The pandemic has led to the emergence of a hybrid workplace. Your employee now works from anywhere, not just the coffee shop but also the mountain top.
But for an employee working from anywhere, the Grade-A experience is mainly derived from work technologies. IT leaders are expected, now more than ever, to keep employee experience at the centre of all their endeavours. And for this to happen, leaders need to ask the remote or hybrid workforce a critical question: “Does your workplace technology frustrate you?”
Over the last few years, Indian consumers have become remarkably digital savvy, expecting proactive and contextualised engagement. The pandemic has only accelerated this behaviour further.
An employee at the workplace is also a consumer in the outside world. So, employees do know what seamless use of applications, on-the-go tool accessibility, and an intuitive user interface (UI) feel like. And employees expect nothing less from workplace technology as well. This shift in employee expectation has moved the needle on the role of IT leaders and IT departments in an organisation.
As businesses adjust to new ways of working, IT leaders are expected to take up the mantle of introducing workplace technology that maximises employee engagement and boosts employee productivity, no matter where an employee is located. Keeping workers engaged is critical to employee retention, and consequently, to business stability.