Sales + Service Pricing
Starter
Professional
Enterprise
Unlimited
Starter
Starter
(billed annually)
Professional
Professional
Enterprise
Enterprise
(billed annually)
Unlimited
Unlimited
Starter
Professional
Enterprise
Unlimited
Starter
Starter
(billed annually)
Lead assignment and routing
Duplicate blocking
Web-to-lead capture
Customisable sales process
Opportunity Management
Mass e-mail
Campaign Management
Service Console apps
Case management
Web and email case capture
Case escalation rules and queues
Case auto-assignment
Case email auto-response
Omni-channel routing (basic)
Omni-channel Supervisor
Knowledge (read only)
Knowledge (read-write)
Social Customer Service
Phone (Only available in US and Canada)
Limited Functionality Chat (Live Agent)
Help Centre
Account and contact management
Lead Management
Task Management, Activity feed
Email templates
Salesforce Mobile App
Full Offline Mobile Functionality
Customisable reports and dashboards
Chatter
Files
Topics and Recommendations
Lightning App Builder
AppExchange
5 processes & 5 flows per org Lightning Flow Automation (Flow + Process Builder)
File Storage per user
Data Storage per user
Premium Activity Capture
Google Apps integration
Email integration with Outlook
Professional
Professional
(billed annually)
Lead assignment and routing
Duplicate blocking
Web-to-lead capture
Customisable sales process
1 custom app per org Sales Console App
Sales Orders
Products and price books
Opportunity Management
Collaborative forecasting
Mass e-mail
Campaign Management
Lead registration
1 custom app per org Service Console apps
Case management
Web and email case capture
Case Milestone Tracker
Case escalation rules and queues
Case auto-assignment
Case email auto-response
Omni-channel routing (basic)
Omni-channel Supervisor
Knowledge (read only)
Additional $75 USD/user/month Knowledge (read-write)
Social Customer Service
Service contracts and entitlements
Computer Telephony Integration (CTI)
Orders Management
Asset management and product tracking
Account and contact management
Lead Management
Task Management, Activity feed
Email templates
Person Accounts
Salesforce Mobile App
Full Offline Mobile Functionality
Customisable reports and dashboards
Chatter
Files
Topics and Recommendations
Lightning App Builder
AppExchange
2 profiles per org Customisable Profiles and Page Layouts
5 processes & 5 flows per org Lightning Flow Automation (Flow + Process Builder)
File Storage per user
Data Storage per user
Customer 360 Platform
2 roles per org Roles and Permissions
3 types per object Record types (per object)
Available for purchase Developer Pro Sandbox
Developer Sandbox
Unlimited custom applications
Available for purchase Premium Activity Capture
Google Apps integration
Email integration with Outlook
Additional $25 USD/user/month Web Services API
Enterprise
Enterprise
(billed annually)
Lead assignment and routing
Duplicate blocking
Web-to-lead capture
Customisable sales process
Sales Teams
Calendar All
Sales Console App
Sales Orders
Products and price books
Opportunity Management
Opportunity splits
Enterprise territory management
Collaborative forecasting
Mass e-mail
Campaign Management
Lead registration
Available for purchase Predictive Forecasting
Service Console apps
Case management
Web and email case capture
Case Milestone Tracker
Case escalation rules and queues
Case auto-assignment
Case email auto-response
Omni-channel routing (basic)
Omni-channel Supervisor
Knowledge (read only)
Additional $75 USD/user/month Knowledge (read-write)
Social Customer Service
Service contracts and entitlements
Computer Telephony Integration (CTI)
Orders Management
Asset management and product tracking
Work order management
Additional $75 USD/user/month Chat (Live Agent)
Help Centre
Account and contact management
Lead Management
Task Management, Activity feed
Email templates
Person Accounts
Salesforce Mobile App
Full Offline Mobile Functionality
Customisable reports and dashboards
Advanced reporting features
Opportunity Scoring
Available for purchase Lead Scoring
Available for purchase Pipeline Inspection
