When it comes to selecting the right platform for your customer service team, the options and features available seem to change daily. This is great news for your customers, because when you choose the right technology, you’re on your way to improving customer experience and your business’s reputation.
Here are 52 reasons why Salesforce Service Cloud is the undisputed top customer service solution for businesses of all sizes.
Salesforce Service Cloud is the industry standard for integrated, powerful software that enables customer service departments to run as efficiently as possible. The advantages to its straight-out-of-the-box usability center around your team being able to immediately work more effectively.
As important as it is to treat every individual customer, it’s just as necessary and paramount to your company’s success to have a good, well-rounded overview of your customer service department’s activities. Answer questions about average response times, customer satisfaction scores, and more with data-driven metrics. With these reports you have clear direction and quantitative ways to improve.
The overarching view of your customer service department’s productivity is a compilation of all the interactions your reps have with customers. Each customer expects to be treated like an individual, and the only way to ensure that happens is with the ability to keep detailed records of every interaction in one centralized location. A powerful customer service platform will do that for you.
Some customers want to learn more about your products and services, or they prefer to answer their questions on their own. This is where the ability to build communities and knowledge bases come into play. With these two features on your site, your customers have the opportunity to come together, learn, discuss, and help each other. And when deployed properly, these solutions alleviate the everyday, simple customer service requests and allow your team to focus on serving people who need their help the most.
Another important step in empowering customers is to listen to them. Employ surveys to hear straight from customers what your team is doing well, as well as what they can improve.
The best way to keep your customer service team running as efficiently as possible is to manage their workflow. Scheduling and routing tasks to the most capable agents ensures customers are taken care of as quickly as possible.
Customer service has moved beyond an agent sitting at a computer. Today, you can help your customers from anywhere—and sometimes you don’t even need an internet connection to do it.
When you work from the cloud, you can log in from anywhere at any time. And the added accessibility of working directly from your smartphone with the same powerful software means no customer service request is too intense, even when you’re away from your desk.
A cloud-based customer service platform means no matter where you are or the time of day, customers can turn to you for help. When that platform integrates with your other software, including your CRM and marketing technology, your company’s ability to communicate internally and externally improves.
From training new employees to working alongside your highest-paying customers, you need technology that can keep up with your business, empower your employees and customers, and make sure your customer service team works like a well-oiled machine.
The best way to see how Salesforce is revolutionizing customer service is with a guided tour of Service Cloud. With the guided tour, we can show you how Service Cloud shines in several common use cases and scenarios.
Questions? Our reps have answers. 1-800-667-6389