{"id":1146,"date":"2023-12-21T10:00:00","date_gmt":"2023-12-21T10:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=1146"},"modified":"2024-01-16T15:32:43","modified_gmt":"2024-01-16T15:32:43","slug":"ai-strategy-guide-make-data-ai-crm-your-trusted-formula-chapter-3","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/il\/blog\/ai-strategy-guide-make-data-ai-crm-your-trusted-formula-chapter-3\/","title":{"rendered":"\u05de\u05d3\u05e8\u05d9\u05da \u05d0\u05e1\u05d8\u05e8\u05d8\u05d2\u05d9 \u05dc\u05d1\u05d9\u05e0\u05d4 \u05de\u05dc\u05d0\u05db\u05d5\u05ea\u05d9\u05ea: \u05e4\u05e8\u05e7 3 &#8211; \u05d4\u05db\u05d9\u05e0\u05d5 \u05d0\u05ea \u05d0\u05e0\u05e9\u05d9 \u05d4\u05e6\u05d5\u05d5\u05ea"},"content":{"rendered":"\n<p>\u05d1\u05d9\u05e0\u05d4 \u05de\u05dc\u05d0\u05db\u05d5\u05ea\u05d9\u05ea \u05d9\u05d5\u05e6\u05e8\u05ea (Generative AI) \u05db\u05d1\u05e8 \u05e2\u05d5\u05d6\u05e8\u05ea \u05dc\u05d7\u05d1\u05e8\u05d5\u05ea \u05dc\u05d1\u05e0\u05d5\u05ea \u05e7\u05e9\u05e8\u05d9 \u05dc\u05e7\u05d5\u05d7\u05d5\u05ea \u05d7\u05d6\u05e7\u05d9\u05dd \u05d9\u05d5\u05ea\u05e8 \u05d5\u05dc\u05e9\u05e0\u05d5\u05ea \u05d0\u05ea \u05d4\u05d0\u05d5\u05e4\u05df \u05e9\u05d1\u05d5 \u05e2\u05e1\u05e7\u05d9\u05dd \u05e4\u05d5\u05e2\u05dc\u05d9\u05dd. \u05d1\u05de\u05d3\u05e8\u05d9\u05da \u05d1\u05df 3 \u05e4\u05e8\u05e7\u05d9\u05dd \u05d6\u05d4, \u05ea\u05db\u05d9\u05e8\u05d5 \u05d0\u05ea \u05d4\u05d3\u05e8\u05db\u05d9\u05dd \u05dc\u05d4\u05e4\u05d9\u05e7 \u05d0\u05ea \u05d4\u05de\u05e8\u05d1 \u05de\u05d4\u05d4\u05e9\u05e7\u05e2\u05d4 \u05e9\u05dc\u05db\u05dd \u05d1\u05d1\u05d9\u05e0\u05d4 \u05d4\u05de\u05dc\u05d0\u05db\u05d5\u05ea\u05d9\u05ea \u05d1\u05d0\u05de\u05e6\u05e2\u05d5\u05ea \u05e2\u05d6\u05e8\u05d4 \u05dc\u05e6\u05d5\u05d5\u05ea\u05d9\u05dd \u05e9\u05dc\u05db\u05dd \u05d1\u05d4\u05e8\u05d7\u05d1\u05ea \u05de\u05e2\u05e8\u05da \u05d4\u05d9\u05db\u05d5\u05dc\u05d5\u05ea \u05d5\u05d4\u05db\u05d9\u05e9\u05d5\u05e8\u05d9\u05dd \u05e9\u05dc\u05d4\u05dd.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/il\/blog\/2023\/AIStrategy_Guide_Make_Data_AI_CRM_Your_Trusted_Formula.html\" target=\"_blank\" rel=\"noreferrer noopener\">\u05dc\u05e4\u05e8\u05e7 1 &#8211; \u05ea\u05db\u05e0\u05e0\u05d5 \u05d0\u05ea \u05d4\u05d2\u05d9\u05e9\u05d4 \u05e9\u05dc\u05db\u05dd<br><\/a><a