In the last five years, consumer financial services experienced some of the greatest upheavals in history. We recently published CHANGE AGENTS, a report exploring four trends in the rapidly changing environment of consumer financial services, and their impact on service design.

The gravitytank team supplemented independent research and analysis by interviewing experts from many different parts of the financial services industry.

Trends covered in this report include:

> Financial Services For The People
> Money Redefined
> Frictionless Payments
> Live Budgeting

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