Network Operations Engineers are responsible for managing the availability of production services. The role aims to maximize service availability. This is achieved by means of monitoring, prioritizing and troubleshooting events that occur, coordinating all changes occurring in the IT environment in real time, and proactively mitigating an incident when applicable.
The job's roles and responsibilities are widespread - we triage and troubleshoot, we coordinate and handle incidents, and monitor the IT environment - just to name a few! Hence, the engineer in this role works with different internal and external business units.
The role also promotes out-of-the-box thinking and innovation. We ensure our engineers have exposure to the upcoming technologies so they can expand their skill set and deliver success to the various business units of the Salesforce ecosystem. Our team works out of three locations (Hyderabad, Dublin, and Oregon) to ensure we maintain 24/7, 365-day availability and coverage without affecting the work-life balance of the team members. With the growth of the team, we are now able to use the “follow the sun” model so our team doesn't burn out and we are able to provide consistent service.