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How Do AI & Low-Code Impact IT? 4,000+ IT Leaders Surveyed

Get the full data and frameworks in the State of IT Report by Salesforce Research | Published May 15, 2025

 

Summary of AI and Low-Code IT Trends

 

  • Accelerating AI Development and Scale: Low-code platforms have moved to the center of IT strategy because they accelerate AI development. These tools provide reusable components, built-in integrations, and pre-built AI functionality, which helps IT teams scale their AI efforts more effectively.
  • Shifting Developer Roles: The developer's job is evolving from manually writing every line of code to becoming an orchestrator and governor of AI-driven solutions. AI-generated code is increasing, requiring developers to focus more on strategic oversight, governance, quality assurance, and critical thinking rather than simple code creation.
  • Democratizing Development: Low-code/no-code platforms democratize development by allowing business users to build and iterate solutions without writing code. This helps offload some of the increased demand for projects from the core IT team, which is already under immense pressure due to a surge in project requests.

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State of IT: AI and App Development