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Modernize Case Management

Unlock agent productivity with case insights and AI-powered automation with case management software designed for public sector.

Increase productivity and resolve cases faster.

Say bye to siloed systems with case management software to streamline complex processes, boost employee productivity, and transform customer experiences. Find smarter, more efficient ways to manage cases; ensuring your government agency operates at its best, delivering unparalleled service to customers.

An illustration of a Astro connecting apps

Unlock insights with connected data.

  • Break down information silos. Connect data from legacy and third party systems and speed up digital transformation across your entire organization.
  • Make smarter decisions with comprehensive insights. Get real-time case information, including status, trends, and performance metrics when you need it.
  • Enhance mission-critical operations. Extend your own APIs to power intra-agency facilitation, streamline data entry responsibilities and reduce errors from manual processing tasks.
A screenshot of Einstein helping a government employee with a case management issue

Do more with AI and automation.

  • Enhance case classifications. Boost efficiency by using Einstein to analyze previous cases, automate new data entry, classify cases appropriately, and route them to the right agent or queue.
  • Establish next best actions. Give agents the right recommendations, right when they need them. Guide agents with AI-generated suggested actions crafted from your trusted data.
  • Utilize bot builder. Launch a chatbot that integrates with your Salesforce data in a few clicks. Automate routine tasks — like providing common answers or performing typical processes — and help your team do more.
An illustration of the modernize case management solution at work

Build on a trusted platform.

  • Establish security and compliance. Ensure the highest levels of security and compliance with industry standards, protecting sensitive government data and maintaining the trust of citizens.
  • Improve reliability and uptime. Rely on a platform with robust infrastructure, minimizing downtime and ensuring that government operations run smoothly without interruptions.
  • Utilize a proven solution. Choose a case management solution with a proven track record in government, offering reliability, stability, and the assurance that your operations are built on a trusted foundation.

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Government Case Management FAQ

Salesforce Case Management software helps government agencies manage customer interactions across channels, from self-service and phone to messaging and email. It supports the full case management lifecycle by integrating critical data points from multiple systems into a single, secure platform.

When choosing case management software, consider factors like your business needs, scalability, and integration capabilities. Understand the features offered, evaluate pricing models and success plans, trial different options, and prioritize solutions that align with your specific requirements.

At Salesforce our #1 value is Trust. Our solutions are built on a trusted platform that is designed to meet unique compliance needs for government agencies and contractors. Learn more about our committment to compliance here [].