Salesforce

8 Steps to Transformative Social Customer Service

Questions? Call us at 000 800 001 6000

Customers are bypassing the letter, fax, telephone, contact form, and even email in favor of Twitter and Facebook because it’s faster (and because they can). When customers don’t feel they’re being heard, they’ll either a) go to a competitor, or b) find a bigger, more public forum to get your attention. A polite tweet might evolve into an elaborate blog post warning others never to do business with you again.

Take control of the conversation and incorporate it into your overall customer service strategy with 8 key steps that will transform your customer's experience with your brand.

Get our free e-book.
Get our free e-book.
Get our free e-book.
Please complete all fields.
Please complete all fields.
Please complete all fields.
cutout
  • *
    Enter your first name
  • *
    Enter your last name
  • *
    Enter your title
  • *
    Enter a valid email address
  • *
    Enter a valid phone number
  • *
    Enter your company name
  • *
    Select the number of employees
  •     Yes, I would like to receive offers and information from salesforce.com
  •  Please read and agree to Salesforce's privacy statement.  
    I agree to the Privacy Statement. In particular, I consent to the transfer of my personal information to other countries, including the United States, for the purpose of hosting and processing the information as set forth in the Privacy Statement. Learn More
    I understand that these countries may not have the same data protection laws as the country from which I provide my personal information. For more information, click here.
    By registering, you confirm that you agree to the storing and processing of your personal data by Salesforce as described in the Privacy Statement. By registering, you confirm that you agree to the storing and processing of your personal data by Salesforce as described in the Privacy Statement.
    I agree to the Event Terms of Service and Privacy Statement. In particular, I consent to the transfer of my personal information to other countries, including the United States, for the purpose of hosting and processing the information as set forth in the Privacy Statement. Learn More
    I understand that these countries may not have the same data protection laws as the country from which I provide my personal information. For more information, click here.
    By registering, you confirm that you agree to the Event Terms of Service and to the storing and processing of your personal data by Salesforce as described in the Privacy Statement. By registering I confirm that I have read and agree to the Event Terms of Service and Privacy Statement
*By submitting your details to us, we may provide salesforce.com information to you as set out in our Privacy Policy & Security Statement

The modern customer service department, from agents and field reps to managers, needs the right tools to help them keep up with the rapidly changing responsibilities and expectations placed on them. Under these conditions, service teams can’t afford to have mobile technology be an afterthought.

This e-book will show you how companies who use a customer engagement platform can:

  • Connect managers to their teams and the data they need
  • Surface the right answers from company experts to solve cases faster
  • Access real-time service metrics and make smarter decisions

Download the free e-book today and start driving more customer satisfaction and better results for your company.

 
TRUSTe