As data intelligence becomes more prevalent as a way for companies to understand and serve customers better, it is critical that companies remain accountable to every individual’s right to privacy and security. As the #1 CRM platform, Salesforce provides companies like yours with the tools to build trust while enhancing customer experiences. Gain increased transparency and control of your customers' data, all while harnessing the power of that data to connect with customers in new ways. 
 
 
You may need to delete customer data in order to comply with data protection and privacy regulations. The Salesforce Platform offers a rich set of features to help you meet your obligations under the GDPR. Salesforce allows customers to delete personal data at both an organizational level and an individual level. Deletions of Salesforce instances (orgs) are synced regularly.
You can use the Salesforce Platform to help you honor your customers’ requests to export their data. Data can be extracted via both UI-driven as well as API-driven methods, including reports and report/dashboard APIs, data loader, Apex, SOAP and REST APIs, and third-party ETL tools. Export formats include CSV, JSON, and XML.
 
Salesforce Platform helps you comply with data protection and privacy regulations with out-of-the-box support for indicating do not call, email opt-out, and fax opt-out preferences. The Salesforce Platform also now includes an Individual Object for tracking privacy preferences across multiple roles in your organization which can relate to one or many Contacts, Leads, Person Accounts, and custom object records.
On the Salesforce Platform, records can be identified, exported, and deleted upon receiving a verified request to restrict processing. If the restriction is lifted at a later date, the records can be re-imported.
 
Salesforce offers customers a robust data processing addendum containing strong privacy commitments that few software companies can match. This addendum contains data transfer frameworks ensuring that our customers can lawfully transfer personal data to Salesforce outside of the European Economic Area by relying depending on the service on Binding Corporate Rules, our Privacy Shield certification, or the Standard Contractual Clauses. This addendum also contains specific provisions to assist customers in their compliance with the GDPR.
Salesforce has security built into every layer of the Platform. The infrastructure layer comes with replication, backup, and disaster recovery planning. Network services has encryption in transit and advanced threat detection. Our application services implement identity, authentication, and user permissions. We also offer an additional layer of trust with Salesforce Shield, including Platform Encryption, Event Monitoring, and Field Audit Trail.
 
 

We are committed to our customers’ success, including compliance with the GDPR.”

PRESIDENT, LEGAL AND GENERAL COUNSEL, AMY WEAVER
 
- Raise awareness of the importance of GDPR compliance with organization leaders
- Obtain executive support for necessary staff resources and financial investments
- Choose someone to lead the effort in becoming GDPR-compliant
- Build a steering committee of key functional leaders
- Identify privacy champions throughout the organization 
- Review existing privacy and security efforts to identify strengths and weaknesses
- Identify all the systems where the organization stores personal data, and create a data inventory
- Create a register of data processing activities and carry out a privacy impact assessment for each high-risk activity
- Document compliance
- Ensure privacy notices are present wherever personal data is collected
- Implement controls to limit the organization’s use of data to the purposes for which it collected the data
- Establish mechanisms to manage data subject consent preferences
- Implement appropriate administrative, physical, and technological security measures and processes to detect and respond to security breaches
- Establish procedures for responding to data subject requests for access, rectification, objection, restriction, portability, and deletion (right to be forgotten)
- Enter into contracts with affiliates and vendors that collect or receive personal data
- Establish a privacy impact assessments process
- Administer employee and vendor privacy and security awareness training
- Compile copies of privacy notices and consent forms, the data inventory and register of data processing activities, written policies and procedures, training materials, intracompany data transfer agreements, and vendor contracts
- If required, appoint a data protection officer and identify the appropriate EU supervisory authority
- Conduct periodic risk assessments