India’s high-tech companies are constantly pushing the boundaries of innovation to come up with transformative products and solutions. Being digital-first comes naturally to these firms. Yet, differentiating themselves based on products alone is no longer enough. Customer experience also matters – now more than ever.
In this ebook, meet five high-tech Trailblazers from India that are reimagining customer experiences with Salesforce. Be inspired by their journeys to sell smarter, personalise engagement, and deliver seamless service at scale and at speed.
Panasonic Life Solutions India improved sales productivity by 22% through streamlined and automated B2B sales processes
Hubilo provides seamless event planning and execution journeys for customers by unifying its teams on one platform
Secutech improved brand recall by over 100%+ through highly targeted and personalised digital campaigns
Whatfix improved conversion rates by 20%, thanks to a complete view of the best lead channels, client profiles most likely to convert, and other valuable insights
GEP reduced the average case resolution time by 23% through seamless omni-channel management of customer queries
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*Source: Salesforce Customer Success Metrics Survey, conducted 2015-2019 among 7000+ customers randomly selected. Response sizes per question vary.