Available for purchase Conversation Insights
Chatter
Files
Topics and Recommendations
Lightning App Builder
AppExchange
Customisable Profiles and Page Layouts
Unlimited Lightning Flow Automation (Flow + Process Builder)
File Storage per user
Data Storage per user
Customer 360 Platform
Roles and Permissions
Record types (per object)
Available for purchase Developer Pro Sandbox
Developer Sandbox
Unlimited custom applications
Workflow and Approvals
1 partial sandbox included per org Partial Sandbox
Available for purchase Full Sandbox
Salesforce Identity
Available for purchase Premium Activity Capture
Available for purchase Sales Cadences
Google Apps integration
Email integration with Outlook
Web Services API
Unlimited
Unlimited
(billed annually)
Lead assignment and routing
Duplicate blocking
Web-to-lead capture
Customisable sales process
Sales Teams
Calendar All
Sales Console App
Sales Orders
Products and price books
Opportunity Management
Opportunity splits
Enterprise territory management
Collaborative forecasting
Mass e-mail
Campaign Management
Lead registration
Predictive Forecasting
Service Console apps
Case management
Web and email case capture
Case Milestone Tracker
Case escalation rules and queues
Case auto-assignment
Case email auto-response
Omni-channel routing (basic)
Omni-channel Supervisor
Knowledge (read only)
Knowledge (read-write)
Social Customer Service
Service contracts and entitlements
Computer Telephony Integration (CTI)
Orders Management
Asset management and product tracking
Work order management
Chat (Live Agent)
Help Centre
Account and contact management
Lead Management
Task Management, Activity feed
Email templates
Person Accounts
Salesforce Mobile App
Full Offline Mobile Functionality
Customisable reports and dashboards
Advanced reporting features
Opportunity Scoring
Lead Scoring
Pipeline Inspection
Conversation Insights
Chatter
Files
Topics and Recommendations
Lightning App Builder
AppExchange
Customisable Profiles and Page Layouts
Unlimited Lightning Flow Automation (Flow + Process Builder)
File Storage per user
Data Storage per user
Customer 360 Platform
Roles and Permissions
Record types (per object)
Developer Pro Sandbox
Developer Sandbox
Unlimited custom applications
Workflow and Approvals
1 partial sandbox included per org Partial Sandbox
1 Full Sandbox included per org Full Sandbox
Salesforce Identity
Premium Activity Capture
Sales Cadences
Google Apps integration
Email integration with Outlook
Web Services API
* This edition requires an annual contract.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
** Salesforce Starter in India, minimum 12 month subscription, plus taxes. New Customers only. See Terms for details. Contact your sales representative for more info.
Compare editions and top features.
Explore all features.
Extend your capabilities with add-ons.
Field Service Lightning
Starting at
$50
USD/user/month*
(billed annually)
CPQ & Billing
Starting at
$75
USD/user/month*
(billed annually)
Digital Engagement
$75
USD/user/month*
(billed annually)
Service Cloud Einstein
$50
USD/user/month*
(billed annually)
Pardot
Starting at
$1,250
USD/month* up to 10,000 contacts
(billed annually)
High Velocity Sales
$75
USD/user/month*
(billed annually)
Quip
$100
USD/user/month*
(billed annually)
Sales Cloud Einstein
$50
USD/user/month*
(billed annually)
Salesforce Engage
$50
USD/user/month*
(billed annually)
Salesforce Maps
Starting at
$75
USD/user/month*
(billed annually)
Self-Service
$5 |
OR |
USD/member/month* |
$2 |
|
USD/login/month* |
Partner Relationship Management
$25 |
OR |
USD/member/month* |
$10 |
|
USD/login/month* |
Social Intelligence
$25
USD/user/month*
(billed annually)
Support and success plans
Sales and Service Pricing FAQ
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
* This edition requires an annual contract.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
** Salesforce Starter in India, minimum 12 month subscription, plus taxes. New Customers only. See Terms for details. Contact your sales representative for more info.
Questions? We’ll put you on the right path.

