Salesforce Communications Industry Framework

FAQs
 
Frequently Asked Questions

Frequently Asked Questions
Read more about how the Salesforce Communications Industry Framework delivers a simplified, cloud-based instantiation of Frameworx, geared to enable business agility.

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White Paper
 
Industry White Paper

Industry White Paper
This white paper discusses current telecommunications industry challenges, the need for a common framework, and deploying Salesforce as a CRM solution.

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Strategy Brief
 
Data Integration Strategy Brief

Data Integration Strategy Brief
Read about the TM Forum-based Communications Industry Data Model, as well as supporting data integration that allows CSPs to work across Salesforce’s independent software vendors.

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Report
 
Communications Data Model Specification

Communications Data Model Specification
Take a look at this in-depth specification of the Salesforce Communications Industry Data Model, including a data dictionary, use cases, and examples.

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