Frequently asked questions (FAQ)

Event Information

Basecamp Mumbai will take place on Wednesday, 20 September 2017 between 12.00pm and 7.20pm.

Basecamp Mumbai will take place at the JW Marriott Mumbai Sahar.

All keynote, registration and breakout activities will be taking place at the JW Marriott Mumbai  Sahar.

See maps for further information on how to get there.
This event is complimentary.
Your registration includes access to the keynote, breakout sessions, Customer Success Expo and networking party.
12:00 – 1:30 p.m.
1:30 – 2:30 p.m.
Salesforce Basecamp Keynote: Become a Trailblazer with Salesforce Executives and Special Guests
2:30 – 3:20 p.m.
Salesforce for Sales: Transform Sales from Lead to Cash
3:20 – 3:50 p.m.
3:50 – 4:40 p.m.
Salesforce for Service Keynote: Welcome to Conversational Service
4:40 – 5:30 p.m.
Salesforce for Marketing Keynote: The Smartest CRM for 1-to-1 Customer Journeys
5:30 – 6:20 p.m.
The Future of CX: How AI will Humanise Every Customer Journey
6:20 – 7:20 p.m.
Networking drinks

Solution and industry breakouts: You will also have exclusive access to your choice of more than 10 breakout sessions, each presented by an industry expert and designed to explore topics in-depth.

We are currently confirming our exhibitors – if you are interested in sponsorship and exhibiting opportunities please visit or email
If you are interested in sponsorship and exhibiting opportunities please visit or email
There will be no cloaking facilities provided.


Basecamp Mumbai will take place in the Grand Ballroom. There will be signage throughout the venue to guide you to Basecamp Mumbai, 2017.
JW Marriott Mumbai Sahar
IA Project Road, Chhatrapati Shivaji International Airport, Andheri, Mumbai - 400099
You can request a taxi from the hotel concierge at the conclusion of the event.
The Metro Station is approximately 1 – 1.5 KM away and the Bus Stop is 500 meters away. View available public transportation options to get to JW Marriott Mumbai Sahar.
Parking facilities are available at JW Marriott Mumbai Sahar. Find out more.
Complimentary on-site parking is available for up to 1600 guests.

Food & Beverage

Afternoon tea will be served. And at the end of the event, networking drinks and canapés will be provided. Should you have any special dietary needs, please include details when you register, or contact us with your requests.
There are a wide variety restaurants at JW Marriott Mumbai Sahar. View your dining options for further information.

Flights & Accommodation

Chhatrapati Shivaji International Airport is an easy 10 minute drive away by car or taxi. Alternative public transport will also take approximately 10 minutes.

Ticket & Registration

You will receive your e-Ticket via email or SMS  (provided you opt-in to receive event updates via your mobile during registration) the morning of the event.

Having your e-Ticket showing on your mobile device upon arrival at the venue will allow for a speedy entry. If you do not have it available or did not receive it you will still be able to check-in.

Please check your SPAM mailbox. If you are still unable to locate your e-Ticket you can use the email address you registered with to collect your badge.
Please email if you would like to change or cancel your registration.


Still have questions? Contact us and we will get back to you shortly.