href=\"https:\/\/www.salesforce.com\/il\/blog\/2023\/AI_Strategy_Guide_Make_Data_AI_CRM_Your_Trusted_Formula_Chapter_2.html\" target=\"_blank\" rel=\"noreferrer noopener\">\u05dc\u05e4\u05e8\u05e7 2&nbsp; &#8211; \u05d4\u05db\u05d9\u05e0\u05d5 \u05d0\u05ea \u05d4\u05d8\u05db\u05e0\u05d5\u05dc\u05d5\u05d2\u05d9\u05d4<\/a><\/p>\n\n\n\n<p><strong>\u05d4\u05e7\u05d9\u05de\u05d5 \u05e6\u05d5\u05d5\u05ea \u05e2\u05d1\u05d5\u05d3\u05d4 \u05e9\u05de\u05d5\u05db\u05df \u05dc\u05d1\u05d9\u05e0\u05d4 \u05de\u05dc\u05d0\u05db\u05d5\u05ea\u05d9\u05ea<\/strong><\/p>\n\n\n\n<p>\u05db\u05e9\u05d4\u05d8\u05db\u05e0\u05d5\u05dc\u05d5\u05d2\u05d9\u05d4 \u05de\u05e9\u05ea\u05e0\u05d4 \u05d1\u05de\u05d4\u05d9\u05e8\u05d5\u05ea, \u05e9\u05d9\u05d8\u05d5\u05ea \u05d4\u05d4\u05db\u05e9\u05e8\u05d4 \u05e9\u05dc\u05db\u05dd \u05e6\u05e8\u05d9\u05db\u05d5\u05ea \u05dc\u05e2\u05de\u05d5\u05d3 \u05d1\u05e7\u05e6\u05d1.<a href=\"https:\/\/www.salesforce.com\/news\/stories\/generative-ai-ethics-survey\/\" target=\"_blank\" rel=\"noreferrer noopener\">&nbsp;\u05d1\u05e2\u05d5\u05d3 \u05e9\u05e9\u05e0\u05d9 \u05e9\u05dc\u05d9\u05e9\u05d9\u05dd \u05de\u05d4\u05e2\u05d5\u05d1\u05d3\u05d9\u05dd \u05de\u05e9\u05ea\u05de\u05e9\u05d9\u05dd \u05d0\u05d5 \u05de\u05ea\u05db\u05e0\u05e0\u05d9\u05dd \u05dc\u05d4\u05e9\u05ea\u05de\u05e9 \u05d1-AI \u05d2\u05e0\u05e8\u05d8\u05d9\u05d1\u05d9 \u05d1\u05e2\u05d1\u05d5\u05d3\u05d4<\/a>, \u05d4\u05e8\u05d9 \u05e9\u05db\u05de\u05e2\u05d8 61% \u05de\u05de\u05d9 \u05e9\u05de\u05ea\u05db\u05e0\u05e0\u05d9\u05dd \u05dc\u05e9\u05dc\u05d1 \u05d0\u05ea \u05d4\u05d8\u05db\u05e0\u05d5\u05dc\u05d5\u05d2\u05d9\u05d4, \u05d0\u05d9\u05e0\u05dd \u05d9\u05d5\u05d3\u05e2\u05d9\u05dd \u05db\u05d9\u05e6\u05d3 \u05dc\u05d4\u05e9\u05ea\u05de\u05e9 \u05d1\u05de\u05e7\u05d5\u05e8\u05d5\u05ea \u05e0\u05ea\u05d5\u05e0\u05d9\u05dd \u05de\u05d4\u05d9\u05de\u05e0\u05d9\u05dd \u05d0\u05d5 \u05dc\u05e9\u05de\u05d5\u05e8 \u05e2\u05dc \u05d0\u05d1\u05d8\u05d7\u05ea \u05de\u05d9\u05d3\u05e2 \u05e8\u05d2\u05d9\u05e9.<\/p>\n\n\n\n<p>&quot;\u05d4\u05e1\u05e8\u05ea \u05d4\u05d7\u05e9\u05e9\u05d5\u05ea \u05d5\u05e2\u05d6\u05e8\u05d4 \u05dc\u05db\u05d5\u05dc\u05dd \u05d1\u05db\u05dc \u05de\u05d4 \u05e9\u05e7\u05e9\u05d5\u05e8 \u05dc\u05d4\u05d1\u05e0\u05d4 \u05e9\u05dc \u05de\u05d4 \u05d0\u05e4\u05e9\u05e8\u05d9 \u05d5\u05de\u05d4 \u05dc\u05d0, \u05d9\u05d5\u05d1\u05d9\u05dc\u05d5 \u05dc\u05e9\u05d9\u05de\u05d5\u05e9 \u05d1\u05e2\u05dc \u05e2\u05e8\u05da \u05e8\u05d1 \u05d9\u05d5\u05ea\u05e8, \u05db\u05d0\u05e9\u05e8 \u05d1\u05e2\u05dc\u05d9 \u05d4\u05e2\u05e0\u05d9\u05d9\u05df \u05d4\u05e2\u05e1\u05e7\u05d9\u05d9\u05dd \u05d5\u05d4\u05d8\u05db\u05e0\u05d9\u05d9\u05dd \u05e2\u05d5\u05d1\u05d3\u05d9\u05dd \u05d1\u05e9\u05d9\u05ea\u05d5\u05e3 \u05e4\u05e2\u05d5\u05dc\u05d4 \u05db\u05d3\u05d9 \u05dc\u05d4\u05e0\u05d9\u05e2 \u05d7\u05d3\u05e9\u05e0\u05d5\u05ea&quot;.<\/p>\n\n\n\n<p>\u05d3&quot;\u05e8 \u05d0\u05e0\u05d3\u05d9 \u05de\u05d5\u05e8, Chief Data Officer, \u05d7\u05d1\u05e8\u05ea Bentley Motors<\/p>\n\n\n\n<p><strong>\u05e9\u05d9\u05dc\u05d5\u05d1 AI \u05d1\u05d6\u05e8\u05d9\u05de\u05ea \u05d4\u05e2\u05d1\u05d5\u05d3\u05d4: 7 \u05de\u05e2\u05e8\u05db\u05d9 \u05de\u05d9\u05d5\u05de\u05e0\u05d5\u05d9\u05d5\u05ea \u05dc\u05e2\u05d5\u05d1\u05d3\u05d9\u05dd \u05e9\u05db\u05d3\u05d0\u05d9 \u05dc\u05d8\u05e4\u05d7<\/strong><\/p>\n\n\n\n<p><strong>1. \u05d4\u05e1\u05ea\u05d2\u05dc\u05d5\u05ea \u05d5\u05dc\u05de\u05d9\u05d3\u05d4 \u05de\u05ea\u05de\u05d3\u05ea<\/strong><\/p>\n\n\n\n<p>\u05d0\u05dd \u05d4\u05e2\u05d5\u05d1\u05d3\u05d9\u05dd \u05e8\u05d5\u05e6\u05d9\u05dd \u05dc\u05d4\u05d9\u05e9\u05d0\u05e8 \u05de\u05e2\u05d5\u05d3\u05db\u05e0\u05d9\u05dd \u05ea\u05d5\u05da \u05db\u05d3\u05d9 \u05d4\u05ea\u05e7\u05d3\u05de\u05d5\u05ea \u05d4\u05d1\u05d9\u05e0\u05d4 \u05d4\u05de\u05dc\u05d0\u05db\u05d5\u05ea\u05d9\u05ea, \u05d4\u05d1\u05e1\u05d9\u05e1 \u05d9\u05d4\u05d9\u05d4 \u05e4\u05ea\u05d9\u05d7\u05d5\u05ea \u05dc\u05e9\u05d9\u05e0\u05d5\u05d9, \u05d4\u05e1\u05ea\u05d2\u05dc\u05d5\u05ea \u05d5\u05de\u05d7\u05d5\u05d9\u05d1\u05d5\u05ea \u05dc\u05dc\u05de\u05d9\u05d3\u05d4 \u05dc\u05d0\u05d5\u05e8\u05da \u05d4\u05e7\u05e8\u05d9\u05d9\u05e8\u05d4.<\/p>\n\n\n\n<p><strong>2. \u05d0\u05d5\u05e8\u05d9\u05d9\u05e0\u05d5\u05ea \u05e0\u05ea\u05d5\u05e0\u05d9\u05dd<\/strong><\/p>\n\n\n\n<p>\u05d4\u05e9\u05e7\u05d9\u05e2\u05d5 \u05d1\u05d4\u05d2\u05d3\u05dc\u05ea<a href=\"https:\/\/www.tableau.com\/learn\/whitepapers\/bring-data-literacy-your-business?_ga=2.177189542.267038751.1701695904-1702967334.1700995689&amp;_gl=1*1ru1wdo*_ga*MTcwMjk2NzMzNC4xNzAwOTk1Njg5*_ga_3VHBZ2DJWP*MTcwMTc2ODkzNy45LjEuMTcwMTc3MDcxMi4wLjAuMA..