-Cerebro-a-Reasoning-Model-Custom-Built-for-the-Enterprise_v2_091126-1-1-1.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/09\/789_0926_Dreamforce_T09_Salesforce-and-NVIDIA-Launch-Cerebro-a-Reasoning-Model-Custom-Built-for-the-Enterprise_v2_091126-1-1-1.jpg?w=500&amp;h=282 500w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/09\/789_0926_Dreamforce_T09_Salesforce-and-NVIDIA-Launch-Cerebro-a-Reasoning-Model-Custom-Built-for-the-Enterprise_v2_091126-1-1-1.jpg?w=150&amp;h=85 150w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/09\/789_0926_Dreamforce_T09_Salesforce-and-NVIDIA-Launch-Cerebro-a-Reasoning-Model-Custom-Built-for-the-Enterprise_v2_091126-1-1-1.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/09\/789_0926_Dreamforce_T09_Salesforce-and-NVIDIA-Launch-Cerebro-a-Reasoning-Model-Custom-Built-for-the-Enterprise_v2_091126-1-1-1.jpg?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">Koa comprend ainsi la mani\u00e8re dont les entreprises fonctionnent, notamment leurs processus, leurs workflows et leur cadre op\u00e9rationnel. Salesforce dispose d&rsquo;un <a href=\"https:\/\/www.salesforceairesearch.com\/crm-benchmark\">banc d&rsquo;essai des agents IA pour le CRM<\/a>. Celui-ci \u00e9value les mod\u00e8les sur un ensemble de t\u00e2ches concr\u00e8tes comme la mise \u00e0 jour d\u2019une opportunit\u00e9 commerciale, l\u2019attribution d\u2019une demande au bon interlocuteur ou la planification d\u2019un suivi client, Koa \u00e9gale ou d\u00e9passe d\u00e9j\u00e0 les performances des mod\u00e8les de r\u00e9f\u00e9rence sur les principales actions CRM, avec trois fois moins d\u2019erreurs. Salesforce contr\u00f4le les param\u00e8tres du mod\u00e8le et r\u00e9alise l\u2019int\u00e9gralit\u00e9 du post-entra\u00eenement et de l\u2019inf\u00e9rence au sein de son propre p\u00e9rim\u00e8tre de confiance. Les clients disposent ainsi d\u2019un mod\u00e8le sp\u00e9cialis\u00e9, h\u00e9berg\u00e9 par Salesforce, pour leurs cas d\u2019usage bas\u00e9s sur Agentforce.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Salesforce et NVIDIA int\u00e8grent \u00e9galement \u00e0 <a href=\"https:\/\/www.salesforce.com\/government\/\">Missionforce<\/a> des mod\u00e8les fond\u00e9s sur Nemotron ainsi que les capacit\u00e9s de calcul acc\u00e9l\u00e9r\u00e9 de NVIDIA. Les administrations et les organisations hautement r\u00e9glement\u00e9es peuvent ainsi b\u00e9n\u00e9ficier du m\u00eame niveau de contr\u00f4le sur leurs mod\u00e8les, leurs donn\u00e9es et leur environnement de d\u00e9ploiement. Ensemble, les deux entreprises rendent l\u2019IA adapt\u00e9e \u00e0 des missions sp\u00e9cifiques accessibles dans les clouds priv\u00e9s, les r\u00e9seaux internet isol\u00e9s et d\u2019autres environnements s\u00e9curis\u00e9s.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size wp-block-paragraph\"><em>Ce que Salesforce a construit de plus pr\u00e9cieux n\u2019est pas sa plateforme, mais une masse de connaissances accumul\u00e9es \u00e0 partir de l\u2019activit\u00e9 concr\u00e8te des entreprises. Avec Koa, cette connaissance est directement int\u00e9gr\u00e9e au mod\u00e8le. Nous avons entra\u00een\u00e9 un moteur de raisonnement qui comprend la structure d\u2019une transaction commerciale, le cycle de vie d\u2019une demande faite au service client et les workflows propres \u00e0 chaque secteur. Il s\u2019agit d\u2019une forme d\u2019intelligence diff\u00e9rente, qui fonctionne enti\u00e8rement au sein du p\u00e9rim\u00e8tre de confiance de l\u2019entreprise. \u00bb<\/em> <\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\"><strong>\u2014 Marc Benioff, pr\u00e9sident-directeur g\u00e9n\u00e9ral de Salesforce<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size