{"id":8547,"date":"2021-02-09T07:28:00","date_gmt":"2023-06-06T07:28:02","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=8547"},"modified":"2023-06-15T01:07:22","modified_gmt":"2023-06-15T01:07:22","slug":"reimagining-education-for-a-digital-first-world","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/in\/blog\/reimagining-education-for-a-digital-first-world\/","title":{"rendered":"Reimagining Education for a Digital-first World"},"content":{"rendered":"\n<p>2020 has been an unprecedented year in almost every way. Exceptional changes in customer behaviour are pushing organisations around the world to rethink customer engagement and experience. Evolve or die \u2013 that is the simple but powerful lesson this year has taught us.<\/p>\n\n\n\n<p>For some time now, the education industry has been ripe for technological disruption, but the pandemic has greatly accelerated the need to innovate and deliver world-class education digitally. Institutions are now expected to offer students a seamless online experience\u2014right from admissions, to lessons, feedback, and collaboration.<\/p>\n\n\n\n<p><i>Learning needs to be digitised by putting students at the heart of the experience. How can institutions do that?<\/i><\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d2c631c5561&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d2c631c5561\" class=\"wp-block-image wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/salesforce-customer.jpg?strip=all&#038;quality=95\" alt=\"Salesforce customer\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"h-re-create-digital-experiences-with-students-at-the-centre\"><b>Re-create digital experiences with students at the centre<\/b><\/h2>\n\n\n\n<p>Let\u2019s start with admissions. The age-old admissions form is usually the first point of contact between an institution and prospective students. How can this basic document be improved? One way is to digitise the form, thus simplifying data collection, while also cross-referencing all gathered leads with marketing activities across channels.<\/p>\n\n\n\n<p>Interested students could book a counselling session or a demo class to understand the prospective course in more detail. Qualified students who want admission but need financial support could be offered custom quotes or education loans from partner banks.<\/p>\n\n\n\n<p>The entire student onboarding process can also be digitised\u2014including assignment of classes, study plans, textbooks, and other material. At <a href=\"https:\/\/www.salesforce.com\/in\/customer-success-stories\/nmims\/\" target=\"_blank\" rel=\"noopener\">NMIMS Global Access School for Continuing Education<\/a>, students can do almost everything online\u2014filling admission forms, submitting documents, and paying fees. The university can also verify documents, schedule interviews, and communicate with students online. All this is enabled through Salesforce. The platform even integrates with FedEx systems to track the delivery of physical learning kits to students across 6,000+ pin codes. This helps create a frictionless student experience.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"h-empower-students-to-self-serve\"><b>Empower students to self-serve<\/b><\/h2>\n\n\n\n<p>Offering students personalised service need not mean employing more personnel. If all essential information is made available on a single platform, <a href=\"https:\/\/www.salesforce.com\/in\/products\/service-cloud\/communities\/\" target=\"_blank\" rel=\"noopener\">students themselves can manage most activities<\/a> that would traditionally be handled by an administrator. They can register for classes, view class schedules, check for financial aid, track grades and transcripts, and update their contact details. Meanwhile, responses to common queries can be <a href=\"https:\/\/www.salesforce.com\/in\/products\/service-cloud\/automated-customer-service\/\" target=\"_blank\" rel=\"noopener\">automated with bots<\/a>. Not only is this approach more personalised\u2014it\u2019s also quicker and smoother.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"h-build-a-single-source-of-truth\"><b>Build a single source of truth<\/b><\/h2>\n\n\n\n<p>Imagine a single, unified view of every prospect, student, alumnus, and teacher. Building this kind of 360-degree visibility supports student success. It gives you powerful insights to track and support students through their entire education journey. You can also send updates and connect with students on their preferred channels\u2014email, mobile, social, or chat.<\/p>\n\n\n\n<p>Once the student\u2019s course is complete, you can use the information gathered about them to plan and recommend other courses they might be interested in.<\/p>\n\n\n\n<p>NMIMS Global Access School for Continuing Education has built a Salesforce reporting tool that tracks the end-to-end student journey, including lectures attended, assignments submitted, and exams taken. These insights are used to keep students motivated, and ensure that they don\u2019t drop out of the course.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"h-track-student-performance-with-ai-powered-tools\"><b>Track student performance with AI-powered tools<\/b><\/h2>\n\n\n\n<p>By assigning a score to every assignment, you can build a detailed progress report that guides the student to succeed. This report can be shared with counsellors, parents, and the student on a regular basis. In fact, the process can be almost fully automated. AI engines can recommend steps to improve student performance. Data analytics can also help identify areas for performance improvement, in addition to forecasting operational needs and admission trends. Plus, these tools can help you develop innovative offerings and messaging to serve the student\u2019s immediate needs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"h-simplify-alumni-engagement\"><b>Simplify alumni engagement<\/b><\/h2>\n\n\n\n<p>A top priority for many institutions is to stay connected with alumni. These former students can help in coaching existing students, while also using their contacts to enable industry placements.<\/p>\n\n\n\n<p>With Salesforce, you can consolidate all alumni data in one system, while connecting with alumni at the right place, through the right message. Events, both online and offline, can be planned and tracked on the platform to keep former students engaged. Powerful reports provide insights into what\u2019s working and what needs to change. <a href=\"https:\/\/www.salesforce.com\/in\/products\/community-cloud\/overview\/\" target=\"_blank\" rel=\"noopener\">Communities<\/a> can also be built on Salesforce to connect the institution directly with alumni.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"h-the-next-step\"><b>The next step<\/b><\/h2>\n\n\n\n<p>Leading educational institutions are using Salesforce in their sales, service, operations, and more.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d2c631c7006&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d2c631c7006\" class=\"wp-block-image wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/business-outcomes.jpg?strip=all&#038;quality=95\" alt=\"Business outcomes\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>Learn how <a href=\"https:\/\/www.salesforce.com\/in\/customer-success-stories\/nmims\/\" target=\"_blank\" rel=\"noopener\">NMIMS Global Access School for Continuing Education<\/a> has transformed into a digital-first university with Salesforce. Also, discover how <a href=\"https:\/\/www.salesforce.com\/in\/customer-success-stories\/simplilearn\/\" target=\"_blank\" rel=\"noopener\">Simplilearn<\/a> is using Salesforce to provide a great customer experience.<\/p>\n\n\n\n<p><i>Ready to get started with Salesforce? <a href=\"https:\/\/www.salesforce.com\/in\/form\/contact\/contactme\/\" target=\"_blank\" rel=\"noopener\">Connect with us<\/a> to discuss your vision, and view a customised demo.<\/i><\/p>\n\n\n\n<p> <span id=\"authorRoot\" path=\"\/content\/blogs\/in\/en\/authors\/\"><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Discover how educational institutions can effectively digitise learning by putting students at the centre of the experience.<\/p>\n","protected":false},"author":1,"featured_media":8544,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"b4d5f725ade34568aac4792cf27ef8e3","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[555],"sf_content_type":[],"coauthors":[618],"class_list":["post-8547","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-digital-transformation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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