\" target=\"_blank\" rel=\"noreferrer noopener\">&nbsp;\u05d0\u05d5\u05e8\u05d9\u05d9\u05e0\u05d5\u05ea \u05d4\u05e0\u05ea\u05d5\u05e0\u05d9\u05dd<\/a>&nbsp;\u05e2\u05dc \u05d9\u05d3\u05d9 \u05e2\u05d9\u05d3\u05d5\u05d3 \u05de\u05d9\u05d5\u05de\u05e0\u05d5\u05d9\u05d5\u05ea \u05d1\u05d0\u05d9\u05e1\u05d5\u05e3 \u05e0\u05ea\u05d5\u05e0\u05d9\u05dd, \u05d4\u05db\u05e0\u05d4, \u05d7\u05e7\u05e8, \u05d4\u05d3\u05de\u05d9\u05d4 \u05d5\u05d4\u05d1\u05e0\u05ea \u05d4\u05d0\u05ea\u05d9\u05e7\u05d4 \u05e9\u05dc \u05d3\u05d0\u05d8\u05d4 \u05d5\u05e4\u05e8\u05d8\u05d9\u05d5\u05ea. \u05dc\u05d0\u05d7\u05e8 \u05de\u05db\u05df, \u05d9\u05e9 \u05dc\u05d4\u05ea\u05e2\u05de\u05e7 \u05d1\u05ea\u05e2\u05d3\u05d5\u05e3 \u05d4\u05e0\u05ea\u05d5\u05e0\u05d9\u05dd \u05d1\u05db\u05dc \u05d4\u05e7\u05e9\u05d5\u05e8 \u05dc\u05e7\u05d1\u05dc\u05ea \u05d4\u05d7\u05dc\u05d8\u05d5\u05ea \u05d5\u05ea\u05d4\u05dc\u05d9\u05db\u05d9\u05dd \u05e2\u05e1\u05e7\u05d9\u05d9\u05dd, \u05d5\u05dc\u05d4\u05ea\u05d0\u05d9\u05dd \u05d6\u05d0\u05ea \u05dc\u05ea\u05d5\u05e6\u05d0\u05d5\u05ea \u05d4\u05e2\u05e1\u05e7\u05d9\u05d5\u05ea.<\/p>\n\n\n\n<p><strong>3. \u05d9\u05d3\u05e2 \u05d1\u05ea\u05d7\u05d5\u05dd<\/strong><\/p>\n\n\n\n<p>\u05d4\u05d1\u05e0\u05ea \u05d4\u05d0\u05ea\u05d2\u05e8\u05d9\u05dd \u05d5&quot;\u05e0\u05e7\u05d5\u05d3\u05d5\u05ea \u05d4\u05db\u05d0\u05d1&quot; \u05e9\u05dc \u05d4\u05e2\u05e0\u05e3 \u05d0\u05d5 \u05d4\u05ea\u05d7\u05d5\u05dd \u05e9\u05d1\u05d5 \u05d4\u05d1\u05d9\u05e0\u05d4 \u05d4\u05de\u05dc\u05d0\u05db\u05d5\u05ea\u05d9\u05ea \u05ea\u05d9\u05d5\u05e9\u05dd, \u05db\u05d2\u05d5\u05df \u05d1\u05e8\u05d9\u05d0\u05d5\u05ea, \u05e4\u05d9\u05e0\u05e0\u05e1\u05d9\u05dd, \u05e9\u05d9\u05d5\u05d5\u05e7 \u05d0\u05d5 \u05d9\u05d9\u05e6\u05d5\u05e8.<\/p>\n\n\n\n<p><strong>4. \u05ea\u05e7\u05e9\u05d5\u05e8\u05ea \u05d5\u05e9\u05d9\u05ea\u05d5\u05e3 \u05e4\u05e2\u05d5\u05dc\u05d4<\/strong><\/p>\n\n\n\n<p>\u05d5\u05d3\u05d0\u05d5 \u05e9\u05dc\u05de\u05e0\u05d4\u05dc\u05d9\u05dd \u05d9\u05e9 \u05de\u05d9\u05d5\u05de\u05e0\u05d5\u05d9\u05d5\u05ea \u05ea\u05e7\u05e9\u05d5\u05e8\u05ea \u05d7\u05d6\u05e7\u05d5\u05ea, \u05db\u05d3\u05d9 \u05e9\u05d9\u05d5\u05db\u05dc\u05d5 \u05dc\u05d4\u05e2\u05d1\u05d9\u05e8 \u05d0\u05ea \u05d4\u05de\u05e1\u05e8\u05d9\u05dd \u05d4\u05e7\u05e9\u05d5\u05e8\u05d9\u05dd \u05dc\u05d0\u05d5\u05e4\u05df \u05e9\u05d1\u05d5&nbsp; \u05d8\u05db\u05e0\u05d5\u05dc\u05d5\u05d2\u05d9\u05d9\u05ea \u05d4\u05d1\u05d9\u05e0\u05d4 \u05d4\u05de\u05dc\u05d0\u05db\u05d5\u05ea\u05d9\u05ea \u05e9\u05dc\u05db\u05dd \u05ea\u05d9\u05d5\u05e9\u05dd \u05e2\u05dc \u05d9\u05d3\u05d9 \u05d4\u05e6\u05d5\u05d5\u05ea\u05d9\u05dd, \u05dc\u05d0\u05d5\u05e8 \u05d4\u05de\u05d8\u05e8\u05d5\u05ea \u05d4\u05d0\u05e8\u05d2\u05d5\u05e0\u05d9\u05d5\u05ea \u05d4\u05de\u05e9\u05d5\u05ea\u05e4\u05d5\u05ea.<\/p>\n\n\n\n<p><strong>5. \u05db\u05ea\u05d9\u05d1\u05ea \u05d4\u05e0\u05d7\u05d9\u05d5\u05ea (\u05e4\u05e8\u05d5\u05de\u05e4\u05d8\u05d9\u05dd)<\/strong><\/p>\n\n\n\n<p>\u05dc\u05de\u05d3\u05d5 \u05db\u05d9\u05e6\u05d3 \u05dc\u05db\u05ea\u05d5\u05d1 \u05d4\u05e0\u05d7\u05d9\u05d5\u05ea \u05dc\u05d1\u05d9\u05e0\u05d4 \u05de\u05dc\u05d0\u05db\u05d5\u05ea\u05d9\u05ea \u05db\u05d3\u05d9 \u05dc\u05d4\u05d1\u05d8\u05d9\u05d7 \u05e4\u05dc\u05d8 \u05d0\u05d9\u05db\u05d5\u05ea\u05d9.<\/p>\n\n\n\n<p><strong>6. \u05e4\u05ea\u05e8\u05d5\u05df \u05d1\u05e2\u05d9\u05d5\u05ea \u05d5\u05d7\u05e9\u05d9\u05d1\u05d4 \u05d0\u05e0\u05dc\u05d9\u05d8\u05d9\u05ea<\/strong><\/p>\n\n\n\n<p>\u05d1\u05d9\u05e0\u05d4 \u05de\u05dc\u05d0\u05db\u05d5\u05ea\u05d9\u05ea \u05d9\u05d5\u05e6\u05e8\u05ea \u05de\u05e9\u05ea\u05dc\u05d1\u05ea \u05d1\u05e6\u05d5\u05e8\u05d4 \u05d4\u05d8\u05d5\u05d1\u05d4 \u05d1\u05d9\u05d5\u05ea\u05e8 \u05db\u05d0\u05e9\u05e8 \u05e7\u05d9\u05d9\u05de\u05ea \u05d7\u05e9\u05d9\u05d1\u05d4 \u05d1\u05d9\u05e7\u05d5\u05e8\u05ea\u05d9\u05ea, \u05e0\u05e1\u05d9\u05d9\u05e0\u05d5\u05ea, \u05d4\u05d9\u05e9\u05e0\u05d5\u05ea \u05e9\u05dc \u05e4\u05e2\u05d5\u05dc\u05d5\u05ea \u05d5\u05db\u05d9\u05e9\u05d5\u05e8\u05d9 \u05e4\u05ea\u05e8\u05d5\u05df \u05d1\u05e2\u05d9\u05d5\u05ea \u05d9\u05e2\u05d9\u05dc\u05d9\u05dd.<\/p>\n\n\n\n<p><strong>7. \u05db\u05d9\u05e9\u05d5\u05e8\u05d9\u05dd \u05d8\u05db\u05e0\u05d9\u05d9\u05dd<\/strong><\/p>\n\n\n\n<p>\u05e8\u05db\u05e9\u05d5 \u05de\u05d9\u05d5\u05de\u05e0\u05d5\u05ea \u05d1\u05ea\u05db\u05e0\u05d5\u05ea (Python, R \u05d5\u05db\u05d5'), \u05e0\u05d9\u05ea\u05d5\u05d7 \u05e0\u05ea\u05d5\u05e0\u05d9\u05dd, \u05e1\u05d8\u05d8\u05d9\u05e1\u05d8\u05d9\u05e7\u05d4, \u05dc\u05de\u05d9\u05d3\u05ea \u05de\u05db\u05d5\u05e0\u05d4, \u05dc\u05de\u05d9\u05d3\u05d4 \u05e2\u05de\u05d5\u05e7\u05d4 \u05d5\u05e2\u05d9\u05d1\u05d5\u05d3 \u05e9\u05e4\u05d4 \u05d8\u05d1\u05e2\u05d9\u05ea (NLP).