wp-block-paragraph\"><em>L\u2019IA ouvre de nouvelles perspectives dans le domaine des logiciels. Chaque entreprise a besoin d\u2019une IA utile, adapt\u00e9e \u00e0 ses connaissances, \u00e0 son expertise et \u00e0 ses m\u00e9thodes de travail. Les mod\u00e8les ouverts NVIDIA Nemotron fournissent \u00e0 Salesforce le socle n\u00e9cessaire pour transformer plusieurs d\u00e9cennies d\u2019expertise des entreprises en une IA sp\u00e9cialis\u00e9e avec Koa : un mod\u00e8le CRM capable de raisonner et d\u2019agir de mani\u00e8re s\u00e9curis\u00e9e. \u00bb<\/em> <\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\"><strong><em>\u2014 <\/em><\/strong> <strong>Jensen Huang, fondateur et pr\u00e9sident-directeur g\u00e9n\u00e9ral de NVIDIA<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/blockquote>\n\n\n\n<h2 id=\"h-ce-qui-distingue-koa\" class=\"wp-block-heading\"><strong>Ce qui distingue Koa<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Aucune donn\u00e9e client n\u2019a \u00e9t\u00e9 utilis\u00e9e pour entra\u00eener le mod\u00e8le de raisonnement Koa. Son corpus d\u2019entra\u00eenement repose exclusivement sur des sc\u00e9narios synth\u00e9tiques reproduisant les capacit\u00e9s de raisonnement, d\u2019utilisation des outils et de prise de d\u00e9cision mobilis\u00e9es par les agents Agentforce dans les workflows CRM : g\u00e9n\u00e9ration de prospects, qualification des opportunit\u00e9s commerciales et r\u00e9solution des demandes de service tout au long du cycle de vie client.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Au lieu de s\u2019appuyer sur des contenus g\u00e9n\u00e9ralistes, ces sc\u00e9narios ont \u00e9t\u00e9 con\u00e7us pour simuler des processus d\u2019entreprise r\u00e9els dans plus de 14 secteurs, notamment l\u2019industrie, les services financiers, la sant\u00e9 et le voyage. Chaque sc\u00e9nario associait un profil utilisateur \u00e0 des t\u00e2ches pr\u00e9cises, puis d\u00e9finissait la s\u00e9quence d\u2019actions et d\u2019appels d\u2019outils qu\u2019un agent devait ex\u00e9cuter pour les mener \u00e0 bien.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour proc\u00e9der au post-entra\u00eenement du mod\u00e8le, Salesforce a utilis\u00e9 l\u2019apprentissage supervis\u00e9, ou <em>Supervised Fine-Tuning<\/em> (SFT), ainsi que l\u2019apprentissage par renforcement fond\u00e9 sur la m\u00e9thode <em>Group Relative Policy Optimization<\/em> (GRPO), au moyen de <em>NVIDIA NeMo RL, NeMo Gym<\/em> et <em>NeMo AutoModel<\/em>. En l\u2019entra\u00eenant sur un ensemble cibl\u00e9 de t\u00e2ches prioritaires pour les entreprises, Salesforce a approfondi l\u2019expertise du mod\u00e8le. Celui-ci a ainsi appris non seulement \u00e0 fournir la bonne r\u00e9ponse, mais \u00e9galement \u00e0 ex\u00e9cuter, \u00e9tape par \u00e9tape, les actions n\u00e9cessaires pour atteindre un objectif.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les <a href=\"https:\/\/www.nvidia.com\/en-us\/glossary\/open-models\/\">mod\u00e8les ouverts<\/a> NVIDIA Nemotron ont donn\u00e9 \u00e0 Salesforce la ma\u00eetrise n\u00e9cessaire pour int\u00e9grer directement l\u2019intelligence CRM au mod\u00e8le. Salesforce contr\u00f4le les param\u00e8tres du mod\u00e8le et ex\u00e9cute Koa au sein de sa propre infrastructure, afin qu\u2019aucune donn\u00e9e client ne sorte du p\u00e9rim\u00e8tre de confiance pendant l\u2019inf\u00e9rence.