Rainy season is not the time to fix a leaky roof. Unfortunately, we aren’t always aware the roof needs to be fixed until we see the water dripping on the floor.
COVID brought out all the “little leaks” for companies worldwide. Digital cracks in onboarding, collaboration, and other work-from-home necessities quickly grew into bigger chasms. We partnered with Pulse Q&A research firm to understand how global leaders addressed these digital gaps and other challenges brought on by the pandemic. Here’s a look at what they found.
“CIOs faced an incredible challenge when the remote workforce increased by almost 10x in a matter of months”
Emphasis on digital remote work more than doubled, and security efforts saw a 16% increase. These investments protected workers and customers alike — employees could do their jobs from home and give customers the same peace-of-mind and confidence they had as before.
Prior to the pandemic, only about 6% of the workforce worked remotely. CIOs faced an incredible challenge when the remote workforce increased by almost 10x in a matter of months. Where before CIOs were experts at streamlining old business practices, they had to pivot toward stabilising people’s needs.
Despite a focus on enabling remote work, over half of tech leaders were not prepared for a massive shift to working from home. As many as 87% of these executives believe it may be impossible to transition fully to remote work.
Of the companies that made the shift, enterprises lagged anywhere from a week to months down the road when it came to setting up a new digital space.
“Digital transformation is allowing us to put the tools in place to be more reactive to customer needs.”