<\/p>\n\n\n\n<p>\u05e4\u05dc\u05d8\u05e4\u05d5\u05e8\u05de\u05ea \u05d4\u05dc\u05de\u05d9\u05d3\u05d4 \u05d4\u05de\u05e7\u05d5\u05d5\u05e0\u05ea \u05d4\u05d7\u05d9\u05e0\u05de\u05d9\u05ea \u05e9\u05dc\u05e0\u05d5,<a href=\"https:\/\/trailhead.salesforce.com\/?_ga=2.151385530.267038751.1701695904-1702967334.1700995689\" target=\"_blank\" rel=\"noreferrer noopener\">&nbsp;Trailhead<\/a>, \u05de\u05e6\u05d9\u05e2\u05d4 \u05de\u05d5\u05d3\u05d5\u05dc\u05d9\u05dd \u05d0\u05d5 &quot;\u05de\u05e1\u05dc\u05d5\u05dc\u05d9\u05dd&quot; \u05e7\u05dc\u05d9\u05dd \u05dc\u05d4\u05d1\u05e0\u05d4. \u05d4\u05dd \u05d9\u05e1\u05d9\u05d9\u05e2\u05d5 \u05dc\u05e6\u05d5\u05d5\u05ea\u05d9\u05dd \u05e9\u05dc\u05db\u05dd \u05dc\u05e8\u05db\u05d5\u05e9 \u05d0\u05ea \u05d4\u05de\u05d9\u05d5\u05de\u05e0\u05d5\u05d9\u05d5\u05ea \u05e9\u05d0\u05d5\u05ea\u05d4 \u05d4\u05dd \u05e6\u05e8\u05d9\u05db\u05d9\u05dd \u05db\u05d3\u05d9 \u05dc\u05e2\u05e9\u05d5\u05ea \u05d0\u05ea \u05d4\u05e6\u05e2\u05d3\u05d9\u05dd \u05d4\u05e8\u05d0\u05e9\u05d5\u05e0\u05d9\u05dd \u05e2\u05dd \u05d1\u05d9\u05e0\u05d4 \u05de\u05dc\u05d0\u05db\u05d5\u05ea\u05d9\u05ea \u05d9\u05d5\u05e6\u05e8\u05ea. \u05ea\u05de\u05e6\u05d0\u05d5 \u05d1\u05d4 \u05d2\u05dd \u05de\u05e1\u05dc\u05d5\u05dc\u05d9\u05dd \u05dc\u05e0\u05d9\u05ea\u05d5\u05d7 \u05e0\u05ea\u05d5\u05e0\u05d9\u05dd \u05d5\u05dc\u05de\u05d9\u05d3\u05ea \u05de\u05db\u05d5\u05e0\u05d4, \u05dc\u05e6\u05d3 \u05e0\u05d5\u05e9\u05d0\u05d9\u05dd \u05d7\u05d3\u05e9\u05d9\u05dd \u05e9\u05e0\u05d5\u05e1\u05e4\u05d9\u05dd \u05db\u05dc \u05d4\u05e2\u05ea.<\/p>\n\n\n\n<p>\u05d1\u05e0\u05d5\u05e1\u05e3, \u05ea\u05d5\u05db\u05dc\u05d5 \u05dc\u05d4\u05ea\u05e2\u05d3\u05db\u05df \u05d1\u05db\u05dc \u05d4\u05d4\u05ea\u05e4\u05ea\u05d7\u05d5\u05d9\u05d5\u05ea \u05d4\u05d0\u05d7\u05e8\u05d5\u05e0\u05d5\u05ea \u05d4\u05e7\u05e9\u05d5\u05e8\u05d5\u05ea \u05dc\u05d1\u05d9\u05e0\u05d4 \u05de\u05dc\u05d0\u05db\u05d5\u05ea\u05d9\u05ea \u05d1\u05e2\u05d6\u05e8\u05ea<a href=\"https:\/\/www.linkedin.com\/newsletters\/7079504890934263808\/\" target=\"_blank\" rel=\"noreferrer noopener\">&nbsp;\u05d4\u05e0\u05d9\u05d5\u05d6\u05dc\u05d8\u05e8 \u05e9\u05dc\u05e0\u05d5 Ask More of AI<\/a>.