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Koa est d\u00e9j\u00e0 utilis\u00e9 en interne chez Salesforce, notamment par un agent int\u00e9gr\u00e9 \u00e0 Slack qui aide les collaborateurs \u00e0 trouver des informations et \u00e0 accomplir leurs t\u00e2ches quotidiennes. Le mod\u00e8le entre d\u00e9sormais en phase pilote aupr\u00e8s de plusieurs clients, parmi lesquels <a href=\"https:\/\/www.salesforce.com\/customer-stories\/1800-accountant\/\">1-800Accountant<\/a>, <a href=\"https:\/\/www.salesforce.com\/customer-stories\/bcu\/\">Baxter Credit Union<\/a>, <a href=\"https:\/\/www.salesforce.com\/customer-stories\/engine\/\">Engine<\/a>, <a href=\"https:\/\/www.salesforce.com\/customer-stories\/formula-one\/\">Formula 1<\/a>, <a href=\"https:\/\/www.salesforce.com\/customer-stories\/uchicago-medicine\/\">UChicago Medicine<\/a> et <a href=\"https:\/\/www.salesforce.com\/ap\/customer-stories\/xero\/\">Xero<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u00ab Le m\u00e9tier de la comptabilit\u00e9 suppose de naviguer entre les r\u00e8gles fiscales, les donn\u00e9es financi\u00e8res, les documents et la situation particuli\u00e8re de chaque client. Koa permet \u00e0 nos agents de raisonner \u00e9tape par \u00e9tape sur cette complexit\u00e9 et d\u2019utiliser les outils adapt\u00e9s tout au long du processus. Nous pouvons ainsi mettre davantage l\u2019expertise de nos comptables au service de chaque interaction et aider nos clients \u00e0 parvenir plus rapidement au r\u00e9sultat recherch\u00e9. \u00bb<\/em> <strong>\u2014 Ryan Teeples, directeur de la strat\u00e9gie de 1-800Accountant<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u00ab Nos membres s\u2019adressent \u00e0 nous avec des objectifs pr\u00e9cis, qu\u2019il s\u2019agisse d\u2019acheter un logement, de g\u00e9rer leur argent ou de pr\u00e9parer l\u2019avenir. Koa peut aider nos agents num\u00e9riques \u00e0 comprendre toute la complexit\u00e9 et le contexte associ\u00e9s \u00e0 ces objectifs, puis \u00e0 raisonner \u00e0 partir des informations, des outils et des r\u00e8gles n\u00e9cessaires pour accompagner leur r\u00e9alisation. Nous disposons ainsi d\u2019un moyen de rendre chaque interaction plus pertinente, plus personnalis\u00e9e et plus utile. \u00bb<\/em> <strong>\u2014 John Sahagian, vice-pr\u00e9sident senior et directeur des donn\u00e9es de Baxter Credit Union<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u00ab Chez Engine, nous construisons l\u2019avenir du voyage d\u2019affaires, ce qui passe d\u2019abord par la capacit\u00e9 donn\u00e9e \u00e0 nos \u00e9quipes de fournir un service de qualit\u00e9. Le voyage d\u2019affaires comporte de nombreux param\u00e8tres. Nous n\u2019avons pas besoin d\u2019un mod\u00e8le d\u2019IA qui se contente de para\u00eetre convaincant, mais d\u2019un mod\u00e8le capable de raisonner avec pr\u00e9cision sur des probl\u00e8mes complexes compos\u00e9s de plusieurs \u00e9tapes. Notre collaboration avec Salesforce et NVIDIA sur un mod\u00e8le de raisonnement sp\u00e9cialement con\u00e7u pour Agentforce nous permet d\u2019aller plus loin et plus vite dans cette direction. \u00bb<\/em> <strong>\u2014 Elia Wallen, fondateur et pr\u00e9sident-directeur g\u00e9n\u00e9ral d\u2019Engine<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u00ab Dans le secteur de la sant\u00e9, certaines des missions les plus importantes s\u2019effectuent en coulisses : coordonner les informations, g\u00e9rer des processus complexes et veiller \u00e0 ce que la bonne \u00e9tape intervienne au bon moment. Koa peut prendre en charge ces workflows longs et compos\u00e9s de plusieurs \u00e9tapes, et aider nos \u00e9quipes \u00e0 en g\u00e9rer plus efficacement la complexit\u00e9. Elles disposent ainsi de davantage de temps et de capacit\u00e9s pour se consacrer \u00e0 l\u2019essentiel : prendre soin des patients. \u00bb<\/em> <strong>\u2014 Andrew Chang, directeur marketing de UChicago Medicine<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Une