Polly Sumner is the Chief Adoption Officer at Salesforce, where she’s responsible for customer success and ensuring that each and every customer gets maximum value from our products and services. Connect with her on LinkedIn.
My job is to ensure every customer gets the most value out of Salesforce, but my passion is establishing and building trust. As the Chief Adoption Officer, I spend more than half my time meeting with customers all around the world. It’s that face-to-face interaction that helps me help them.