{"id":7942,"date":"2022-06-02T07:16:00","date_gmt":"2023-06-06T07:16:45","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=7942"},"modified":"2023-06-15T13:49:37","modified_gmt":"2023-06-15T13:49:37","slug":"patient-centric-innovation-in-pharmaceuticals-industry","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/in\/blog\/patient-centric-innovation-in-pharmaceuticals-industry\/","title":{"rendered":"Why the Next Era in Pharmaceuticals Will Be About Patient-Centric Innovation"},"content":{"rendered":"\n<p>We tend to think of healthcare in terms of patient-doctor engagement. A patient visits the doctor, gets a prescription, takes the medicine, and feels better. But behind the scenes, there are so many touchpoints that have to be seamlessly orchestrated to ensure that the patient receives the right treatment at the right time. Here\u2019s a broad breakdown of those components.<\/p>\n\n\n\n<p> <img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/patient-centric-innovation-in-pharmaceuticals-industry-1.jpg?strip=all&#038;quality=95\" alt=\"From Molecule to Market: The Cycle of Healthcare\"> <\/p>\n\n\n\n<p><a href=\"\/in\/blog\/assets\/infographics\/patient-centric-innovation-in-pharmaceuticals-industry.html\" target=\"_blank\" rel=\"noopener\">For details on this infographic, please click here.<\/a> <\/p>\n\n\n\n<p>Let\u2019s look at the first set of participants along this healthcare continuum \u2014 pharma or life sciences companies. <\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"covid-19-puts-pharma-in-the-spotlight\"> <span> COVID-19 puts pharma in the spotlight <\/span> <\/h2>\n\n\n\n<p>While the pharma industry has always been important to health and wellness, its impact was especially evident during the COVID-19 breakout. All eyes were on pharma companies as they raced against time to develop medicines that would treat the disease, along with vaccines that would control it. Terminology around molecules, bio-molecules, DNA, and m-RNA recombinants became part of our collective vocabulary.<\/p>\n\n\n\n<p>Globally, the first COVID-19 vaccine to be approved for emergency use was developed by an American pharma giant with a German biotech firm. Soon after that, India\u2019s indigenously developed COVID-19 vaccine was cleared for use along with another licensed vaccine developed in the UK. The latter accounts for <a href=\"https:\/\/dashboard.cowin.gov.in\/\" target=\"_blank\" rel=\"noopener\">over two-thirds of the vaccinations<\/a> delivered in India thus far.<\/p>\n\n\n\n<p>For each of the competing vaccines, the success of the molecule-to-market cycle depended on multiple factors. Those vaccine developers that had proactively aligned their people, processes, and technology were able to serve humanity quicker and better than the competition.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"accelerating-the-pace-of-pharmaceutical-innovation\"> <span> Accelerating the pace of pharmaceutical innovation <\/span> <\/h2>\n\n\n\n<p>A paper by <a href=\"https:\/\/www.covid19aftermathwhitepaper.com\/IntouchDHC\" target=\"_blank\" rel=\"noopener\">Intouch Group and DHC Group<\/a> states that \u201cCOVID has presented \u2018big pharma\u2019 with a goodwill generation opportunity that the industry has not seen in a long time. Pharma companies have a unique chance to build on this position of trust.\u201d<\/p>\n\n\n\n<p>Now is the time for pharma companies to take centre stage. They\u2019ve already set the bar high through their record-breaking pace of innovation and cross-industry collaboration over the past two years. But can they sustain this level of innovation in a post-Covid world? We\u2019ve heard from many of our customers that the industry\u2019s inability to keep up with tech acceleration is a top concern.<\/p>\n\n\n\n<p>Innovation, as we saw during the development of the Covid vaccines, requires better data access and stronger technology. A <a href=\"https:\/\/assets.kpmg\/content\/dam\/kpmg\/xx\/pdf\/2021\/01\/2020-cio-survey-pharmaceuticals-industry-insights-report.pdf\" target=\"_blank\" rel=\"noopener\">KPMG survey<\/a> of CIOs in the pharma sector found that the top data priorities include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expanding and integrating data repositories (60%)<\/li>\n\n\n\n<li>Scaling data analytics skills (53%)<\/li>\n\n\n\n<li>Increasing the organisation\u2019s data literacy (47%)<\/li>\n<\/ul>\n\n\n\n<p>Many of the legacy systems in pharma companies are not up to the task of meeting these objectives, and supporting a new age of innovation. The need of the hour is to connect better with patients, doctors, chemists, and other stakeholders along the healthcare cycle. That\u2019s where <a href=\"https:\/\/www.salesforce.com\/in\/solutions\/industries\/healthcare\/life-sciences\/\" target=\"_blank\" rel=\"noopener\">Salesforce for Healthcare and Life Sciences<\/a> can help.