intelligence adapt\u00e9e \u00e0 chaque mission<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour pouvoir d\u00e9ployer l\u2019IA, de nombreuses administrations et organisations soumises \u00e0 des r\u00e9glementations strictes doivent garder le contr\u00f4le de leurs mod\u00e8les et de leurs donn\u00e9es d\u2019entra\u00eenement. Elles doivent \u00e9galement pouvoir les d\u00e9ployer dans des environnements sp\u00e9cialis\u00e9s \u2014 clouds priv\u00e9s, r\u00e9seaux classifi\u00e9s ou syst\u00e8mes enti\u00e8rement isol\u00e9s d\u2019Internet \u2014 qui ne sont jamais connect\u00e9s \u00e0 une infrastructure publique.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Salesforce int\u00e8gre les mod\u00e8les et les capacit\u00e9s de calcul acc\u00e9l\u00e9r\u00e9 de NVIDIA \u00e0 Missionforce afin de permettre aux acteurs des secteurs sensibles d\u2019entra\u00eener, d\u2019ajuster et de d\u00e9ployer des mod\u00e8les adapt\u00e9s \u00e0 leurs missions, \u00e0 partir de leurs propres donn\u00e9es critiques.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les mod\u00e8les NVIDIA ayant fait l\u2019objet d\u2019un post-entra\u00eenement alimenteront les agents de Missionforce Operations, une solution qui num\u00e9rise et automatise les processus complexes des administrations, notamment les achats, la gestion des fournisseurs et la logistique. Entra\u00een\u00e9s sur les donn\u00e9es op\u00e9rationnelles et la terminologie propres \u00e0 chaque organisation, ces mod\u00e8les sp\u00e9cialis\u00e9s permettent aux agents de raisonner sur les processus administratifs et op\u00e9rationnels internes, puis d\u2019agir directement dans l\u2019environnement du client, y compris au sein de r\u00e9seaux isol\u00e9s d\u2019Internet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les deux entreprises travaillent \u00e9galement \u00e0 l\u2019int\u00e9gration de mod\u00e8les NVIDIA ayant fait l\u2019objet d\u2019un post-entra\u00eenement dans d\u2019autres fonctionnalit\u00e9s de Missionforce. Les clients pourront ainsi concevoir et ex\u00e9cuter des mod\u00e8les sur leur propre infrastructure pour r\u00e9pondre \u00e0 des besoins sp\u00e9cialis\u00e9s.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Disponibilit\u00e9<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Koa<\/strong> est actuellement disponible dans Agentforce aupr\u00e8s d\u2019une s\u00e9lection de clients en phase pilote. Sa disponibilit\u00e9 g\u00e9n\u00e9rale dans les r\u00e9gions am\u00e9ricaines est pr\u00e9vue pour l\u2019hiver 2026.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Missionforce Operations<\/strong> est une solution actuellement disponible pour tous les clients aux Etats-Unis. Les mod\u00e8les NVIDIA ayant fait l\u2019objet d\u2019un post-entra\u00eenement seront propos\u00e9s \u00e0 une s\u00e9lection de clients en octobre 2026.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Koa s\u2019appuie sur 27 ans d\u2019expertise de Salesforce dans le CRM pour permettre aux agents de raisonner sur les t\u00e2ches complexes et compos\u00e9es de plusieurs \u00e9tapes propres aux entreprises. Cette collaboration int\u00e8gre \u00e9galement les mod\u00e8les ouverts et les fonctionnalit\u00e9s de calcul acc\u00e9l\u00e9r\u00e9 de NVIDIA. Missionforce b\u00e9n\u00e9ficie de cette int\u00e9gration, afin de permettre aux administrations et [&hellip;]<\/p>\n","protected":false},"author":742,"featured_media":0,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[41,45],"sf_theme":[],"sf_topic":[],"sf_product":[62],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[],"sf_collection":[492],"sf_visibility":[],"coauthors":[405],"class_list":["post-3652","sf_press_release","type-sf_press_release","status-publish","hentry","sf_content_type-news-announcements","sf_content_type-press-releases","sf_product-agentforce","sf_collection-dreamforce-2026"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce d\u00e9voile Koa, son premier mod\u00e8le de raisonnement d\u00e9di\u00e9 au CRM, con\u00e7u \u00e0 partir de NVIDIA Nemotron - Salesforce<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce d\u00e9voile Koa, son premier mod\u00e8le de raisonnement d\u00e9di\u00e9 au CRM, con\u00e7u \u00e0 partir de NVIDIA Nemotron\" \/>\n<meta property=\"og:description\" content=\"Koa s\u2019appuie sur 27 ans d\u2019expertise de Salesforce dans le CRM pour permettre aux agents de raisonner sur les t\u00e2ches complexes et compos\u00e9es de plusieurs \u00e9tapes propres aux entreprises. 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Missionforce b\u00e9n\u00e9ficie de cette int\u00e9gration, afin de permettre aux administrations et [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/fr\/news\/press-releases\/2026\/09\/15\/salesforce-devoile-koa-son-premier-modele-de-raisonnement-dedie-au-crm-concu-a-partir-de-nvidia-nemotron\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-15T16:12:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/fr\/news\/wp-content\/uploads\/sites\/23\/2026\/09\/789_0926_Dreamforce_T09_Salesforce-and-NVIDIA-Launch-Cerebro-a-Reasoning-Model-Custom-Built-for-the-Enterprise_v2_091126-1-1-1.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"Marion Lariviere\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/fr\\\/news\\\/press-releases\\\/2026\\\/09\\\/15\\\/salesforce-devoile-koa-son-premier-modele-de-raisonnement-dedie-au-crm-concu-a-partir-de-nvidia-nemotron\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/fr\\\/news\\\/press-releases\\\/2026\\\/09\\\/15\\\/salesforce-devoile-koa-son-premier-modele-de-raisonnement-dedie-au-crm-concu-a-partir-de-nvidia-nemotron\\\/\"},\"author\":[{\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/fr\\\/news\\\/#\\\/schema\\\/person\\\/8a9c51bcdcfacc4c262b6b77e2b3dfef\"}],\"headline\":\"Salesforce d\u00e9voile Koa, son premier mod\u00e8le de raisonnement d\u00e9di\u00e9 au CRM, con\u00e7u \u00e0 partir de NVIDIA Nemotron\",\"datePublished\":\"2026-09-15T16:12:23+00:00\",\"dateModified\":\"2026-09-15T16:12:24+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/fr\\\/news\\\/press-releases\\\/2026\\\/09\\\/15\\\/salesforce-devoile-koa-son-premier-modele-de-raisonnement-dedie-au-crm-concu-a-partir-de-nvidia-nemotron\\\/\"},\"wordCount\":1817,\"image\":{\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/fr\\\/news\\\/press-releases\\\/2026\\\/09\\\/15\\\/salesforce-devoile-koa-son-premier-modele-de-raisonnement-dedie-au-crm-concu-a-partir-de-nvidia-nemotron\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.salesforce.com\\\/fr\\\/news\\\/wp-content\\\/uploads\\\/sites\\\/23\\\/2026\\\/09\\\/789_0926_Dreamforce_T09_Salesforce-and-NVIDIA-Launch-Cerebro-a-Reasoning-Model-Custom-Built-for-the-Enterprise_v2_091126-1-1-1.jpg\",\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/fr\\\/news\\\/press-releases\\\/2026\\\/09\\\/15\\\/salesforce-devoile-koa-son-premier-modele-de-raisonnement-dedie-au-crm-concu-a-partir-de-nvidia-nemotron\\\/\",\"url\":\"https:\\\/\\\/www.salesforce.com\\\/fr\\\/news\\\/press-releases\\\/2026\\\/09\\\/15\\\/salesforce-devoile-koa-son-premier-modele-de-raisonnement-dedie-au-crm-concu-a-partir-de-nvidia-nemotron\\\/\",\"name\":\"Salesforce d\u00e9voile Koa, son premier mod\u00e8le de raisonnement d\u00e9di\u00e9 au CRM, con\u00e7u \u00e0 partir de NVIDIA Nemotron - 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