Social Communities and Customer Service—The future is now

Social networking is the single biggest change in marketing in the last decade. Smart 21st century companies recognise that social media and customer service now fit together like hand in glove, creating social communities in the cloud.

Today, cloud-based social media monitoring software from Salesforce India can empower your enterprise with the must-have advantages of social customer service features:

Read more

  • Crowd-source your knowledge, tapping into the best practices, tips, insights and analytics available to you in the Answers feature of the Service Cloud.
  • The chance to enhance all Salesforce products, optimising the value of the Sales Cloud, Service Cloud, Chatter and with social intelligence.
  • Social Media Monitoring that gives real-time insight into hundreds of millions of conversations every day across Facebook, Twitter, YouTube, LinkedIn, blogs and online communities - in real-time.
  • The chance to harness the innovative potential of social networks, where opinions are forged and new ideas percolate, which will impact your lead management, sales analytics and social customer service. Welcome to the Social Enterprise.
  • The creation of vibrant social communities that show customers how to connect with your company in new ways and help them help each other, freeing up your admin.
  • The advantage of knowing your customers' social profiles, giving you a deeper, broader knowledge of what their needs, concerns and opinions are, so that you can provide cutting edge social customer service.
  • Collaborating with customers and tapping into the wisdom of the crowd, to capture the best answers and most innovative ideas. Spark the conversation; capture the knowledge.

Social media monitoring software from Salesforce keeps your company at the ever-upgradable cutting edge, with all the resources to build social customer service and communities in India that relate directly to your business.


Topics You Might Be Interested In

CRM Demo Give your sales reps, administrators and management the Salesforce India CRM tools they need to connect with today's social media customers.
Call Centre Management All the essentials of Help Desk Applications, Case Management, Service Support and Agent Consoles.
Radian6 Listen, analyse and engage in your customers' social conversations with the world's favourite media monitoring and engagement platform.
Build Social Enterprise tools The AppExchange marketplace is the world's go to place for social enterprise tools and applications that add powerful capabilities to your business.
Online Training for Sales Specialists Get the subscription-based training you need to harness the full power of Salesforce CRM software and join the social media revolution.
Partner Channel Management Partner recruiting, Partner management, Partner collaboration, Partner sales, Partner marketing and Partner community are mobile and easily integrated on the cloud.
??? Tab3 ???