{"id":8690,"date":"2021-08-10T07:30:00","date_gmt":"2023-06-06T07:30:38","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=8690"},"modified":"2023-06-16T03:16:02","modified_gmt":"2023-06-16T03:16:02","slug":"use-slack-close-sales-deals-fast","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/in\/blog\/use-slack-close-sales-deals-fast\/","title":{"rendered":"Why Slack Is a Sales Team\u2019s Secret Weapon To Growing Revenue"},"content":{"rendered":"\n<p><b>Sales Cloud 360 and Slack open up new ways to sell, helping your sales team to sell faster: driving growth now, and in the future.<\/b><\/p>\n\n\n\n<p>Ah, that classic tritone ding. For many members of the 21st-century workforce, the familiar Slack notification sound has become shorthand for many things. A team member celebrating a major deal closing. A supervisor giving some last-minute encouragement before a make-or-break meeting. And sometimes, just the cubicle fam figuring out which downtown happy hour to hit up after work. These days, it represents the future of how we work and how we grow.<\/p>\n\n\n\n<p>Slack is seen by most as a tool to communicate, and it still is. But now it\u2019s also a tool to close deals faster. We reached out to some of the best and brightest in the sales world to find out how they use Slack to rewrite the sales playbook.<\/p>\n\n\n\n<p> <iframe loading=\"lazy\" src=\"https:\/\/play.vidyard.com\/1gvmhCPtDfCirqdE5F7jZk?disable_popouts=1&amp;v=4.3.12&amp;type=inline\" width=\"100%\" border=\"0\" height=\"406px\" referrerpolicy=\"no-referrer-when-downgrade\"><\/iframe> Unite all your teams around the customer. Customer 360 with Slack brings sales, service, marketing, commerce, IT, and analytics together through digital workflows that power your digital HQ. <\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"1-cut-out-conversation-killing-email-and-talk-with-customers-in-a-real-time-buyer-channel-instead\"><span>1. Cut out conversation-killing email and talk with customers in a real-time #buyer channel instead <\/span> <\/h2>\n\n\n\n<p><b>What:<\/b> Slack Connect allows reps to move conversations with customers, partners, and vendors <a href=\"https:\/\/www.salesforce.com\/blog\/sales-emails-tips\/\" target=\"_blank\" rel=\"noopener\">out of email<\/a> and into Slack. You can create a dedicated Slack channel for each buyer, choose the option to share that channel externally, and send the buyer an invite link to join. All of the magic happens in one place instead of in unending email threads.<\/p>\n\n\n\n<p><b>Why:<\/b> Email is the new snail mail. The immediacy of Slack communication mimics the natural flow of in-person conversation. Similar to texting and instant messaging, it creates more genuine connections according to <a href=\"https:\/\/www.pcmag.com\/news\/businesses-take-note-your-customers-prefer-texts\" target=\"_blank\" rel=\"noopener\">industry research<\/a>. There\u2019s also the added benefit of being able to easily share white papers, demo recordings, and other insights right in a chat. With a simple \u201c@\u201d mention, you can address concerns right away and lessen overall response time. This shortens the sales cycle.<\/p>\n\n\n\n<p>An IDC study revealed businesses that implemented Slack as a sales tool were able to respond to a sales lead <a href=\"https:\/\/a.slack-edge.com\/80588\/marketing\/downloads\/resources\/rebrand\/IDC_The_Business_Value_of_Slack.pdf\" target=\"_blank\" rel=\"noopener\">21% faster<\/a>. That ease of communication can make the difference between struggling to book a meeting and finally closing that deal.<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><span>\u201c<\/span>Tools like Slack help us do our job better. We have massive goals, and we can\u2019t afford to have not nimble, not collaborative platforms.\u201d<\/p>\n<cite>Ashley Zagst<\/cite><\/blockquote>\n<span class=\"citation-role\">Account Executive, Chili Piper<\/span>\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on LinkedIn (Opens in a new tab)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fin%2Fblog%2Fuse-slack-close-sales-deals-fast%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=Why%20Slack%20Is%20a%20Sales%20Team%E2%80%99s%20Secret%20Weapon%20To%20Growing%20Revenue\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Twitter (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=Why%20Slack%20Is%20a%20Sales%20Team%E2%80%99s%20Secret%20Weapon%20To%20Growing%20Revenue&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fin%2Fblog%2Fuse-slack-close-sales-deals-fast%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Facebook (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fin%2Fblog%2Fuse-slack-close-sales-deals-fast%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"Why Slack Is a Sales Team\u2019s Secret Weapon To Growing Revenue\" https:\/\/www.salesforce.com\/in\/blog\/use-slack-close-sales-deals-fast\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p><b>How:<\/b> Let\u2019s say a buyer has a question about implementation time. Instead of playing a game of email tennis with a bunch of different stakeholders \u2014 an asynchronous way of communicating that eats up time \u2014 you can loop in the right technical expert in Slack within minutes. Need someone who can provide more detailed answers on use cases? Tag a product expert. Just needing to strengthen rapport? Tag an executive sponsor. No \u201cjust circling back on my previous email\u201d required.