From the call center to the field, Field Service Lightning is the best way to ensure that you can deliver world-class customer service during on-site interactions. In addition to other functions, you can:
- Create work orders;
- Dispatch the right field technician for the job;
- Monitor performance in the field; and
- Give technicians a 360-degree view of the customer.
Delivering faster, smarter, more personalised service in the field means that your field technicians can keep up with rising customer expectations for customer care at every interaction. Watch the Field Service Lightning demo to see how.