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Thanks for your interest in Service Cloud and the Gartner Magic Quadrant for the CRM Customer Engagement Center.

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Gartner Magic Quadrant for the CRM Customer Engagement Center, Michael Maoz, Brian Manusama,
4 May 2016

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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