{"id":8838,"date":"2021-11-11T07:33:00","date_gmt":"2023-06-06T07:33:16","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=8838"},"modified":"2023-06-16T04:36:39","modified_gmt":"2023-06-16T04:36:39","slug":"infographic-6-reasons-why-you-need-to-start-using-chatbots-now","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/","title":{"rendered":"Infographic: 6 Reasons Why you Need to Start Using Chatbots Now"},"content":{"rendered":"\n<p>The popularity of chatbots is soaring as businesses realise more innovative uses for them. The global&nbsp;<a href=\"https:\/\/www.statista.com\/statistics\/1007392\/worldwide-chatbot-market-size\/\" target=\"_blank\" rel=\"noreferrer noopener\">chatbot market revenue<\/a>&nbsp;is expected to grow from $65.5 million in 2020 to a whopping $454.8 million by 2027.<\/p>\n\n\n\n<p>Powered by technologies like Artificial Intelligence (AI) and Natural Language Processing (NLP), chatbots continue to evolve and can now handle a lot more than just answering simple, repetitive questions. This infographic explores how chatbots can enable better customer experiences and add greater value to businesses.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/in\/products\/service-cloud\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>\n\n\n\n<p> <a href=\"https:\/\/www.salesforce.com\/in\/products\/service-cloud\/overview\/\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now-info.jpg?strip=all&#038;quality=95\" alt=\"6 Reasons Why you Need to Start Using Chatbots Now\"> <\/a> <\/p>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"\/in\/blog\/assets\/infographics\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now.html#main-par_columncontainer\" target=\"_blank\" rel=\"noopener\">For details on this infographic, please click here<\/a><\/p>\n\n\n\n<p>Chatbots are a great way to stay connected with your customers and create valuable experiences for them in innovative ways. If yours is a business that wants to keep pace with changing times, use <a href=\"https:\/\/www.salesforce.com\/in\/products\/service-cloud\/overview\/\" target=\"_blank\" rel=\"noopener\">Service Cloud<\/a> to provide your customers with engaging, personalised, relevant experiences through our AI-powered, customisable bots. <\/p>\n\n\n\n<p><i><a href=\"https:\/\/www.salesforce.com\/in\/products\/service-cloud\/overview\/\" target=\"_blank\" rel=\"noopener\">Click here<\/a> to find out more about Einstein Bots and how you can deploy them swiftly and easily.<\/i> <span id=\"authorRoot\" path=\"\/content\/blogs\/in\/en\/authors\/\"><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chatbots are no longer just a cool, fun addition to your business online. According to Gartner, by 2022, 70% of customer interactions will involve emerging technologies like chatbots.<\/p>\n","protected":false},"author":1,"featured_media":8836,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"7935be4f5a4046129244da46247bc2fe","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[556],"sf_content_type":[],"coauthors":[554],"class_list":["post-8838","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-artificial-intelligence"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Infographic: 6 Reasons Why you Need to Start Using Chatbots Now - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Infographic: 6 Reasons Why you Need to Start Using Chatbots Now\" \/>\n<meta property=\"og:description\" content=\"Chatbots are no longer just a cool, fun addition to your business online. According to Gartner, by 2022, 70% of customer interactions will involve emerging technologies like chatbots.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:published_time\" content=\"2023-06-06T07:33:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-16T04:36:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"281\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Salesforce India\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Salesforce India\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/#\/schema\/person\/image\/8070458d6559a5d359525a51587ea7ad\"}],\"headline\":\"Infographic: 6 Reasons Why you Need to Start Using Chatbots Now\",\"datePublished\":\"2023-06-06T07:33:16+00:00\",\"dateModified\":\"2023-06-16T04:36:39+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/\"},\"wordCount\":164,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now.jpg\",\"inLanguage\":\"en-IN\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/\",\"url\":\"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/\",\"name\":\"Infographic: 6 Reasons Why you Need to Start Using Chatbots Now - Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now.jpg\",\"datePublished\":\"2023-06-06T07:33:16+00:00\",\"dateModified\":\"2023-06-16T04:36:39+00:00\",\"author\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/#\/schema\/person\/601f410a2801f4ddcf6f00cb182e69d3\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/#breadcrumb\"},\"inLanguage\":\"en-IN\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-IN\",\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now.jpg\",\"contentUrl\":\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now.jpg\",\"width\":500,\"height\":281,\"caption\":\"Infographic: 6 Reasons Why you Need to Start Using Chatbots Now\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.salesforce.com\/in\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Infographic: 6 Reasons Why you Need to Start Using Chatbots Now\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/#website\",\"url\":\"https:\/\/www.salesforce.com\/in\/blog\/\",\"name\":\"Salesforce\",\"description\":\"News, tips, and insights from the global cloud