<\/p>\n\n\n\n<p><strong>\u05d4\u05db\u05d9\u05e0\u05d5 \u05d0\u05ea \u05d0\u05e0\u05e9\u05d9 \u05d4\u05e6\u05d5\u05d5\u05ea \u05e9\u05dc\u05db\u05dd<\/strong><\/p>\n\n\n\n<p>\u00b7 \u05e7\u05d1\u05e2\u05d5 \u05dc\u05d0\u05d9\u05dc\u05d5<a href=\"https:\/\/www.salesforce.com\/blog\/ai-workforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">&nbsp;\u05de\u05d9\u05d5\u05de\u05e0\u05d5\u05d9\u05d5\u05ea \u05d4\u05e6\u05d5\u05d5\u05ea\u05d9\u05dd \u05e9\u05dc\u05db\u05dd \u05e0\u05d6\u05e7\u05e7\u05d9\u05dd<\/a>&nbsp;&#8211; \u05d5\u05e7\u05d1\u05e2\u05d5 \u05e1\u05d3\u05e8\u05d9 \u05e2\u05d3\u05d9\u05e4\u05d5\u05d9\u05d5\u05ea.<\/p>\n\n\n\n<p>\u00b7 \u05e4\u05e0\u05d5 \u05dc\u05e2\u05d5\u05d1\u05d3\u05d9\u05dd \u05e9\u05dc\u05db\u05dd \u05d0\u05ea \u05d4\u05d6\u05de\u05df \u05d5\u05d4\u05de\u05e7\u05d5\u05dd \u05dc\u05e7\u05d1\u05dc\u05ea<a href=\"https:\/\/www.salesforce.com\/news\/stories\/generative-ai-skills-gap\/\" target=\"_blank\" rel=\"noreferrer noopener\">&nbsp;\u05d4\u05d3\u05e8\u05db\u05d4<\/a>.<\/p>\n\n\n\n<p>\u00b7 \u05d4\u05e6\u05d9\u05e2\u05d5 \u05dc\u05e6\u05d5\u05d5\u05ea\u05d9\u05dd \u05e9\u05dc\u05db\u05dd<a href=\"https:\/\/www.salesforce.com\/news\/stories\/building-generative-ai-we-can-trust\/\" target=\"_blank\" rel=\"noreferrer noopener\">&nbsp;\u05d4\u05db\u05e9\u05e8\u05d4 \u05de\u05ea\u05de\u05e9\u05db\u05ea<\/a>&nbsp;\u05db\u05d3\u05d9 \u05dc\u05d4\u05e9\u05d9\u05d2 \u05de\u05d9\u05d5\u05de\u05e0\u05d5\u05d9\u05d5\u05ea \u05d7\u05d3\u05e9\u05d5\u05ea \u05d1\u05de\u05e7\u05d1\u05d9\u05dc \u05dc\u05d4\u05ea\u05e4\u05ea\u05d7\u05d5\u05ea \u05d8\u05db\u05e0\u05d5\u05dc\u05d5\u05d2\u05d9\u05d9\u05ea \u05d4\u05d1\u05d9\u05e0\u05d4 \u05d4\u05de\u05dc\u05d0\u05db\u05d5\u05ea\u05d9\u05ea \u05d4\u05d9\u05d5\u05e6\u05e8\u05ea.<\/p>\n\n\n\n<p>\u00b7 \u05e0\u05e1\u05d5 \u05d0\u05ea<a href=\"https:\/\/trailhead.salesforce.com\/?_ga=2.179821095.267038751.1701695904-1702967334.1700995689\" target=\"_blank\" rel=\"noreferrer noopener\">&nbsp;Trailhead<\/a>, \u05e4\u05dc\u05d8\u05e4\u05d5\u05e8\u05de\u05ea \u05d4\u05dc\u05de\u05d9\u05d3\u05d4 \u05d4\u05de\u05e7\u05d5\u05d5\u05e0\u05ea \u05d4\u05de\u05d4\u05e0\u05d4 \u05d5\u05d4\u05d7\u05d9\u05e0\u05de\u05d9\u05ea \u05de\u05d1\u05d9\u05ea \u05e1\u05d9\u05d9\u05dc\u05e1\u05e4\u05d5\u05e8\u05e1.