{"id":8399,"date":"2020-07-21T07:24:00","date_gmt":"2023-06-06T07:24:57","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=8399"},"modified":"2023-07-05T02:32:43","modified_gmt":"2023-07-05T02:32:43","slug":"post-covid-19-world-a-chros-roadmap-to-enabling-seamless-backtowork","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/in\/blog\/post-covid-19-world-a-chros-roadmap-to-enabling-seamless-backtowork\/","title":{"rendered":"Covid-19 World: A CHRO\u2019s Roadmap to Enabling Seamless #BacktoWork"},"content":{"rendered":"\n

As India comes out of lockdown and offices reopen, the Chief Human Resources Officer (CHRO) has assumed the role of commander-in-chief.<\/p>\n\n\n\n

With COVID-19 still posing a threat, organisations are facing a unique set of tasks, including offering continued safety for staff returning to work. Though the government has permitted offices to host one-third of staff strength, companies are still wary about getting 33%<\/a> of the workforce back. Here is where the CHRO steps up to lead and enable a seamless \u201cback to work\u201d employee experience. Companies are now looking to the CHRO for guidance on tackling employee and workplace safety.<\/p>\n\n\n\n

This fundamental shift in the perception ofthe CHRO\u2019s role is stark,if you consider a 2012 McKinsey-Conference Board Research report<\/a>. According to this global report, CEOs did not consider CHROs as strategic business partners due to their lack of understanding of the broader business workings and wider company objectives.<\/p>\n\n\n\n

But today organisations expect the CHRO to:<\/p>\n\n\n\n

\u25cf Lead the reopen strategy<\/p>\n\n\n\n

\u25cf Orchestrate the safe return of the workforce<\/p>\n\n\n\n

\u25cf Recalibrate the \u2018talent\u2019 part of the business<\/p>\n\n\n\n

\u25cf Put an agile crisis management mechanism in place<\/p>\n\n\n\n

\u25cf Make provision for business continuity in the new normal<\/p>\n\n\n\n

Technology can be the lynchpin to craft your reopening strategy. A single technology platform offering applications, tools, and dashboards that provide real-time insights into metrics – including employee wellness, workforce availability, employee shift status, etc. – can be critical to a successful restart. Salesforce\u2019s work.com has been developed to help businesses reopen their workplaces quickly yet strategically. It helps business owners and management make data-driven ‘no regrets’ decisions, and helps keep your entire ecosystem of employees, partners and customers safe during COVID-19 and beyond. <\/span> <\/p>\n\n\n\n

Here\u2019s how the CHRO can help organisations build resilience while successfully pressing the Restart button.<\/p>\n\n\n\n

The 30-60-90 plan<\/b><\/h2>\n\n\n\n

Start by creating a 30-60-90 day roadmap for this \u2018new normal\u2019. But before youset out your priorities for the days ahead,you may want to answer some critical questions such as:<\/p>\n\n\n\n

\u25cf Are employees comfortable with heading back when the health crisis still looms?<\/p>\n\n\n\n

\u25cf Which of the groups within the workforce need to return?<\/p>\n\n\n\n

\u25cf How can you ensure employee safety at the workspace?<\/p>\n\n\n\n

\u25cf What are the measures that need to be put in place for an emergency response if there is an outbreak within employee clusters?<\/p>\n\n\n\n

Your 30-60-90 day plan should pivot around safety<\/b>, crisis management<\/b>, strategic shift allocation and capacity utilisation<\/b>; business continuity planning<\/b>, and talent skilling<\/b>. And these strategic decisions must be data-driven. Now is a good time to leverage the technology you may already have in place, or to take incremental steps towards the digitisation of your HR processes.<\/p>\n\n\n\n

\"\"\/\n\t\t\t\n\t\t\t\t\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n

Set up a command centre, but distribute control<\/b><\/h2>\n\n\n\n

Create an agile response mechanism, including a COVID-19 taskforce from across key functions within your organisation. Establishing a command centre withyou at the helm to lead the war against the pandemic is crucial.<\/p>\n\n\n\n

\u25cf Create a command centre<\/a>, which gives the leadership team a real-time, consolidated view of workforce demographics, employee wellness, employee whereabouts, location of facilities, hotspots and containments zones around workplace and workforce community, emergency response preparedness, etc.<\/p>\n\n\n\n

\u25cf Work closely with operational heads to efficiently manage shifts and to ensure clusters are not formed at manufacturing facilities or at cafeterias.<\/p>\n\n\n\n

\u25cf Your frontline workers should include facilities and emergency response teams to help ensure workplace safety.<\/p>\n\n\n\n

\u25cf Closely coordinate with the IT function to assess tactical and strategic decisions around workforce optimisation and driving efficiencies. Expedite the digital transformation journey your company may have already embarked on, and if you haven\u2019t, now may be the right time to consider it.<\/p>\n\n\n\n

You don\u2019t need to have huge CAPEX to invest in these essential back-to-work technologies. Neither do you need to set-up these processes from scratch. Simple to implement and effective solutions like Work.com<\/a> offer a range of tools designed to help businesses reopen the workplace quickly, while helping to keep employees, customers, partners and communities safe and informed.<\/p>\n\n\n\n

Build resilience into the business model<\/b><\/h2>\n\n\n\n

WFH will continue to be part of the new normal. Companies like Tata Consultancy Services are already planning to make WFH a standard practice<\/a> for 75% of their staff by 2025. As your organisation starts to acclimatise to this new normal, look at ways in which you as CHRO can build resilience into your company\u2019s business model.<\/p>\n\n\n\n

For instance, assess the skill sets and competencies of your staff and chart out a reskilling\/upskilling initiative<\/a> that creates cross-functional expertise. This can help you proactively address issues such as crunched workforce resources due to the COVID-19 crisis that has resulted in worker exodus. By transforming your employees into a super-charged, super-skilled workforce, you are helping to build resilience into your company.<\/p>\n\n\n\n

This is not the time for our jugaad <\/i>culture. It\u2019s <\/i>really the right time to leverage technology and open your workplaces quickly and safely. All you need is a platform like work.com<\/a> that’s driven by data visualisation and analytics, and offers tools for workplace safety and resilience.<\/p>\n\n\n\n

<\/a>Check out our solutions around:<\/i><\/p>\n\n\n\n

\u25cf Workplace Command Centre<\/i><\/a><\/i><\/p>\n\n\n\n

\u25cf Contact tracing<\/i><\/a><\/i><\/p>\n\n\n\n

\u25cf Emergency Response Management<\/i><\/a><\/i><\/p>\n\n\n\n

\u25cf Shift Management and Planning<\/i><\/a><\/i><\/p>\n\n\n\n

\u25cf Workforce Reskilling<\/i><\/a> <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

In the #postlockdown scenario, #CHROs will be taking the front and centre stage to orchestrate the smooth transition #BackToWork. Right from #EmployeeWellness and #ShiftManagement to safety compliance and #BusinessContinuity, CHROs will be seen managing multiple responsibilities. 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