Source: IDC, Worldwide Semiannual Software Tracker, October 2018. CRM market includes the following IDC-defined functional markets: Sales Force Productivity and Management, Marketing Campaign Management, Customer Service, Contact Center, and Digital Commerce Applications.
 
 
 
Source: IDC, Worldwide Semiannual Software Tracker, October 2018. Sales Force Productivity and Management Applications refer to an IDC-defined functional market within the broader CRM Applications market.
 
 
 
Source: IDC, Worldwide Semiannual Software Tracker, October 2018. CRM market includes the following IDC-defined functional markets: Sales Force Productivity and Management, Marketing Campaign Management, Customer Service, Contact Center, and Digital Commerce Applications.
 
 
 
Source: IDC, Worldwide Semiannual Software Tracker, October 2018. Sales Force Productivity and Management Applications refer to an IDC-defined functional market within the broader CRM Applications market.