Salesforce.com Positioned as a Leader in the 2014 Gartner Magic Quadrant for CRM Customer Engagement Centers

 

More than 100,000 customers globally are using the Salesforce 1 Platform to provide unparalleled mobility in a CRM tool. With Service Cloud, you can deliver great, customer support in whatever channels customers are using. Anytime. Anywhere. And you’ll do so while increasing:

  • Agent productivity by 40%
  • Customer satisfaction by 37%
  • First contact resolution by 37%
  • Customer retention by 34%

"Through 2017, 60% of core customer support functionality (that is, consumer-facing support) for CECs will be in a SaaS model, although 90% of buyers will prefer this model."

—2014 Gartner Magic Quadrant for CRM Customer Engagement Centers, Michael Maoz, April 24, 2014

 
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