<\/p>\n\n\n\n<p>We empower pharma companies like yours to engage with stakeholders in a whole new way. With Salesforce, you can go digital fast, collaborate seamlessly across touchpoints, uncover valuable intelligence from data, and target both physicians and patients with the information they need when they need it.<\/p>\n\n\n\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Learn more about how Salesforce can help your organisation.<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\"><a href=\"https:\/\/www.salesforce.com\/in\/solutions\/industries\/healthcare\/life-sciences\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Solutions for Life Sciences<\/a><\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"new-solutions-for-a-new-era-of-medicine\"> <span> New solutions for a new era of medicine <\/span> <\/h2>\n\n\n\n<p>Across the molecule-to-market cycle, we offer a sophisticated stack of solutions to accelerate innovation. Based on our industry experience and customer insights, we\u2019ve also identified four areas of opportunity for the pharma industry to succeed in the \u2018next normal\u2019.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Humanise patient engagement<\/strong>: Build a single view of the patient on a common platform, so that you can offer them personalised support, resources, and advice throughout their clinical trial journey. Create a portal where the patient can access clear and simple information on their disease, treatment, and medication guidlines. Coordinate and track interactions between providers, patients, and insurers to check that patients are receiving proper access to treatment.<\/li>\n\n\n\n<li><strong>Strengthen healthcare provider relationships<\/strong>: Capture the communication preferences of healthcare providers, so that you can engage them when, where, and how they want to be reached. Enable seamless coordination across medical affairs, sales, service, and marketing touchpoints to deliver better value to healthcare providers.<\/li>\n\n\n\n<li><strong>Optimise business results<\/strong>: Leverage powerful analytics and AI-fuelled predictions to monitor participation in clinical trials, track medication adherence, project revenue growth, and identify new opportunities. Use predictive analytics to identify and recruit relevant clinical trial candidates.<\/li>\n\n\n\n<li><strong>Accelerate innovation<\/strong>: Streamline and automate the \u2018ideation to therapy\u2019 journey for optimal efficiency. Enable cross-functional reporting and predictive intelligence to uncover new opportunities for innovation. Build and scale APIs faster across enterprise applications, so that teams can share data faster and more seamlessly.<\/li>\n<\/ul>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d0a78d2e12c&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d0a78d2e12c\" class=\"wp-block-image wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/patient-centric-innovation-in-pharmaceuticals-industry-2-big.jpg?strip=all&#038;quality=95\" alt=\"Customer 360 drives seamless, end-to-end journeys\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>While there isn\u2019t a one-size-fits-all approach to innovation, it certainly helps to have a system of engagement that can connect all patient-provider touchpoints. So, you can coordinate processes better to deliver exceptional experiences.<\/p>\n\n\n\n<p>Here are two other priorities to consider in a post-COVID-19 world..<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Many companies have embarked on patient-centricity, healthcare provider engagement.<\/li>\n\n\n\n<li>New opportunities are seen with a connected healthcare ecosystem, personalised and data-driven experiences, and virtual clinical trials.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"how-are-we-helping-pharma-organisations-achieve-these-priorities\"> <span> How are we helping pharma organisations achieve these priorities? <\/span> <\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We offer the power of the Salesforce platform to help customers fuel growth and innovation. The robust Salesforce platform offers multi-tenancy and three releases each year, continuously enabling you to leverage cutting-edge features to drive your digital transformation.<\/li>\n\n\n\n<li>We integrate our platform with external systems to help you make sense of all the data available to your organisation.