{"id":7461,"date":"2020-03-31T07:07:00","date_gmt":"2023-06-06T07:07:08","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=7461"},"modified":"2023-06-27T13:29:18","modified_gmt":"2023-06-27T13:29:18","slug":"help-business-manage-through-crisis","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/","title":{"rendered":"Helping Business Manage Through Crisis"},"content":{"rendered":"\n<p>In this time of tremendous global challenge and continued business transformation, we\u2019ve created <b>Leading Through Change<\/b>, a series for both senior executives, small business leaders, and those in between. Our goals are simple:<\/p>\n\n\n\n<p>1. to provide thought leadership, tips, and resources from Salesforce and our community of Trailblazers to help business leaders manage through crisis; and,<\/p>\n\n\n\n<p>2. to provide a forum for community and conversation with peers.<\/p>\n\n\n\n<p><b>In this series, we\u2019ll share content that\u2019s universally helpful<\/b> regardless of your role in the organisation, as well as guidance specific to CEOs, CMOs, CIOs, CROs, VPs of Commerce, service leaders, and for vertical industries. For example \u2014 we\u2019ll share tips on employee communications, customer communications, solving for revenue challenges, and maintaining customer relationships in a work from home era.<\/p>\n\n\n\n<p>For twenty-one years we\u2019ve listened to customers share their greatest opportunities and toughest challenges. And with twenty-one years of insights from the Trailblazers among us \u2014 those business innovators who have experienced personal and professional transformation, we\u2019ll draw from our experience, and these relationships, to share the best insights with all of you.<\/p>\n\n\n\n<p>Now, I\u2019d like to also hear from <i>you<\/i>. Please drop me a line (cmo@salesforce.com) to let me know what you\u2019re grappling with, what questions you have and ideas for how we can share learnings from our customers to help inform your approach. Your input will directly affect our Leading for Change Series content, community, and conversation going forward.<\/p>\n\n\n\n<p>While these are challenging times for all of us, I\u2019m confident that, together, we\u2019ll also see new opportunities to connect with our customers and new ways to do business. Please share this series with anyone in your professional circle who might benefit from the wisdom and perspective of peers.<\/p>\n\n\n\n<p><b>Stephanie Buscemi<\/b><br>Chief Marketing Officer, Salesforce<\/p>\n\n\n\n<p>Our Leading Through Change content series provides thought leadership, tips, and resources to help business leaders manage through crisis. Check out some of our most recent articles:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li> <a style=\"font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em; background-color: rgb(255, 255, 255);\" href=\"\/in\/blog\/2020\/03\/building-covid-19-resource-page.html\" target=\"_blank\" rel=\"nofollow noopener\">Tracking the virus through actionable data <\/a> <\/li>\n\n\n\n<li> <a style=\"font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\" href=\"\/in\/blog\/2020\/03\/customer-communication-crisis.html\" target=\"_blank\" rel=\"nofollow noopener\">How to communicate with customers in times of crisis<\/a> <\/li>\n\n\n\n<li> <a style=\"font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em; background-color: rgb(255, 255, 255);\" href=\"\/in\/blog\/2020\/03\/remote-customer-relationship-management.html\" target=\"_blank\" rel=\"nofollow noopener\">How to maintain customer relationships when working remotely<\/a> <\/li>\n<\/ul>\n\n\n\n<p><i>This post originally appeared on the U.S.-version of the <a href=\"https:\/\/www.salesforce.com\/blog\/2020\/03\/help-business-manage-through-crisis.html\" target=\"_blank\" rel=\"noopener\">Salesforce blog<\/a>.<\/i> <span id=\"authorRoot\" path=\"\/content\/blogs\/in\/en\/authors\/\"><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019ll share tips on employee communications, customer communications, solving for revenue challenges, and maintaining customer relationships in a work from home era.<\/p>\n","protected":false},"author":1,"featured_media":7460,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"fe6ebadee96b49d39f7ba681d68e8c07","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[568,562,569,570,573,572,571],"sf_content_type":[],"coauthors":[574],"class_list":["post-7461","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-business-as-a-platform-for-change","sf_topic-ceo-owner","sf_topic-collaboration","sf_topic-customer-experience","sf_topic-leading-through-change","sf_topic-strategy","sf_topic-leadership"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Helping Business Manage Through Crisis - Salesforce<\/title>\n<meta name=\"description\" content=\"We\u2019ll share tips on employee communications, customer communications, solving for revenue challenges, and maintaining customer relationships in a work from home era.