Originally aired 23 September
Trailblazer Talks:
Inspirational conversations
with Trailblazers from across India
Blazing a trail forward, together
Exciting perspectives from business leaders to help unlock your path to digital transformation
Get ready for the first ever Dreamforce to You: Trailblazer Talks, an inspirational series of conversations with our Indian Trailblazing customers. Join us for an online experience like no other – full of innovative ideas, new ways of working and engaging with customers.
A range of sessions will be available via live stream, including how to build business resilience and transformative stories from inspiring business leaders.
Premiere Episode
Titan Company Limited: Riding the phygital wave and delivering unified experiences with Customer 360
Titan Company continues to strengthen its status as an iconic Indian brand, touching millions of customers. From revolutionising the watch industry 30+ years ago, Titan Company has evolved into a true colossus with market-leading brands across categories - accessories, jewellery, eyewear, and clothing.
Tune in to listen to C K Venkataraman, Managing Director, Titan Company and Arundhati Bhattacharya, Chairperson and CEO, Salesforce India as they discuss how a digital culture, and relentless focus on customer delight and loyalty built on unified, phygital experiences, are contributing to Titan Company growth.
Our Trailblazer Speakers
Ajay Saraf
Senior Vice President and Head - Project Business
Panasonic Life Solutions
Panasonic Life Solutions
Ambuj Chandna
President - Consumer Assets
Kotak Mahindra Bank
Kotak Mahindra Bank
Arundhati Bhattacharya
Chairperson & CEO
Salesforce India
Salesforce India
Arun Kumar Parameswaran
SVP & Managing Director, Sales and Distribution
Salesforce India
Salesforce India
Avinash Anand
Managing Partner
Unimark Hi-Tech Solutions LLP
Unimark Hi-Tech Solutions LLP
Gaganshree
Student
Anjana Vidya Kendra
Anjana Vidya Kendra
Jyothi Kasinath
AVP - User Experience
BYJU'S
BYJU'S
Palash Nandy
CEO
Numeric
Numeric
Ranjith Melarkode
Strategic Technical Officer
PVR Limited
PVR Limited
Rekha Srinivasan
CEO
United Way of Hyderabad
United Way of Hyderabad
Rounak Muthiyan
Founder-Director
Kalpa Power
Kalpa Power
Sanket Atal
SVP & Managing Director, Sites
Salesforce India
Salesforce India
Shrimn Nishit
VP - User Experience
BYJU'S
BYJU'S
Sumit Maniyar
Founder CEO
Rupeek
Rupeek
Vidya Rao
Chief Information Officer
Genpact
Genpact
Live Session Agenda
Join us for the Trailblazer Talks on 23 September to hear exciting perspectives and new ideas from inspiring leaders.
All times in IST
2021 has tested the resilience of companies in India, and like never before, businesses are transforming themselves around the customer in this digital-first world. In the welcome note of Trailblazer Talks, hear Arundhati Bhattacharya, CEO and Chairperson, Salesforce India, and Arun Parameswaran, SVP and Managing Director, Sales & Distribution, Salesforce India, discuss why every company’s headquarters are and will be in the cloud and how every business—across every industry—has to optimise for a digital-first customer, employee, and partner experience in order to succeed.
Titan Company Limited continues to strengthen its status as an iconic Indian brand, touching millions of customers. From revolutionising the watch industry 30+ years ago, Titan Company has evolved into a true colossus with market-leading brands across categories - accessories, jewellery, eyewear, and clothing. Listen to C K Venkataraman, Titan Company MD unwrap perspectives on how a digital culture, and relentless focus on customer delight and loyalty built on unified, phygital experiences, are contributing to Titan Company growth.
In 2020, the world witnessed a metamorphosis at a scale that no one expected. We have seen how robustly businesses can adapt and how resourceful and supportive people can be. The pandemic has reinforced our desire to help drive positive change in the communities. The pandemic also gave us a strong sense that everyone around the world “is in this together”. The world is filled with opportunities to support our communities, remote or otherwise. In this panel on Impact From Anywhere, we explore stories of amazing trailblazers who have found new ways to make a difference. In this session, we deep-dive into three different perspectives on how Corporates, Non-Profits, and students have adopted the new form of giving and learning. Join us to hear from experts on Impact FromAnywhere in the post-pandemic world.
On Demand Sessions
Select the session that's most relevant to you. All sessions run in parallel and are 20 minutes in duration.
Unimark Hi-Tech Solutions LLP is a value-centric firm that brings high-tech global manufacturing solutions to India. The company has found that delivering customer delight is not just about selling the best quality machines, but also about the after-sales service that they offer. We speak to Unimark’s Managing Partner on how he empowered his employees to serve customers better - in the office and on the field.
Growing your business requires leaders who can pivot the company to quickly adapt to changing customer needs. These leaders focus on equipping their sales team with clear insight into pipeline, so they can prioritise the right opportunities; and empowering them with the right tools for a ‘Sell from Anywhere’ world. Join Ajay Saraf, Senior Vice President and Head - Project Business at Panasonic Life Solutions as he discusses how he is driving sales transformation within his company.
Genpact is a global professional services firm that reinvents and runs thousands of processes for hundreds of clients, thus driving real-world transformation at scale. We speak to Genpact’s CIO Vidya Rao to understand how she is building Genpact’s seamless employee and customer experiences - swiftly and agilely.
Kalpa Power’s vision is to provide reliable, environmentally-friendly power to customers across commercial, industrial and government sectors. Started in 2017 with just two employees, the company is now a powerhouse that has successfully expanded it’s pan-India footprint to Africa, the Middle East and Bangladesh. Rounak Muthiyan, Founder to Kalpa Power reveals how the company is scaling rapidly and driving growth.
Over the past year, we have witnessed some spectacular stories of innovation as service leaders have guided their teams and their organisations toward new levels of success. In doing so, they’re reinventing what service means; building powerful levels of resilience and proving nothing is beyond their support channel. Join us on this session to hear from BYJU’S who have demonstrated this resilience and created new best practices around customer experience.
As digital becomes the dominant way in which customers engage with financial institutions, banks are stepping up their efforts to deliver their services digitally, while offering an exceptional and personalised customer experience throughout the lifecycle. Join us for a fireside chat with Ambuj Chandna, President - Consumer Banking at Kotak Mahindra Bank to hear more about their approach to banking in a digital-first world.
Customers view the service experience as a leading differentiator for doing business with your company and as a result your customer service organisation is on the frontlines, especially your employees that are out in the field. Palash Nandy, CEO of Numeric UPS discusses how you can empower your mobile workforce to 'show up at the door' with the right tools and knowledge to ensure success each and every time.
Creating connected experiences for your customers is more important now than ever. How do you turn a wealth of customer data into innovative marketing experiences that are meaningful, engaging, and create 1-1 customer connections? Join Ranjith M to discover how PVR is leveraging Salesforce Marketing Cloud to deliver connected customer experiences.
Hear from the visionary founder of India's fintech superstar Rupeek on how the time is ripe for fintechs to dominate the industry, and how Rupeek is showing the way through service excellence and superior customer engagement.
Agenda subject to change.