{"id":8525,"date":"2020-11-10T07:27:00","date_gmt":"2023-06-06T07:27:38","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=8525"},"modified":"2023-06-16T05:54:36","modified_gmt":"2023-06-16T05:54:36","slug":"upskilling-and-reskilling-employees-in-india-for-growth-beyond-covid-19","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/in\/blog\/upskilling-and-reskilling-employees-in-india-for-growth-beyond-covid-19\/","title":{"rendered":"Upskilling and Reskilling Employees in India for Growth"},"content":{"rendered":"\n

Skills gap is a very real issue across organisations. Arecent McKinsey Global Survey<\/a> revealed that 87 percent of executives experience a skills gap in their workforce or expect to see it within a few years. But most of these executives had no clear idea of how to address this problem.<\/p>\n\n\n\n

The need to upskill and reskill employees<\/b><\/h2>\n\n\n\n

There has always been a need to continually retrain employees to keep their skillsets relevant to market needs. In 2017, the McKinsey Global Institute had predicted<\/a> that roughly 14 percent of the global workforce would need to switch occupations by 2030 because of AI and automation.<\/p>\n\n\n\n

The recently published Global Stakeholder Series by Salesforce has some interesting insights around stakeholder opinions on the reskilling revolution in India.<\/p>\n\n\n\n

\"Infographic:<\/a> <\/a>

The pandemic-induced remote working norm has only accelerated the sense of urgency around upskilling and reskilling. Today, the workforce is expected to be adept at using digital tools and technology. They are also required to have a range of softer skills, including emotional intelligence, empathy, and resilience. <\/p>\n\n\n\n

Aspects to consider as you upskill\/reskill your workforce<\/b><\/h2>\n\n\n\n

For large organisations, workforce skill development cannot be an overnight change given their size, employee strength, legacy systems, and levels of hierarchy. Here are some aspects to consider as you devise a long-term strategy to create a business-relevant, future-proof workforce:<\/p>\n\n\n\n

1. Perform a skills gap analysis<\/b><\/h3>\n\n\n\n

Skills gap analysis must be conducted top-down in an organisation. Everyone – C-suite, managers and staff – must be involved in identifying skills missing at the organisational, team, and individual levels. Define KPIs, conduct employee assessments via quizzes and surveys, and solicit 360-degree employee feedback from peers, veterans, vendors, and clients. As part of this exercise, also map your business goals and align these to key skills that you will need.<\/p>\n\n\n\n

2. Define a Learning and Development (L&D) programme<\/b><\/h3>\n\n\n\n

L&D programmes are a great way to keep your employees engaged. It also helps attract and retain better talent. Set aside a dedicated L&D budget, and measure its success using metrics such as course completion, the number of courses taken, and time spent learning.<\/p>\n\n\n\n

3. Introduce multi-skill credentialing<\/b><\/h3>\n\n\n\n

The future belongs to employees with cross-functional skills. Allow employees to opt for and learn courses of their choice, even if these don’t necessarily align with their current job domain. Such cross-skilling opportunities reflect your commitment to an employee\u2019s individual growth and career progression. On the business front, such employees will be able to contribute outside of their job roles and bring more to the table during inter-team collaborations. Some of our trailblazing customers, like L&T Realty have realised early on the importance of constantly upskilling employees<\/a> to help them stay relevant and grow in their jobs. The company used the lockdown period earlier in the year to enhance employees’ CRM knowledge and skills using Salesforce’s learning platform Trailhead.<\/p>\n\n\n\n

\"Excerpts<\/figure>
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To give you better insight into how large organisations can successfully upskill and reskill their employees, we bring you excerpts from our conversation with Shiva Kumar G, Director, Trailhead Academy at Salesforce. Trailhead<\/a> is Salesforce\u2019s free online learning platform that empowers anyone to skill up for the future. With Trailhead, anyone can learn in-demand skills, earn resume-worthy credentials, and leverage career opportunities.<\/p>\n<\/div><\/div>\n\n\n\n


Q1. How does Salesforce enable upskilling and reskilling of its employees?<\/b><\/h3>\n\n\n\n

At Salesforce, we\u2019re committed to empowering our employees with learnings at every stage of their career journey – starting from day one. Our skilling initiatives are anchored in Trailhead and myTrailhead<\/a> – delivering customised learning modules to our employees. <\/p>\n\n\n\n

Using myTrailhead, Salesforce can create custom learning journeys – based on employee role – and track employee progress using Trail Tracker.<\/a> Our enablement teams implement Trailhead as a one-stop destination for employees\u2019 learning content needs. We create a fun and competitive learning environment using badges and ranks.<\/p>\n\n\n\n

Q2. How do you ensure employees stay invested in continuous learning?<\/b><\/h3>\n\n\n\n

Trailhead is gamified\u2013as you earn badges and points, you also climb ranks that illustrate your progress. On top of this, we regularly add new content and also keep innovating the platform:<\/p>\n\n\n\n