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Helping Business Manage Through Crisis\" \/>\n<meta property=\"og:description\" content=\"We\u2019ll share tips on employee communications, customer communications, solving for revenue challenges, and maintaining customer relationships in a work from home era.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:published_time\" content=\"2023-06-06T07:07:08+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-27T13:29:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/leading-through-change-blue.png\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"281\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Stephanie Buscemi\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Stephanie Buscemi\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/#\/schema\/person\/image\/659a8247e5684b6375355d51c6f07c3f\"}],\"headline\":\"Helping Business Manage Through Crisis\",\"datePublished\":\"2023-06-06T07:07:08+00:00\",\"dateModified\":\"2023-06-27T13:29:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/\"},\"wordCount\":369,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/leading-through-change-blue.png\",\"inLanguage\":\"en-IN\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/\",\"url\":\"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/\",\"name\":\"Helping Business Manage Through Crisis - Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/leading-through-change-blue.png\",\"datePublished\":\"2023-06-06T07:07:08+00:00\",\"dateModified\":\"2023-06-27T13:29:18+00:00\",\"author\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/#\/schema\/person\/601f410a2801f4ddcf6f00cb182e69d3\"},\"description\":\"We\u2019ll share tips on employee communications, customer communications, solving for revenue challenges, and maintaining customer relationships in a work from home era.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/#breadcrumb\"},\"inLanguage\":\"en-IN\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-IN\",\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/leading-through-change-blue.png\",\"contentUrl\":\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/leading-through-change-blue.png\",\"width\":500,\"height\":281,\"caption\":\"Deploy a Crisis Response App to Support Your Workforce and Business Continuity\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.salesforce.com\/in\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Helping Business Manage Through Crisis\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/#website\",\"url\":\"https:\/\/www.salesforce.com\/in\/blog\/\",\"name\":\"Salesforce\",\"description\":\"News, tips, and insights from the global cloud leader\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/in\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-IN\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/#\/schema\/person\/image\/659a8247e5684b6375355d51c6f07c3f\",\"name\":\"Stephanie Buscemi\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-IN\",\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/#\/schema\/person\/image\/51af864328c0d841276619d08899a290\",\"url\":\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/stephanie20buscemi.jpg?w=150&h=150&crop=1\",\"contentUrl\":\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/stephanie20buscemi.jpg?w=150&h=150&crop=1\",\"width\":\"150\",\"height\":\"150\",\"caption\":\"Stephanie Buscemi\"},\"description\":\"Stephanie Buscemi is the Executive Vice President and Chief Marketing Officer at Salesforce.\",\"url\":\"https:\/\/www.salesforce.com\/in\/blog\/author\/stephanie-buscemi\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Helping Business Manage Through Crisis - Salesforce","description":"We\u2019ll share tips on employee communications, customer communications, solving for revenue challenges, and maintaining customer relationships in a work from home era.