<\/p>\n\n\n\n<p><br>\u05dc\u05e4\u05e8\u05e7\u05d9\u05dd \u05d4\u05e7\u05d5\u05d3\u05de\u05d9\u05dd:<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/il\/blog\/2023\/AIStrategy_Guide_Make_Data_AI_CRM_Your_Trusted_Formula.html\" target=\"_blank\" rel=\"noreferrer noopener\">\u05e4\u05e8\u05e7 1 &#8211; \u05ea\u05db\u05e0\u05e0\u05d5 \u05d0\u05ea \u05d4\u05d2\u05d9\u05e9\u05d4 \u05e9\u05dc\u05db\u05dd<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/il\/blog\/2023\/AI_Strategy_Guide_Make_Data_AI_CRM_Your_Trusted_Formula_Chapter_2.html\" target=\"_blank\" rel=\"noreferrer noopener\">\u05e4\u05e8\u05e7 2&nbsp; &#8211; \u05d4\u05db\u05d9\u05e0\u05d5 \u05d0\u05ea \u05d4\u05d8\u05db\u05e0\u05d5\u05dc\u05d5\u05d2\u05d9\u05d4<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u05db\u05dc \u05d4\u05d3\u05e8\u05db\u05d9\u05dd \u05dc\u05d4\u05db\u05e0\u05ea \u05d0\u05e0\u05e9\u05d9 \u05d4\u05e6\u05d5\u05d5\u05ea \u05dc\u05d4\u05d8\u05de\u05e2\u05d4 \u05de\u05d5\u05e6\u05dc\u05d7\u05ea \u05e9\u05dc \u05e9\u05dc \u05d1\u05d9\u05e0\u05d4 \u05de\u05dc\u05d0\u05db\u05d5\u05ea\u05d9\u05ea \u05d9\u05d5\u05e6\u05e8\u05ea<\/p>\n","protected":false},"author":1,"featured_media":1148,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[7,21,130],"sf_content_type":[],"coauthors":[60],"class_list":["post-1146","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-crm","sf_topic-data-culture","sf_topic-artificial-intelligence"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u05de\u05d3\u05e8\u05d9\u05da \u05d0\u05e1\u05d8\u05e8\u05d8\u05d2\u05d9 \u05dc\u05d1\u05d9\u05e0\u05d4 \u05de\u05dc\u05d0\u05db\u05d5\u05ea\u05d9\u05ea: \u05e4\u05e8\u05e7 3 - \u05d4\u05db\u05d9\u05e0\u05d5 \u05d0\u05ea \u05d0\u05e0\u05e9\u05d9 \u05d4\u05e6\u05d5\u05d5\u05ea &#8212; \u05d4\u05d1\u05dc\u05d5\u05d2 \u05e9\u05dc \u05e1\u05d9\u05d9\u05dc\u05e1\u05e4\u05d5\u05e8\u05e1<\/title>\n<meta name=\"description\" content=\"\u05db\u05dc \u05d4\u05d3\u05e8\u05db\u05d9\u05dd \u05dc\u05d4\u05db\u05e0\u05ea \u05d0\u05e0\u05e9\u05d9 \u05d4\u05e6\u05d5\u05d5\u05ea \u05dc\u05d4\u05d8\u05de\u05e2\u05d4 \u05de\u05d5\u05e6\u05dc\u05d7\u05ea \u05e9\u05dc \u05e9\u05dc \u05d1\u05d9\u05e0\u05d4 \u05de\u05dc\u05d0\u05db\u05d5\u05ea\u05d9\u05ea \u05d9\u05d5\u05e6\u05e8\u05ea\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/il\/blog\/ai-strategy-guide-make-data-ai-crm-your-trusted-formula-chapter-3\/\" \/>\n<meta property=\"og:locale\" content=\"he_IL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u05de\u05d3\u05e8\u05d9\u05da 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