1.0Salesforcehttps://www.salesforce.com/in/newsSalesforcehttps://www.salesforce.com/in/newsrich600338<blockquote class="wp-embedded-content" data-secret="ToysIFDwMY"><a href="https://www.salesforce.com/in/news/stories/agentforce-contact-center-announcement/">Introducing the Agentic Contact Center: AI, Channels, CRM All in One</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.salesforce.com/in/news/stories/agentforce-contact-center-announcement/embed/#?secret=ToysIFDwMY" width="600" height="338" title="“Introducing the Agentic Contact Center: AI, Channels, CRM All in One” — Salesforce" data-secret="ToysIFDwMY" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript"> /* <![CDATA[ */ /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://wp-bn.salesforce.com/in/news/wp-includes/js/wp-embed.min.js /* ]]> */ </script> https://wp-bn.salesforce.com/in/news/wp-content/uploads/sites/20/2026/03/The-Worlds-First-End-to-End-Agentic-Contact-Center-is-Here_-Delivering-the-First-Agentic-Solution-Unifying-AI-Voice-and-CRM-1.png1200675Contact centers are under pressure to reduce operating costs while meeting customers’ ever-increasing expectations, but their efforts to address this with AI are hampered by disconnected systems. Customer data lives in silos, separated from the context across the channels and systems that humans and AI agents need to act. Legacy contact center tools rely on […]