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/","og_type":"article","og_title":"Helping Business Manage Through Crisis","og_description":"We\u2019ll share tips on employee communications, customer communications, solving for revenue challenges, and maintaining customer relationships in a work from home era.","og_url":"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/","og_site_name":"Salesforce","article_published_time":"2023-06-06T07:07:08+00:00","article_modified_time":"2023-06-27T13:29:18+00:00","og_image":[{"width":500,"height":281,"url":"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/leading-through-change-blue.png","type":"image\/png"}],"author":"Stephanie Buscemi","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Stephanie Buscemi","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/"},"author":[{"@id":"https:\/\/www.salesforce.com\/in\/blog\/#\/schema\/person\/image\/659a8247e5684b6375355d51c6f07c3f"}],"headline":"Helping Business Manage Through Crisis","datePublished":"2023-06-06T07:07:08+00:00","dateModified":"2023-06-27T13:29:18+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/"},"wordCount":369,"commentCount":0,"image":{"@id":"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/leading-through-change-blue.png","inLanguage":"en-IN","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/","url":"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/","name":"Helping Business Manage Through Crisis - Salesforce","isPartOf":{"@id":"https:\/\/www.salesforce.com\/in\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/leading-through-change-blue.png","datePublished":"2023-06-06T07:07:08+00:00","dateModified":"2023-06-27T13:29:18+00:00","author":{"@id":"https:\/\/www.salesforce.com\/in\/blog\/#\/schema\/person\/601f410a2801f4ddcf6f00cb182e69d3"},"description":"We\u2019ll share tips on employee communications, customer communications, solving for revenue challenges, and maintaining customer relationships in a work from home era.","breadcrumb":{"@id":"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/#breadcrumb"},"inLanguage":"en-IN","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/"]}]},{"@type":"ImageObject","inLanguage":"en-IN","@id":"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/#primaryimage","url":"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/leading-through-change-blue.png","contentUrl":"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/leading-through-change-blue.png","width":500,"height":281,"caption":"Deploy a Crisis Response App to Support Your Workforce and Business Continuity"},{"@type":"BreadcrumbList","@id":"https:\/\/www.salesforce.com\/in\/blog\/help-business-manage-through-crisis\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.salesforce.com\/in\/blog\/"},{"@type":"ListItem","position":2,"name":"Helping Business Manage Through Crisis"}]},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/in\/blog\/#website","url":"https:\/\/www.salesforce.com\/in\/blog\/","name":"Salesforce","description":"News, tips, and insights from the global cloud leader","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/in\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-IN"},{"@type":"Person","@id":"https:\/\/www.salesforce.com\/in\/blog\/#\/schema\/person\/image\/659a8247e5684b6375355d51c6f07c3f","name":"Stephanie Buscemi","image":{"@type":"ImageObject","inLanguage":"en-IN","@id":"https:\/\/www.salesforce.com\/in\/blog\/#\/schema\/person\/image\/51af864328c0d841276619d08899a290","url":"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/stephanie20buscemi.jpg?w=150&h=150&crop=1","contentUrl":"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/stephanie20buscemi.jpg?w=150&h=150&crop=1","width":"150","height":"150","caption":"Stephanie Buscemi"},"description":"Stephanie Buscemi is the Executive Vice President and Chief Marketing Officer at Salesforce.","url":"https:\/\/www.salesforce.com\/in\/blog\/author\/stephanie-buscemi\/"}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/leading-through-change-blue.png","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/in\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/in\/blog\/wp-json\/wp\/v2\/posts\/7461","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/in\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/in\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/blog\/wp-json\/wp\/v2\/comments?post=7461"}],"version-history":[{"count":5,"href":"https:\/\/www.salesforce.com\/in\/blog\/wp-json\/wp\/v2\/posts\/7461\/revisions"}],"predecessor-version":[{"id":10125,"href":"https:\/\/www.salesforce.com\/in\/blog\/wp-json\/wp\/v2\/posts\/7461\/revisions\/10125"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/blog\/wp-json\/wp\/v2\/media\/7460"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/in\/blog\/wp-json\/wp\/v2\/media?parent=7461"}],"wp:term":[{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/blog\/wp-json\/wp\/v2\/sf_topic?post=7461"},{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/blog\/wp-json\/wp\/v2\/sf_content_type?post=7461"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/blog\/wp-json\/wp\/v2\/coauthors?post=7461"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}