<\/li>\n\n\n\n<li>We embed this data into our platform or services to help you orchestrate exceptional experiences for end-patients, partners, and external stakeholders.<\/li>\n\n\n\n<li>We enable you to collaborate in real time with patients, doctors, healthcare professionals, partners, and vendors, thus strengthening relationships.<\/li>\n<\/ul>\n\n\n\n<p> <img decoding=\"async\" alt=\"We are committed to and built for your success.\" src=\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/patient-centric-innovation-in-pharmaceuticals-industry-3.jpg?strip=all&#038;quality=95\"> We\u2019ve seen incredible breakthroughs from the pharma industry in the past two years. But that\u2019s just the beginning. With better patient support and stronger healthcare provider relationships, pharma companies can revolutionise treatment and deliver better health outcomes for all. <\/p>\n\n\n\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><span>Learn more about how Salesforce can help your organisation.<\/span><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\"><a href=\"https:\/\/www.salesforce.com\/in\/solutions\/industries\/healthcare\/life-sciences\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Solutions for Life Sciences<\/a><\/p>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<p> <span id=\"authorRoot\" path=\"\/content\/blogs\/in\/en\/authors\/\"><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Discover how better relationships with patients and healthcare providers can help pharma companies accelerate innovation in a post-COVID-19 world.<\/p>\n","protected":false},"author":1,"featured_media":7938,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"070479989d92455d8d71086c1f3394f4","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[561],"sf_content_type":[],"coauthors":[612],"class_list":["post-7942","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-marketing-automation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Why the Next Era in Pharmaceuticals Will Be About Patient-Centric Innovation - Salesforce<\/title>\n<meta name=\"description\" content=\"Discover how better relationships with patients and healthcare providers can help pharma companies accelerate innovation in a post-COVID-19 world.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/in\/blog\/patient-centric-innovation-in-pharmaceuticals-industry\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why the Next Era in Pharmaceuticals Will Be About Patient-Centric Innovation\" \/>\n<meta property=\"og:description\" content=\"Discover how better relationships with patients and healthcare providers can help pharma companies accelerate innovation in a post-COVID-19 world.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/in\/blog\/patient-centric-innovation-in-pharmaceuticals-industry\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:published_time\" content=\"2023-06-06T07:16:45+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-15T13:49:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/patient-centric-innovation-in-pharmaceuticals-industry-main-image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"281\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Pratyush Prakash\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Pratyush Prakash\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/patient-centric-innovation-in-pharmaceuticals-industry\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/patient-centric-innovation-in-pharmaceuticals-industry\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/#\/schema\/person\/image\/e9f1df6ca002cdd509846accacab1854\"}],\"headline\":\"Why the Next Era in Pharmaceuticals Will Be About Patient-Centric Innovation\",\"datePublished\":\"2023-06-06T07:16:45+00:00\",\"dateModified\":\"2023-06-15T13:49:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/patient-centric-innovation-in-pharmaceuticals-industry\/\"},\"wordCount\":988,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/patient-centric-innovation-in-pharmaceuticals-industry\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/patient-centric-innovation-in-pharmaceuticals-industry-main-image.jpg\",\"inLanguage\":\"en-IN\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.salesforce.com\/in\/blog\/patient-centric-innovation-in-pharmaceuticals-industry\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/patient-centric-innovation-in-pharmaceuticals-industry\/\",\"url\":\"https:\/\/www.salesforce.com\/in\/blog\/patient-centric-innovation-in-pharmaceuticals-industry\/\",\"name\":\"Why the Next Era in Pharmaceuticals Will Be About Patient-Centric Innovation - 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