<\/p>\n\n\n\n<p>Slack Connect brings customers and partners <i>into<\/i> the sales cycle so you can easily check on progress, catch potential blockers and stay ahead of upcoming renewals. Slack bots can even scale your customer outreach, allowing you to do them en masse for smaller accounts.<\/p>\n\n\n\n<p><i>\u201c<\/i>If a prospect needs instant feedback, they can get it. Something that Slack does well is accelerate conversations, especially compared to emailing back and forth with a prospect,<i>\u201d<\/i> said Ashley Zagst, account executive at scheduling software company Chili Piper.<\/p>\n\n\n\n<p> <img decoding=\"async\" alt=\"Slack Connect brings customers and partners into the sales cycle.\" src=\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/slack-connect.png?strip=all&#038;quality=95\"> Slack Connect brings customers and partners into the sales cycle. <\/p>\n\n\n\n<p>Zagst\u2019s entire team is fully remote. So, in a work-from-anywhere world, tools like Slack become indispensable. Forty-six percent of reps in a <a href=\"https:\/\/www.salesforce.com\/news\/stories\/survey-reveals-salespeople-expect-to-travel-less\/\" target=\"_blank\" rel=\"noopener\">recent Salesforce survey<\/a> stated they\u2019ll be working virtually from now forward. To maintain a quality customer experience, sellers need collaborative software.<\/p>\n\n\n\n<p>\u201cThe shift to remote work is showing there are different ways to do business. Tools like Slack help us do our job better, which is building relationships with customers. We have massive goals and we can\u2019t afford to have not nimble, not collaborative platforms,\u201d Zagst said.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"2-make-onboarding-reps-a-breeze-with-new-hire-tools\"><span>2. Make onboarding reps a breeze with #new-hire tools <\/span> <\/h2>\n\n\n\n<p><b>What:<\/b> Before a rep\u2019s first day, invite them to join a #new-hire Slack channel where they can use the chat for all onboarding questions instead of email. If your company is large, you can even create different Slack channels for cohorts onboarding on different dates (e.g. #new-hire-July2021). Ask them to write a brief introduction and get acquainted with other newbies. Most importantly, provide all onboarding info in this channel. Need day one materials? Want an onboarding buddy? Don\u2019t know how to enroll in benefits? Everything can be found here.<\/p>\n\n\n\n<p><b>Why:<\/b> Imagine you\u2019re a sales development representative (SDR). It\u2019s your first day on the job and you\u2019re just getting your feet wet. The onboarding process is spread across documents on different platforms, resources in different inboxes, and known only to specific people. In short, it\u2019s siloed and utterly overwhelming. With a single workspace for all onboarding materials, you can ramp up people faster. Not to mention that creating a channel for new hires gives everyone the benefit of seeing other people\u2019s questions and saves HR teams the extra workload of answering repeat questions.<\/p>\n\n\n\n<p>Once new reps are up to speed and ready to venture out onto the virtual sales floor, they\u2019ll find everything they need to do their jobs within Slack. They\u2019ll also have visibility into historical account activity, aka they\u2019ll know what they\u2019re walking into when they inherit accounts. You can even use a CRM integration to sync sales data so reps no longer have to switch back and forth between systems.<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><span>\u201c<\/span>The Slack integration reduces the number of platforms you have to toggle between in order to get something done.\u201d<\/p>\n<cite>Nikki Ivey<\/cite><\/blockquote>\n<span class=\"citation-role\">Director of Sales, Assembly<\/span>\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on LinkedIn (Opens in a new tab)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fin%2Fblog%2Fuse-slack-close-sales-deals-fast%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=Why%20Slack%20Is%20a%20Sales%20Team%E2%80%99s%20Secret%20Weapon%20To%20Growing%20Revenue\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Twitter (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=Why%20Slack%20Is%20a%20Sales%20Team%E2%80%99s%20Secret%20Weapon%20To%20Growing%20Revenue&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fin%2Fblog%2Fuse-slack-close-sales-deals-fast%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Facebook (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fin%2Fblog%2Fuse-slack-close-sales-deals-fast%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"Why Slack Is a Sales Team\u2019s Secret Weapon To Growing Revenue\" https:\/\/www.salesforce.com\/in\/blog\/use-slack-close-sales-deals-fast\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p>This makes early training a cinch. The threat of the productivity-killing \u201cfrankenstack,\u201d where various project systems are haphazardly sewn together, is eliminated. Slack alerts can help you prioritise the right deals as you prep for meetings by providing insights from Sales Cloud. The less time you spend digging for information, the quicker you can land your very first sale. Companies with a Slack integration had a <a href=\"https:\/\/slack.com\/blog\/productivity\/forrester-study-total-economic-impact-of-slack-sales-teams\" target=\"_blank\" rel=\"noopener\">15% faster sales cycle<\/a> on average and 13% more deals closed.<\/p>\n\n\n\n<p><b>How:<\/b> Slack can optimise and, frankly, humanise <a href=\"https:\/\/www.salesforce.com\/resources\/guides\/wellness-playbook-employee-wellbeing-guide\/\" target=\"_blank\" rel=\"noopener\">the employee experience<\/a>, leading to less turnover and better-prepared sellers. New reps can learn how to be successful based on others\u2019 wins, benefitting from peer-to-peer learning. They\u2019ll also build rapport with their fellow teammates, establishing a company culture even virtually. John Barrows, the CEO of JB Sales, a sales training firm, uses Slack to train sellers. \u201cSlack allows you to better share best practices and learn from each other. It facilitates conversations,\u201d he said.<\/p>\n\n\n\n<p>Slack with Sales Cloud can even <a href=\"https:\/\/www.salesforce.com\/blog\/sales-automation-sales-ops\/\" target=\"_blank\" rel=\"noopener\">boost effectiveness<\/a> in small ways that aren\u2019t always obvious. For example, there\u2019s a preview that pops up in Slack if you share a record from Salesforce.<\/p>\n\n\n\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><span>Discover timely insights and useful sales tips <\/span> <\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Get the Sales in 60 Seconds newsletter for the latest and greatest sales content.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/au\/form\/other\/blog-newsletter\/?d=7010M000001z6XaQAI\">Sign up now <\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<p>\u201cWhen there\u2019s movement on an account, a lot of rapid-fire communication happens between SDRs and AEs (account executives). Without that preview, everyone is having to click a bunch of times to pull information about that opportunity,\u201d said Nikki Ivey, director of sales at virtual-events company Assembly.<\/p>\n\n\n\n<p>\u201cThe Slack integration reduces the number of platforms you have to toggle between in order to get something done.\u201d<\/p>\n\n\n\n<p> <img decoding=\"async\" alt=\"Salesforce and Slack integration reduce the number of platforms you work on at any time.\" src=\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/slack-integration.png?strip=all&#038;quality=95\"> Salesforce and Slack integration reduce the number of platforms you work on at any time. <\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"3-create-specific-opportunity-slack-spaces-so-you-can-close-deals-as-a-team\"><span>3. Create specific #opportunity Slack spaces so you can close deals as a team <\/span> <\/h2>\n\n\n\n<p><b>What:<\/b> Selling is a team sport, so whip up Slack channels to collaborate with cross-functional team members on important opportunities. These digital \u201cdeal rooms\u201d allow team members to swarm around customer needs in order to drive more deals forward, faster. Now, it\u2019s easy for everyone to stay up to date on a deal\u2019s stage and activity, and to work together on next steps to keep things on track. Winning deals is now a team orchestration instead of a solo effort. Plus, you can create a #winning channel where employees gather to pop (emoji) bottles and congratulate each other after a major close.<\/p>\n\n\n\n<p>Further to this end, Slack recently launched a new <a href=\"https:\/\/slack.com\/blog\/collaboration\/how-slack-customers-collaborate-with-huddles\" target=\"_blank\" rel=\"noopener\">Huddles feature<\/a> that allows group audio within a channel. People can quickly hop in and out of an audio conversation without having to schedule a formal video chat while still sharing files and screens. This aligns with <a href=\"https:\/\/www.apa.org\/pubs\/journals\/releases\/amp-amp0000147.pdf\" target=\"_blank\" rel=\"noopener\">research from Yale<\/a> that shows phone calls create an <i>even stronger<\/i> empathetic response than video calling. The screen-sharing capabilities also allow everyone to feel like they\u2019re in the office standing over a monitor, hashing out last-minute decisions.