"'s flexible customer service app is a key ingredient of our success."

— Conrad Chu
CTO & Co-founder

Munchery cooks up happy customers with

“Our goal is to go above and beyond, so that ultimately we can turn someone from a frustrated customer into an evangelist,” says Conrad Chu, CTO and Co-founder of Munchery. His company, which delivers fresh meals created by leading chefs, uses to provide awesome customer service every time.

Munchery’s been using since it outgrew a shared Gmail account, just a few months after launching. They deployed in just one hour and now have 4 dedicated agents. Because offers a pricing model for “flex” agents, 12 additional employees pitch in to help with customer service during busy times. The entire company listens to customers and works together to go above and beyond. And, with's mobile app, they can help customers from anywhere, at any time.

In addition to customer support, Munchery uses to manage operational issues like last-minute order changes (through integration with a proprietary app used by its drivers) and even recruiting for new employees.

Delivering for customers

Today, Munchery’s agents resolve 330 cases each day. And with’s reporting and dashboards, they can always see how they are performing as a company. They measure customer satisfaction and track issues with their website or ordering process. Feedback is shared with chefs and operations to continually optimize food options and delivery — and keep customers happy.

“Thanks to, great customer service is always on our menu.”



Products used by Munchery