leader\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/in\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-IN\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/#\/schema\/person\/image\/8070458d6559a5d359525a51587ea7ad\",\"name\":\"Salesforce India\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-IN\",\"@id\":\"https:\/\/www.salesforce.com\/in\/blog\/#\/schema\/person\/image\/6083f57fd43de7791e364de67290cdb6\",\"url\":\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/Salesforce-logo.webp?w=150&h=150&crop=1\",\"contentUrl\":\"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/Salesforce-logo.webp?w=150&h=150&crop=1\",\"width\":\"150\",\"height\":\"150\",\"caption\":\"Salesforce India\"},\"url\":\"https:\/\/www.salesforce.com\/in\/blog\/author\/salesforce\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Infographic: 6 Reasons Why you Need to Start Using Chatbots Now - Salesforce","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/","og_type":"article","og_title":"Infographic: 6 Reasons Why you Need to Start Using Chatbots Now","og_description":"Chatbots are no longer just a cool, fun addition to your business online. According to Gartner, by 2022, 70% of customer interactions will involve emerging technologies like chatbots.","og_url":"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/","og_site_name":"Salesforce","article_published_time":"2023-06-06T07:33:16+00:00","article_modified_time":"2023-06-16T04:36:39+00:00","og_image":[{"width":500,"height":281,"url":"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now.jpg","type":"image\/jpeg"}],"author":"Salesforce India","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Salesforce India","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/"},"author":[{"@id":"https:\/\/www.salesforce.com\/in\/blog\/#\/schema\/person\/image\/8070458d6559a5d359525a51587ea7ad"}],"headline":"Infographic: 6 Reasons Why you Need to Start Using Chatbots Now","datePublished":"2023-06-06T07:33:16+00:00","dateModified":"2023-06-16T04:36:39+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/"},"wordCount":164,"commentCount":0,"image":{"@id":"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now.jpg","inLanguage":"en-IN","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/","url":"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/","name":"Infographic: 6 Reasons Why you Need to Start Using Chatbots Now - Salesforce","isPartOf":{"@id":"https:\/\/www.salesforce.com\/in\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now.jpg","datePublished":"2023-06-06T07:33:16+00:00","dateModified":"2023-06-16T04:36:39+00:00","author":{"@id":"https:\/\/www.salesforce.com\/in\/blog\/#\/schema\/person\/601f410a2801f4ddcf6f00cb182e69d3"},"breadcrumb":{"@id":"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/#breadcrumb"},"inLanguage":"en-IN","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/"]}]},{"@type":"ImageObject","inLanguage":"en-IN","@id":"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/#primaryimage","url":"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now.jpg","contentUrl":"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now.jpg","width":500,"height":281,"caption":"Infographic: 6 Reasons Why you Need to Start Using Chatbots Now"},{"@type":"BreadcrumbList","@id":"https:\/\/www.salesforce.com\/in\/blog\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.salesforce.com\/in\/blog\/"},{"@type":"ListItem","position":2,"name":"Infographic: 6 Reasons Why you Need to Start Using Chatbots Now"}]},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/in\/blog\/#website","url":"https:\/\/www.salesforce.com\/in\/blog\/","name":"Salesforce","description":"News, tips, and insights from the global cloud leader","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/in\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-IN"},{"@type":"Person","@id":"https:\/\/www.salesforce.com\/in\/blog\/#\/schema\/person\/image\/8070458d6559a5d359525a51587ea7ad","name":"Salesforce India","image":{"@type":"ImageObject","inLanguage":"en-IN","@id":"https:\/\/www.salesforce.com\/in\/blog\/#\/schema\/person\/image\/6083f57fd43de7791e364de67290cdb6","url":"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/Salesforce-logo.webp?w=150&h=150&crop=1","contentUrl":"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/Salesforce-logo.webp?w=150&h=150&crop=1","width":"150","height":"150","caption":"Salesforce India"},"url":"https:\/\/www.salesforce.com\/in\/blog\/author\/salesforce\/"}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/in\/blog\/wp-content\/uploads\/sites\/9\/2023\/06\/infographic-6-reasons-why-you-need-to-start-using-chatbots-now.jpg","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/in\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/in\/blog\/wp-json\/wp\/v2\/posts\/8838","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/in\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/in\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/blog\/wp-json\/wp\/v2\/comments?post=8838"}],"version-history":[{"count":4,"href":"https:\/\/www.salesforce.com\/in\/blog\/wp-json\/wp\/v2\/posts\/8838\/revisions"}],"predecessor-version":[{"id":9865,"href":"https:\/\/www.salesforce.com\/in\/blog\/wp-json\/wp\/v2\/posts\/8838\/revisions\/9865"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/blog\/wp-json\/wp\/v2\/media\/8836"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/in\/blog\/wp-json\/wp\/v2\/media?parent=8838"}],"wp:term":[{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/blog\/wp-json\/wp\/v2\/sf_topic?post=8838"},{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/blog\/wp-json\/wp\/v2\/sf_content_type?post=8838"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/blog\/wp-json\/wp\/v2\/coauthors?post=8838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}