SAN FRANCISCO—November 10, 2015—Salesforce [NYSE: CRM], the Customer Success Platform and world's #1 CRM company, today announced that Gartner, Inc. has positioned Salesforce as a Leader in its 2015 Magic Quadrant for Social Software in the Workplace and 2015 Magic Quadrant for Horizontal Portals. Placement was given for its Salesforce Community Cloud and Salesforce Chatter solutions, respectively.
“Companies have embraced Salesforce as the trusted community platform because it unlocks innovation and productivity while creating new revenue opportunities,\" said Nasi Jazayeri, executive vice president and general manager of Community Cloud, Salesforce. “Community Cloud puts customers, partners and employees at the center of core business processes, delivering a personalized experience that drives efficiency and customer success.”
Salesforce Community Cloud combines a rich social, mobile and branded environment with direct integration to business processes. Community Cloud is uniquely architected to infuse communities with data and enable members to take action within the community. Service cases can be created and escalated, shipment status can be changed, contacts can be updated, purchases can be approved — even through 3rd party platforms or apps. It is a collaborative platform designed to consolidate and extend entire business processes into communities of action, not just discussion.
Gartner defines the Social Software in the Workplace market as including “vendors whose software products are used primarily to support people working together in teams, communities or networks. These products are not specialized for any particular business process or activity but can be tailored to support a variety of collaborative activities — that is, they are general purpose. Employees use these products within the enterprise. External use of these products by customers, suppliers and partners is not the focus of this Magic Quadrant; however, some vendors and products should not be precluded from such applications.” And, as noted in the Horizontal Portals report, “Gartner defines a portal as a personalized point of access to relevant information, business processes and other people. Portals support a wide range of vertical markets and business activities and address various audiences, including employees, customers and partners, and citizens.”
• The 2015 Gartner Magic Quadrant for Social Software in the Workplace is available here: http://sforce.co/1OWHUua
• The 2015 Gartner Magic Quadrant for Horizontal Portals is available here: http://sforce.co/1jP0aZB
• Learn more about Salesforce Community Cloud here: http://www.salesforce.com/communities/overview/
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About the Gartner Reports
• Gartner, Magic Quadrant for Social Software in the Workplace, Mike Gotta, Nikos Drakos, Jeffrey Mann, 26 October 2015
• Gartner, Magic Quadrant for Horizontal Portals, Jim Murphy, Gene Phifer, Gavin Tay, Magnus Revang, 15 September 2015
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