Since schools were shut as part of the COVID-19 lockdown, the demand for White Hat Jr’s services has soared to keep at-home students engaged and productive. But rather than buckling under the pressure of high sales volumes, the company is thriving. This, despite the disruptions created by the pandemic.
Teachers and leadership teams remain committed to offering high-quality education. As more children are enrolled, teaching staff and timetables are being scaled up.
The company is also boosting sales productivity in novel ways. With innovation embedded into its very way of working, the startup has collaborated with Salesforce partners to create a productivity enhancement solution that allows sales teams to log calls from their mobile phones to the Salesforce platform. The data from each sales call is automatically fed into Salesforce. An additional voice recognition feature captures important call notes directly on the platform.
With these tools, sales teams can continue working from home without disruption. They can also spend more time engaging customers on calls than on uploading data. And this means that they are able to address the needs of all customers who are looking to keep their children engaged at home – even though these numbers have gone up exponentially.
Meanwhile, leadership teams can continue to seamlessly monitor key metrics such as the number of calls and their effect on revenue.
In short, technology has enabled the company to successfully ride the wave of disruption created by the pandemic. Sales volumes around the globe have soared – so much so, that the company has now introduced four sales shifts, instead of just one.
“While many companies have slowed down during the pandemic, our productivity has actually increased, thanks to technologies like Salesforce,” says Yadav. “Even our ops team is looking at purchasing more Salesforce licenses to strengthen monitoring.”