{"id":8665,"date":"2022-04-05T07:30:00","date_gmt":"2023-06-06T07:30:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=8665"},"modified":"2023-07-21T06:04:32","modified_gmt":"2023-07-21T06:04:32","slug":"5-hightech-trailblazer-customer-success-stories","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/in\/blog\/5-hightech-trailblazer-customer-success-stories\/","title":{"rendered":"How 5 High-Tech Trailblazers from India Are Reimagining Customer Engagement with Salesforce"},"content":{"rendered":"\n<p>India\u2019s high-tech firms are powering a new wave of innovation. Backed by strong local engineering talent and advanced technologies, these firms are coming up with disruptive products and solutions to transform the way we live and work.<\/p>\n\n\n\n<p>Yet, innovation in high-tech isn\u2019t just about designing cutting-edge products. It\u2019s also about delivering differentiated experiences.<\/p>\n\n\n\n<p>Trailblazing high-tech companies understand that at the centre of all their digital and technological efforts is a human customer. So, whether they\u2019re designing a new piece of software, or automating a business process, these companies are laser-focused on delighting their customers. To them, technology isn\u2019t necessarily an end in itself \u2013 it\u2019s a means to understanding customers better, connecting with them on a deeper level, and enriching their experiences across touchpoints.<\/p>\n\n\n\n<p>We\u2019re privileged to feature five such powerhouses in our new ebook, <a href=\"https:\/\/www.salesforce.com\/in\/form\/pdf\/hightech-customer-success-stories-ebook\/?d=7013y0000025zuJAAQ\" target=\"_blank\" adhocenable=\"false\" rel=\"noopener\">Meet 5 High-tech Trailblazers from India<\/a>. These companies, which range from an electrical equipment manufacturer to a digital adoption platform provider, are raising the bar on customer engagement and experiences through technology.<\/p>\n\n\n\n<p>First up is <b>Panasonic Life Solutions India<\/b> which has not only automated B2B sales processes, but has also built a single source of customer truth on Salesforce. So, sales reps have all the data they need to pitch, demo, negotiate, and close deals from anywhere. Already, the company is seeing a <b>22% improvement in sales productivity and a 20% increase in hot opportunities<\/b>.<\/p>\n\n\n\n<p>Meanwhile, event management tech startup, <b>Hubilo<\/b>, has replaced four disparate systems with one central platform for operations. Teams are unified around a shared customer view which enables more meaningful customer conversations. Streamlined sales quote processes have helped <b>reduce the time-to-quote by 9x<\/b>. Plus, a partner portal created on Salesforce enables the company to <b>onboard and manage over 40 resellers and 17 distributors<\/b> so efficiently that the end customer enjoys a seamless experience.<\/p>\n\n\n\n<p>In addition to these customer stories, learn how:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>Secutech<\/b> achieved a 100%+ improvement in brand recall and a 25% reduction in service escalations<\/li>\n\n\n\n<li><b>Whatfix<\/b> increased conversion rates by 20%, productivity by 40%, and forecasting accuracy by 3x<\/li>\n\n\n\n<li><b>GEP<\/b> saw a 23% drop in average resolution time, a 5% improvement in SLAs, and a 96% CSAT score<\/li>\n<\/ul>\n\n\n\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><span> <\/span>Discover these stories<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">All this and more in our new ebook<em> Meet 5 High-tech Trailblazers from India<\/em>.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/in\/form\/conf\/hightech-customer-success-stories-ebook\/?leadcreated=true&#038;redirect=true&#038;sfuuid=a8df10ec-8b1b-42a5-92f8-a5ae6f32f812&#038;chapter=&#038;d=7013y0000025zuJAAQ&#038;player=&#038;nc=7013y000002R8IcAAK&#038;videoId=&#038;playlistId=\">Download your copy today<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Meet five high-tech Trailblazers from India that are raising the bar on sales, customer engagement, services, and experiences with Salesforce.<\/p>\n","protected":false},"author":1,"featured_media":8664,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"70808c24df06493b86c8365bbf1cd4df","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[555],"sf_content_type":[],"coauthors":[586],"class_list":["post-8665","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-digital-transformation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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