<\/p>\n\n\n\n<p><b>Why:<\/b> No person is an island and no rep closes a deal on their own. If a seller is facing a hurdle and they\u2019re not able to pull in the right person quickly, it negatively impacts credibility, delays decision-making, and ultimately slows down the sales cycle. When teams are able to move as a unit, revenue grows.<\/p>\n\n\n\n<p>Slack enables sellers to not just talk to each other better but to talk to other departments better, tearing down the walls that exist between <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2021\/03\/24\/salesforce-reimagines-sales-cloud\" target=\"_blank\" rel=\"noopener\">sales<\/a> and marketing, engineering, finance, legal, product, or customer success \u2014 all the key players needed to get the deal done! This empowers sales organisations to act on customer feedback faster, passing along valuable input to the product teams. One hundred percent <a href=\"https:\/\/a.slack-edge.com\/80588\/marketing\/downloads\/resources\/rebrand\/IDC_The_Business_Value_of_Slack.pdf\" target=\"_blank\" rel=\"noopener\">of sales leaders<\/a> surveyed in an IDC study agreed that Slack helped them better understand and work with non-sales teams.<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><span>\u201c<\/span>Now when someone closes out a deal, it\u2019s sent to our #woot channel and we celebrate with everyone.\u201d<\/p>\n<cite>Nikki Ivey<\/cite><\/blockquote>\n<span class=\"citation-role\">Director of Sales, Assembly<\/span>\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on LinkedIn (Opens in a new tab)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fin%2Fblog%2Fuse-slack-close-sales-deals-fast%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=Why%20Slack%20Is%20a%20Sales%20Team%E2%80%99s%20Secret%20Weapon%20To%20Growing%20Revenue\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Twitter (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=Why%20Slack%20Is%20a%20Sales%20Team%E2%80%99s%20Secret%20Weapon%20To%20Growing%20Revenue&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fin%2Fblog%2Fuse-slack-close-sales-deals-fast%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Facebook (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fin%2Fblog%2Fuse-slack-close-sales-deals-fast%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"Why Slack Is a Sales Team\u2019s Secret Weapon To Growing Revenue\" https:\/\/www.salesforce.com\/in\/blog\/use-slack-close-sales-deals-fast\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p><b>How:<\/b> This is what Barrows has implemented at his firm.<\/p>\n\n\n\n<p>\u201cIf someone is on a call with a client and they\u2019re dealing with an objection, they can pop something into Slack and I can provide them with a piece of content or advice that they\u2019re able to use in the moment,\u201d he said.<\/p>\n\n\n\n<p>And once that hard-fought six- or seven-figure close happens, Slack is there to recapture the excitement of being on the floor.<\/p>\n\n\n\n<p>\u201cI\u2019ve been to places where they physically hit a gong or they\u2019ll play a theme song [when a deal closes]. Ours was \u2018Material Girl\u2019 by Madonna,\u201d Ivey said.<\/p>\n\n\n\n<p>\u201cAnd we lost a significant amount of those fun elements in the shift to virtual until we started using the integration between Salesforce and Slack. Now, when someone closes out a deal, it\u2019s sent to our #woot channel and we celebrate with everyone.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"so-are-you-ready-for-next-steps\"><span>So, are you ready for #next-steps? <\/span> <\/h2>\n\n\n\n<p>When you really drill down, Slack is a bridge builder. It closes the gaps between sellers and buyers, sellers and marketers, and sellers and other sellers. Slack helps to transform a <a href=\"\/in\/crm\/what-is-crm\/\">CRM<\/a> from just the place where you keep information to the place where you engage, learn, and ultimately win. On virtual sales floors where reps are moving with ever-increasing agility, Slack positions teams to drive growth from anywhere.<\/p>\n\n\n\n<p><i>This post originally appeared on the U.S.-version of the <a href=\"https:\/\/www.salesforce.com\/blog\/use-slack-close-sales-deals-fast\/\" target=\"_blank\" rel=\"noopener\">Salesforce blog<\/a><\/i>.<\/p>\n\n\n\n<p> <span id=\"authorRoot\" path=\"\/content\/blogs\/in\/en\/authors\/\"><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sales Cloud 360 and Slack open up new ways to sell, helping your sales team to sell faster: driving growth now, and in the future.<\/p>\n","protected":false},"author":1,"featured_media":8687,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[569,658,657,659],"sf_content_type":[],"coauthors":[660],"class_list":["post-8690","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-collaboration","sf_topic-sales-cloud","sf_topic-sales","sf_topic-sales-strategies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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