Community Cloud connects customers, partners, and employees directly to the information, apps, and experts they need to take action.
Infuse communities with data from any system, anywhere. Enable members to create and update records and processes from within the community. Partners can update opportunities or qualify leads, customers can provide product feedback, and employees can create and escalate customer support cases.
Recommend resources that match each individual’s needs and interests. Community Cloud automatically suggests connections to experts, groups, and content based on individual interests and behavior, inviting deeper community participation.
Community Cloud is easily customised to reflect your brand and extend your online customer experience. Create a stunning, simple-to-use environment that makes Community Cloud an interactive extension of your brand.
Create a vibrant community by highlighting and rewarding your most active members. Enable members to recognise one another's contributions with customisable badges that appear in the feed and on their profile. Enable members to endorse each other for specific skills and expertise.
Collaborate anywhere, from any device. Access the community through the Salesforce1 Mobile App or from any mobile browser. Deliver a rich, branded, and device-responsive mobile experience anywhere.
Quickly build a community on a secure, reliable, and scalable platform. Community Cloud is built to easily incorporate third-party and custom apps and integrate data from any system. Single sign on and identity enable rapid setup and streamlined access even to multiple communities.
Access all relevant information about any topic in one place. Auto-generated topic pages collect discussions, files, groups, and knowledgeable people into a single page so that important information is conveniently organised and accessible. Users can even follow particular topics so they are always up to date on new, relevant conversations in the community.
Put files in the context of business with secure, social, and mobile file access that is embedded into your core business processes. Salesforce Files syncs files across all devices and brings all relevant files into one easily accessible place.
Take action right in the feed to convert leads to opportunities, approve expense reports, create support cases, and more. Create custom actions and even connect with third-party apps to integrate them into core business processes.
Groups provide structure to discussion and activity across your organization. Create a group for your team, an upcoming event, a new account, or a campaign. Share files and records with groups and integrate video.
Secure. Trusted. Scalable. Customers worldwide trust Salesforce with their most sensitive processes and data. With Salesforce Platform at its foundation, Community Cloud can easily scale to meet the growing needs of your community.